Facetime does not ring on ipad

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Level 1

2 points

Facetime does not ring on ipad

When I call my parents ipad2 from my ipad2 via facetime, their ipad does not ring. It only shows that i am calling them. Once we connect, everything is fine (audio and video), so it is not an internet connection issue and it is not because their volume is low or on mute. Any ideas why my ipad2 has an audible ring but theirs does not?

We also tried a solution that was posted online that suggested setting the mute button from "lock screen" to "mute" and then sliding the button left and right. This did not solve the problem. Their facetime still does not ring on their ipad2.

We both have the latest operating system updates.

iPad 2

Posted on May 24, 2011 9:13 PM

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Answer 1

o365

Level 1

0 points

Sep 10, 2011 10:35 AM in response to adam59

Me too. I have the same problem since April, and I have a video to show the exact steps how to consistently reproduce this "FaceTime Sleep Bug".

http://www.opti365.com/ios-facetime-sleep-bug

Hopefully together we can get Apple's attention to fix this problem for all iPad 2 and iPod Touch users.

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Answer 2

moi yin

Level 1

0 points

Oct 14, 2011 8:31 AM in response to adam59

My Ipad2 needs to initiat a Facetime call before it will recieve a Facetime call. Soon after it goes to a lockout screen, it will no longer receive a call.

This is quite annoying and what's worse is I haven't found a reason or a fix.

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Answer 3

Oct 17, 2011 11:29 PM in response to moi yin

I have the exact same problem. Don't know how this can be fixed.... 😠

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Answer 4

Oct 31, 2011 5:33 PM in response to sss_leung

It finally seems to work (2nd day now and counting)...

I tried the following with no luck:

upgrading to iOS 5
adding an associated e-mail and calling that associated e-mail
do a full-scale registration of the e-mail (and making a free purchase via itunes) instead of a 'facetime only' registration

this combo however seems to have done the trick:

keeping the ipad2 plugged in
changing the dns on the ipad to "8.8.4.4,8.8.8.8"

If it continues to work for a few more days, then i think i can say the the problem is finally resolved.

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Answer 5

Nov 4, 2011 12:18 AM in response to sss_leung

Yes i can now say with more confidence now that the problem is gone, with the two changes that i did above (i actually haven't tried unplugging the ipad to see if the problem comes back though, but... don't really care as i am happy that my mom now knows when someone is calling her)

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Answer 6

May 1, 2012 9:30 AM in response to sss_leung

Have you tried to unplug the ipad yet to see if the problem comes back? The only thing I haven't tried to fix this problem is changing the dns numbers. If my ipad is plugged in, facetime will ring. If it's unplugged and asleep I keep missing calls. For me, I'd prefer not to keep it plugged in all the time.

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