7.0.4 Update causes loss of Quicktime Pro for Final Cut User

Question

Level 2

279 points

7.0.4 Update causes loss of Quicktime Pro for Final Cut User

Just downloaded QT 7.0.4 and have lost all QT Pro features and registration in the act. I'm a film director, on the road, and am not traveling with my FCP Studio program disks. Anyone with any clue on how to regain my PRO features in QT without buying Steve Jobs another turtleneck?

9 PowerPC, 12 Powerbooks,9 iMac

Posted on Jan 10, 2006 11:28 AM

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Answer 1

Deborah Brown Author

Level 2

279 points

Jan 10, 2006 11:34 AM in response to Deborah Brown

I saw the "Notice" but it did not include Quicktime 7 as a potential problem. I already had QT7 Pro. This update from 7 to 7.0.4 should not force me to pay an extra fee. I've spent a bazillion on five different upgrades of FCP, and QT Pro is an "included" feature.

How do I get back what I paid for?

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Answer 2

Jan 10, 2006 11:53 AM in response to Deborah Brown

Deborah,
I did not lose my registration. I went from 7.0.3 up to 7.0.4 with a completely updated system. You may be able to downgrade or need to request a new key to enter in the QuickTime Player > Registration box. You're correct in reading the install document. This should not disable a 7.x install according to the update.

Good Luck
-j

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Answer 3

Jan 10, 2006 11:58 AM in response to Deborah Brown

QuickTime 7.0.4 crashed my system. I am now on safe startup (with no extensions) and booting normal brings up the blue spotlight icon in the right corner and a grey screen, no menu bar, nothing just a spinning beachball forever. Arggh...

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Answer 4

Jan 10, 2006 12:19 PM in response to Rob Rocket

Rob,
Are you running 10.4.2 as indicated in your signature? There might be some issues w/ that, but you shouldn't end up with a safe mode mac from a component update.

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Answer 5

Jan 10, 2006 12:40 PM in response to Deborah Brown

I too lost all the QT 7 Pro features. how do i downgrade? it't not fair i should have to shell out another 30 bucks for this simple upgrade.

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Answer 6

Deborah Brown Author

Level 2

279 points

Jan 10, 2006 5:32 PM in response to Jason Trindade

No such luck. I went back to reference files sent from the home office in Milan Italy and put in "a" QTpro code. I know that when FCP5 installed it automatically installed QTpro, no code needed.

Expect a 7.0.4b update!

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Answer 7

Kocab

Level 1

5 points

Jan 10, 2006 6:38 PM in response to Deborah Brown

I downloaded and installed 7.0.4. I have not lost my Quicktime Pro features.

I paid a registration fee rather than having an upgrade done by installing Final Cut Pro which may explain the different experience that I've had.

I hope that Apple can get this fixed for you quickly.

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Answer 8

Jan 11, 2006 4:38 AM in response to Rob Rocket

Today I installed QT 7.0.4 on my PowerMac G4 867 with OS X 10.3.9.
QT don't open and every other quicktime dependant programs : iMovie, iPhoto, Final Cut Express, iDVD, DVD Studio Pro 4.
iTunes 6.0.2 is well working.
What to do to uninstall ?
Thanks to all, Patrick

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Answer 9

Kyn Drake

Level 7

21,591 points

Jan 11, 2006 5:17 AM in response to Deborah Brown

The 7.0.4 update was pulled and re-released. Have you checked to see if the new one causes problems?

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Answer 10

Jan 11, 2006 6:22 AM in response to Jason Trindade

I am running all the latest Software from Apple. My signature just needs to be updated...

In the meantime I fixed it with a save restart (hold shift). Machine bootet normal, so I shut down normal and restarted with out shift.

Everyhting fine now and it seems to work ok. No QT-Pro-Features lost so far.

best
Rob

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Answer 11

Jan 11, 2006 1:25 PM in response to Kyn Drake

The too had the same problem, i downgraded to 7.0.1 using Apple's downgrader, then reinstalled 7.0.4 from the Software Updater and it still did the same thing. So I downgraded again and manually installed 7.0.3 from Apple's website. Things are working good so far. I haven't yet updated to 7.0.4 but I guess I could try it now that I know a way to get back to 7.0.3 if I need to

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