DRM Error (Netflix) after Migrating from 24" to 27" iMac

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DRM Error (Netflix) after Migrating from 24" to 27" iMac

So, I got my new 27" iMac this week and I'm happy with it. I tried streaming a movie via Netflix with the new machine and I'm getting a Digital Rights Management (DRM) Error.

This is what it says:

"We're sorry, but there is a problem playing protected (DRM) content. This error usually occurs after migrating your settings to a new computer. Please call Netflix . . ."

So, I called Netflix and they instructed me to delete the Silverlight plug-in then reinstall. I tried that and I'm still getting the error message. I'd call Netflix again, but I don't think that will help.

Anyone have a solution to this?

Thanks.

iMac, Mac OS X (10.6.7)

Posted on May 24, 2011 10:40 AM

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Answer 1

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docxray

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10 points

May 25, 2011 6:54 PM in response to teleios

I encountered the same problem today (May 25, 2011), called Netflix and was told to update Silverlight. That didn't work, so I looked for info in this forum. The quick and easy fix was the suggestion to delete the mspr.hds file from the hardisk/Library/Application/Microsoft/Playready folder. No need to create a new user account.

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Answer 2

teleios Author

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May 26, 2011 8:03 AM in response to docxray

Yup. This is the correct answer, but a day late . . . 😟 I called Netflix again and this was the solution they gave me the second time around.

Thanks for your reply!

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Answer 3

seabee7

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4 points

Jan 10, 2012 11:02 AM in response to teleios

Funny, I have the same problem but there is no "playready" folder in there from which to delete.

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Answer 4

Feb 16, 2012 9:36 PM in response to seabee7

Try going to the Library folder in your hard drive. You went to your user's Library Folder.

-cdsboy2000

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Answer 5

saltyzoo

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Jan 10, 2013 8:23 AM in response to docxray

Other than the fact that the directory is /Library/Application Support/Microsoft/PlayReady not /Library/Application/Microsoft/Playready and that you need to restart safari afterwards, this solution worked for me.

docxray wrote:

I encountered the same problem today (May 25, 2011), called Netflix and was told to update Silverlight. That didn't work, so I looked for info in this forum. The quick and easy fix was the suggestion to delete the mspr.hds file from the hardisk/Library/Application/Microsoft/Playready folder. No need to create a new user account.

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Answer 6

mdcf

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Aug 23, 2013 8:58 PM in response to docxray

Yes the directory is /Library/Application Support/Microsoft/PlayReady as saltyzoo points out, but I had to delete the whole PlayReady folder. Deleting just the mspr.hds file and restarting safari didn't work. After viewing invisible files, i noticed that there's an invisible .Cache folder in there along with the mspr.hds file that apparently also needed to be gone. Restarting after that worked fine.

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