Can't install quicktime or itunes I recieve error code 2738. I'm running windows Vista 32 with Service Pack 2. I have tried old and new version of both programs. Also, have gone through Apple's online help with no good outcome

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Can't install quicktime or itunes I recieve error code 2738. I'm running windows Vista 32 with Service Pack 2. I have tried old and new version of both programs. Also, have gone through Apple's online help with no good outcome

Can't install quicktimeor uninstall it for that matter and itunes I receive error code 2738 with both downloads. I'm running Window Vista with Service Pack 2. I have check for all window update. I have gone through Apple itune help list. Even going into cmd to do regsvr32 vbscript.dll which was successfull. Can you help...my son had to register his ipod at the neighbors house..What going on.

Son even call apple with no help and was give Microsoft number no help there either they wanted me to call HP.....run around

Windows Vista

Posted on May 24, 2011 11:14 PM

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Answer 1

b noir

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May 25, 2011 3:34 AM in response to korene

🙂 many thanks, korene. The detailed information has saved a lot of time with this one.

In some cases of these 2738s (in recent times), other parts of the Windows Script machinery (other than vbscript) have been disabled. If that's what is going on, running the fixit from the following Microsoft document has been of some assistance:

When I run a script in Windows Script, I receive an error message: "Library not registered"

Does that get you past your 2738s?

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Answer 2

korene Author

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May 25, 2011 10:30 AM in response to b noir

YES YES YES it did thank you so much!!!!!

I did the fit it yourself and entered all the regsvr and tried but no go. But, then thougt try the "Fit it link" in that article. Plus remember to delete the temp. files and run the downloads again. IT worked THANK YOU!!!!!

Quicktime is installed also...unable to try with ipod....son took to school when asked not tooo.....Now the ears aren't working.

Let you know if there's any problem later no that, but can you fix the ears on a child???

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Answer 3

b noir

Level 9

72,336 points

May 25, 2011 4:14 PM in response to korene

🙂 Excellent news!

Strange how sometimes the fixit works better than the manual methods, and sometimes the manual methods work better than the fixit. It differs from Microsoft fixit to Microsoft fixit too. (Unfortunately, because these "anomalous 2738s" are pretty rare as install errors go, I don't have a good feel yet for whether or not it's the fixit or the manual method that's more likely to work in iTunes/QuickTime installation contexts.)

Afraid I'm not very good on earbud troubleshooting, but fingers crossed the folks over at the iPod communities might be able to help:

https://discussions.apple.com/community/ipod

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