13 Replies Latest reply: Jan 14, 2012 11:27 PM by markymark8 Branched to a new discussion.
justin7437 Level 1 Level 1 (0 points)

Help please i cant update to 4.3.3 from ios 4.2.1 i keep getting error 3194. I have installed latest version of itunes tried to update and restore ipod but couldnt


iPod touch, Windows XP, Running ios 4.2.1 with ipod touch 4
  • lllaass Level 10 Level 10 (154,140 points)

    Go to this link and click on your error number:

    iOS: Resolving update and restore alert messages

  • b noir Level 9 Level 9 (72,015 points)

    (Apologies for barging in, lass)

     

    I have installed latest version of itunes tried to update and restore ipod but couldnt

     

    We'd better doublecheck that. There's two versions of 10.2.2.x out there: 10.2.2.12 and 10.2.2.14.

     

    Launch iTunes and go "Help > About iTunes". If 10.2.2.12 scrolls up from the bottom of the screen, we'd better try updating you to 10.2.2.14.

     

    You probably won't get it from Apple Software update if you already have a 10.2.2.12 installed. You'd need to get it from the Apple download site:

     

    http://www.apple.com/itunes/download/

     

    If you were back at 10.2.2.12, and you update to 10.2.2.14, does that get you past the 3194?

  • justin7437 Level 1 Level 1 (0 points)

    To be more specific.

    I have itunes 10.2.2.14, it still comes up with error 3194.

    I have windows xp service pack 3

    Ipod touch 4 running ios 4.2.1

     

    Correct answer for anyone who can help me. Plz

  • b noir Level 9 Level 9 (72,015 points)
    I have itunes 10.2.2.14, it still comes up with error 3194.

     

    Hmmmm. Plausibly there might still be a damaged program file on the PC from an earlier version of iTunes.

     

    If so, the complete uninstall/reinstall procedure from the following document might be of some assistance:

     

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • justin7437 Level 1 Level 1 (0 points)

    I tried doing that twice, it didn't help. I still get the error. and thank you for helping me try to fix it.

  • @rchangel Level 1 Level 1 (10 points)

    Setting the host to Cydia could prove problematic.  I would start with ensuring that your hosts file does not contain any entries that are pointing to servers other than gs.apple.com.

     

    On Windows, the hosts file can be found here:  C:\Windows\System32\drivers\etc\hosts.

    On OSX, the hosts file can be found here:  /private/etc/hosts.

  • justin7437 Level 1 Level 1 (0 points)

    What is the host file supposed to look like,

  • @rchangel Level 1 Level 1 (10 points)

    It varies by operating system.  For Windows XP, the standard hosts file should look something like -

     

    # Copyright (c) 1993-1999 Microsoft Corp.

    #

    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

    #

    # This file contains the mappings of IP addresses to host names. Each

    # entry should be kept on an individual line. The IP address should

    # be placed in the first column followed by the corresponding host name.

    # The IP address and the host name should be separated by at least one

    # space.

    #

    # Additionally, comments (such as these) may be inserted on individual

    # lines or following the machine name denoted by a '#' symbol.

    #

    # For example:

    #

    # 102.54.94.97 rhino.acme.com # source server

    # 38.25.63.10 x.acme.com # x client host

     

    127.0.0.1 localhost

     

    For Windows Vista, it should look like -

     

    # Copyright (c) 1993-2006 Microsoft Corp.

    #

    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

    #

    # This file contains the mappings of IP addresses to host names. Each

    # entry should be kept on an individual line. The IP address should

    # be placed in the first column followed by the corresponding host name.

    # The IP address and the host name should be separated by at least one

    # space.

    #

    # Additionally, comments (such as these) may be inserted on individual

    # lines or following the machine name denoted by a '#' symbol.

    #

    # For example:

    #

    # 102.54.94.97 rhino.acme.com # source server

    # 38.25.63.10 x.acme.com # x client host

     

    127.0.0.1 localhost

    ::1 localhost

     

    For Windows 7, it should look like -

     

    # Copyright (c) 1993-2006 Microsoft Corp.

    #

    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

    #

    # This file contains the mappings of IP addresses to host names. Each

    # entry should be kept on an individual line. The IP address should

    # be placed in the first column followed by the corresponding host name.

    # The IP address and the host name should be separated by at least one

    # space.

    #

    # Additionally, comments (such as these) may be inserted on individual

    # lines or following the machine name denoted by a '#' symbol.

    #

    # For example:

    #

    # 102.54.94.97 rhino.acme.com # source server

    # 38.25.63.10 x.acme.com # x client host

     

    # localhost name resolution is handle within DNS itself.

    # 127.0.0.1 localhost

    # ::1 localhost

     

    Note that the # lines represent comments and have no effect.  The localhost entries are standard and are used to allow the computer to refer to itself.

     

    The 3194 problem can arise if there are entries that point to an update server other than gs.apple.com. 

     

     

    If you have similar entries, I would suggest that you back-up the hosts file and delete the lines.  Note that you will need admin privileges.  You can use Notepad but make sure that you do not save the file with a txt extension.  Reboot and try the upgrade again.

     

    If your hosts file is clean, you will have no option but to pursue the Apple recommendations - but at least you will have eliminated one of the more common causes of the error.

     

     

    Apple deals with this problem in detail in http://support.apple.com/kb/TS3125.

     

     

    <Edited by Host>

  • justin7437 Level 1 Level 1 (0 points)

    OMG, thank you, thank you. it totally updated and it only took 2 minutes. thank you so much!!!!!! I am happily on ios 4.3.3

  • Udyn Level 1 Level 1 (0 points)

    thank you is i live!

  • pshooter007 Level 1 Level 1 (0 points)

    I opened the hosts file as suggested but I dont' know what to delete???

     

    Can you please help?

     

     

     

     

    # Copyright (c) 1993-2006 Microsoft Corp.

    #

    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

    #

    # This file contains the mappings of IP addresses to host names. Each

    # entry should be kept on an individual line. The IP address should

    # be placed in the first column followed by the corresponding host name.

    # The IP address and the host name should be separated by at least one

    # space.

    #

    # Additionally, comments (such as these) may be inserted on individual

    # lines or following the machine name denoted by a '#' symbol.

    #

    # For example:

    #

    #      102.54.94.97     rhino.acme.com          # source server

    #       38.25.63.10     x.acme.com              # x client host

     

    127.0.0.1       localhost

    ::1             localhost

  • @rchangel Level 1 Level 1 (10 points)

    If that is all your hosts file contains, the problem is elsewhere.  It would only require attention if there were additional lines below the localhost entries.

     

    If you want to make absolutely sure, you can check that there is no hidden text following the last localhost.  Select all the text in the file and see if there is an overspill (past the last localhost).  If there appears to be something after the last "t", delete everything after the "t".  Save the file and follow the instructions above (remember to reboot).

  • markymark8 Level 1 Level 1 (15 points)

    If your hosts files are fine, I would suggest following the guide here. It has lots of different things to try, including the host file fix.