4 Replies Latest reply: Jun 1, 2011 4:25 PM by steffromlongueuil
maureenfromsalmon arm Level 1 Level 1 (0 points)

I keep getting this error after I have downloaded the latest version of iTunes...

 

"This iPod cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then reinstall the 64-bit version of iTunes."

 

So I have uninstalled and reinstalled iTunes 4 times and keep getting the same box open when I plug in my iPod. 

 

Anyone have any suggestions?  Or where can I find the previous version of iTunes and redownload that??

 

Please help .. thank you!!


iPod touch, Windows 7
  • aVoIDer Level 1 Level 1 (0 points)

    I have the same problem as you have.

     

    I have found several solutions on the internet and none of them work.

     

    Some including unpacking the itunes64 setup file, extracing a file, changing it's compatibility to reinstall itunes and run it with a compatability change, didn't work.

     

    Reinstalled itunes over 12 times.

     

    reinstalled several apple programs like the apple mobile device support and what not, didn't work. Even installed Safari, one can never know, of course that didn't work.

     

    I manually installed drivers because they wouldn't install properly.

     

    I have run the diagnostics of itunes and have run through every tutorial they list, and not of them work.

     

    And it's not that I have no clue what I'm doing. I'm a programmer and develop Apps for these devices. On my Mac it works fine but I can't get it to work on windows 7.

     

    I don't want to delve in to deep, it's not my job to fix this stuff, I'm busy as **** as it is.

  • maureenfromsalmon arm Level 1 Level 1 (0 points)

    I found the answer ... here it is!!!  Mine now works, and it was easier than I thought, I hope this works for you!!  This was on the Apple site and I think when I uninstalled it, it didn't uninstall everything.  Sadly, I had already reinstalled another version which toasted my music library in itunes, sooooo, I have to rebuild my playlists again and all my artwork ... so good luck!!   8)

     

    Steps

    1. Remove iTunes and related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)
    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended effects.

    If you need more detailed steps on removing and these components, refer to the following steps:

    1. Quit the following programs, if they are running:
      • iTunes

      • QuickTime Player

      • Apple Software Update
    2. From the Start menu, choose Control Panel.
    3. In Control Panel, open "Add or Remove Programs."
    4. Select iTunes from the list of currently installed programs, then click Remove.
    5. When asked if you would like to remove iTunes, select Yes.
    6. After the uninstallation is complete, do not restart your computer if you are prompted to.
    7. If other program entries were listed for iTunes in Add or Remove Programs, remove those as well by repeating steps 4-6.
    8. Remove any iPod Updater applications that are listed the same way you removed iTunes.
    9. Remove all instances of QuickTime the same way you removed iTunes.
    10. Remove all instances of Apple Software Update the same way you removed iTunes.
    11. Remove all instances of Apple Mobile Device Support the same way you removed iTunes.
    12. Remove all instances of Bonjour the same way you removed iTunes.
    13. Remove all instances of Apple Application Support the same way you removed iTunes.
    14. Restart your computer.

    2. Verify iTunes and related components are completely uninstalled

    In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs.  In some rare cases those files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed and if any are left behind, remove them now:

    • C:Program FilesBonjour
    • C:Program FilesCommon FilesApple
    • C:Program FilesiTunes
    • C:Program FilesiPod     Note: Follow the additional steps at the end of this article if you receieve the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
    • C:Program FilesQuickTime
    • C:WindowsSystem32QuickTime
    • C:WindowsSystem32QuickTimeVR
    If you aren't sure how to remove these files, you can follow these detailed steps:
    1. From the Start menu, select My Computer.
    2. Open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
    3. Open the Program Files folder.
    4. Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    5. Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion. Note: Follow the additional steps at the end of this article if you receieve the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
    6. Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    7. Right-click the QuickTime folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    8. Open the Common Files folder.
    9. Right-click the Apple folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    10. From the Start menu, select My Computer.
    11. Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    12. Open the Windows folder.
    13. Open the System32 folder.
    14. Right-click the QuickTime file (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    15. Right-click the QuickTimeVR file (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    16. Right-click the Recycle Bin and select Empty Recycle Bin.

    3. Reinstall iTunes and related components

    After verifying that iTunes is completely uninstalled, restart your computer and then install the latest version of iTunes.

    If the issue you are troubleshooting is not resolved after following these steps, it is not necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information at the iTunes Support page, such as trobleshooting steps related to specific alert messages.

  • maureenfromsalmon arm Level 1 Level 1 (0 points)

    BTW .. Thank you for replying, I really really appreciate it!!

  • steffromlongueuil Level 1 Level 1 (0 points)

    Thanks for the neat walkthrough, it also worked for my IPhone 4. Oddly my ipod nano was still being seen by ITunes.