Previous 1 5 6 7 8 9 Next 210 Replies Latest reply: Feb 14, 2015 6:56 AM by Chris CA Go to original post Branched to a new discussion.
  • Chris CA Level 9 Level 9 (76,925 points)

    brianlakamp wrote:

     

    Signing out from Settings->Store definitely does not solve the problem articulated here. Somewhere on the device, the old account is stored as the default

    Any purchased items store the account name.

     

     

    By the way, snarky comments about "Why would someone have created two accounts?" are not terribly helpful.

    Why are you telling me? Pretty sure I did not write that...

     

    And the answer may be helpful because some people create multiple accounts simply because they think they need a new account for every device.

    Then they end up with purchases from more than one account and have problems.

  • carlycro Level 1 Level 1 (0 points)

    Hey. Just got finished dealing with this exact problem. When I updated to iOS 6.1, my password for my old Apple ID went into the ether. Since this was on an old, obsolete (and embarrassingly lame) hotmail account, I couldn't reset my password by email notification. I set up a new account, linked the old account somehow, but still nothing. Spent an hour on the phone with Apple Support today, he suggested "transferring my apps", but of course you need your old password for that. Come to the conclusion that re-downloading all apps on the new Apple ID is the only way. Good thing I don't have too many apps that I paid for! Just gonna be a pain in the *** systematically deleting and re-installing all my apps. Sorry, this isn't helpful really, but it's the only solution I've come across. Good luck to everyone!

  • Chris CA Level 9 Level 9 (76,925 points)

    carlycro wrote:

     

    Since this was on an old, obsolete (and embarrassingly lame) hotmail account, I couldn't reset my password by email notification.

    Contact Apple support for assistance to reset your password then you can change the AppleID.

    I set up a new account, linked the old account somehow

    You cannot "link" iTunes accounts to each other.

    Spent an hour on the phone with Apple Support today, he suggested "transferring my apps", but of course you need your old password for that.

    Whnen you get access to your iTunes account, no need to delete/reinstall anything.

  • carlycro Level 1 Level 1 (0 points)

    Haha oh whatever man. I don't think you're understanding what anyone is saying and just being an *** about it. Or maybe I wasn't clear. Apple Support can't just reset your password if you are locked out and don't have access to the attached email address anymore (due to it being shut down after not being used for so long). I specifically asked as I had my credit card on file with it and loads of ways to prove it was my account, but he specifically told me they can't just reset a password without sending it to that email.

     

    I can still use all of my apps from being previously purchased. However when there is an update, I can't update them as my password has malfunctioned. So that is when I just delete and reinstall.

  • gabrewer55 Level 1 Level 1 (0 points)

    Does anyone know how to unsubscribe to an individual discussion on this forum? I have been getting emails on this particular discussion for months now and I don't see an unsubscribe button or link.

     

    Thanks.

  • Chris CA Level 9 Level 9 (76,925 points)

    gabrewer55 wrote:

     

    Does anyone know how to unsubscribe to an individual discussion on this forum?

    See this -> https://discussions.apple.com/docs/DOC-3661

  • Chris CA Level 9 Level 9 (76,925 points)

    carlycro wrote:

     

    Haha oh whatever man. I don't think you're understanding what anyone is saying and just being an *** about it.

    I completely understand and where do you think I was being 3 stars?

     

    Apple Support can't just reset your password if you are locked out and don't have access to the attached email address anymore (due to it being shut down after not being used for so long). I specifically asked as I had my credit card on file with it and loads of ways to prove it was my account, but he specifically told me they can't just reset a password without sending it to that email.

    If that's what the Apple rep told you, he was wrong. Plenty of people here have had their password reset with email accounts they nmo longer have access to.

    Call them back or send email to support -> http://www.apple.com/support/itunes/contact/

     

    Have you tried answering the security questions instead of sending email?

  • fivepointpack Level 1 Level 1 (0 points)

    I just started experiencing the problem last night when upgrading to iOS 6.1. Everything else on the phone works under my account, but the App Store itself displays my wife's ID to verify before updating any apps. I believe it is due to my wife's e-mail address being associated with the iTunes account on our laptop. I tried to make sure my account was the one associated on iTunes, but I guess there is something I forgot to change.

     

    Let me know if this may be changeable on my phone (I tried the settings for apps and iCloud, to no avail).

  • ziashahid Level 1 Level 1 (0 points)

    You and your wife uses the same to sync the iDevices apps ???

  • fivepointpack Level 1 Level 1 (0 points)

    We use the same laptop, therefore the same iTunes program to update both of our phones.

  • ziashahid Level 1 Level 1 (0 points)

    Check all Apps you have sync the App that have been downloaded from your Wife Id

  • Hopkins234 Level 1 Level 1 (0 points)

    Thank you Chris,

     

    This worked!!

  • jerry1688 Level 1 Level 1 (0 points)

    error found, not sure why but this file is pointing to the wrong account

     

    var/mobile/Library/caches.... , com.apple.mobile.installation.plist.....

     

    you have to have a jailbroken phone to fix it. 

  • deltronx2 Level 1 Level 1 (0 points)

    I have the same problem, signing out and signing in wont do anything. everytime i try to updatemy friends apple ID comes up..

  • Chris CA Level 9 Level 9 (76,925 points)

    deltronx2 wrote:

     

    I have the same problem, signing out and signing in wont do anything. everytime i try to updatemy friends apple ID comes up..

    Try this...

    Unplug your iPhone from your computer.

    In iTunes on your computer, make sure you are logged into the iTunes store with your AppleID.

    Connect the iPhone and sync it with iTunes.

    After it syncs, unplug it see if it is the correct ID.

    If not, on the iPhone, log out then log back in.

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