14 Replies Latest reply: May 29, 2011 4:53 PM by Linc Davis
chrismccreery Level 1 Level 1

Hi I am currently selling my MacBook Pro that is 6 months old. I wanted to pop in the restore disc today and format the drive and install Snow Leopard for the new owner. When I put in the  restore disc that came with the computer it begins the boot process(I can here it spinning up) but then I get a kernel panic error. I have tried testing the ram and putting in different ram but still get the same error every time. I haven't done anything to the hardware and have no issues with the dvd drive previously. I have confirmed this indeed the disc that was shipped with the computer. Any help would be greatly appreciated.

 

Thanks


MacBook Pro, Mac OS X (10.6.7)
Solved by Linc Davis on May 29, 2011 9:01 AM Solved
Take the thing to an Apple Store. They will test it with a known-good disc. That's the only way you can be sure.
Reply by Linc Davis on May 28, 2011 8:27 PM Helpful
Disconnect all peripherals. Insert the disc, restart, and hold down the C key until the Apple logo appears. If you still get the panic, and if you're absolutely sure it's the disc that came with the machine, then either the disc is damaged or you have a hardware fault.

All replies

  • chrismccreery Level 1 Level 1

    I have also repaired disc permissions on the HD.

  • Linc Davis Level 10 Level 10
    expertise.desktops
    Desktops

    Disconnect all peripherals. Insert the disc, restart, and hold down the C key until the Apple logo appears. If you still get the panic, and if you're absolutely sure it's the disc that came with the machine, then either the disc is damaged or you have a hardware fault.

  • Baby Boomer (USofA) Level 9 Level 9

    Erasing disks securely

     

    Start up from your install disc, go to Disk Utility and select the disk and click erase - to securely erase data click Security Options and Erase Free Space which will entirely wipe your disk, overwriting it with zeros so that no data is recoverable.

     

    Restoring your computer’s software

     

     

     

     

     

     

     

     

     

     

     

     

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  • chrismccreery Level 1 Level 1

    Thanks Linc, I had an old Leopard retail install disc as wel so I popped that in this morning to see if it would boot from that but it does the same thing. I tried holding the option key down when the computer first boots and it then gives me the option to either boot from the HD or the Opitcal drive so I selected the optical drive. It proceeds but I never get the GUI the screen goes grey and displays the  "You need to restart your computer. Hold down the power button for several seconds. or press the Restart button" in multiple languages.

     

    Does this mean I have a hardware issue? I have 6 months left on my warranty but am out of AppleCare support so I assume the hardware repair would be covered but would they need to charge me to determine the exact cause?

     

    Thanks

  • chrismccreery Level 1 Level 1

    Sorry baby boomer but I can't even boot from the installs disc, this is the problem.

  • Linc Davis Level 10 Level 10
    expertise.desktops
    Desktops

    The Leopard disc won't boot whether you have a hardware problem or not. It's useless to you.

     

    Not being able to boot the right disc means you have a hardware problem (or a damaged disc.) You will not be charged at all for warranty service.

  • chrismccreery Level 1 Level 1

    I just want to rule out it's not some stupid software error on my end or something to avoid the charges. Is there anothe way I could test to make sure it's not a damaged disc? Just boot to a linux disc or something?

    Thanks

  • Linc Davis Level 10 Level 10
    expertise.desktops
    Desktops

    Take the thing to an Apple Store. They will test it with a known-good disc. That's the only way you can be sure.

  • chrismccreery Level 1 Level 1

    Awesome, thanks Linc.

  • chrismccreery Level 1 Level 1

    One last question, when I put in the Hardware Test disc and hold "D" to initiate the computer just shuts down. I assume that would be hardware issue as well?

     

    Thanks again.

  • Linc Davis Level 10 Level 10
    expertise.desktops
    Desktops

    Yes.

  • chrismccreery Level 1 Level 1

    Ok so the new MacBook I received (refurbished store) came with a reinstall Mac OS X disc on it though it says Mac OS X 10.6.7 whereas the one I received with my previous MacBooks says 10.6. For the **** of it I popped in the 10.6.7 disc and it booted up to the GUI to reinstall. Thinking that maybe it was just an intermitent hardware issue I tried that 10.6 disc that came with it originally and it gave me the panic kernel error screen. So now I'm thinking it's the disc. Shouldn't my previous macbook have come with a specific version of OS X other than 10.6?

  • chrismccreery Level 1 Level 1

    I tried to proceed with installation but it says "Mac OS X can't be installed on this computer". But at least I was able to boot from the dvd so could this mean it's an issue with the dvd I have? So confused, thanks for following along with this thread. Very much appreciated.

  • Linc Davis Level 10 Level 10
    expertise.desktops
    Desktops

    It came with whatever version of the OS was current at the time the product design was finalized. Really, I'm not sure what kind of answer you're looking for. There is no magic that will make your MBP boot from that disc. If you think the disc is bad, and it may be, you can order a replacement, or take it to an Apple Store and have them test it. Since it's under warranty, having it checked out will cost you nothing other than time, and it will give you some assurance that you're not selling a defective item.

     

    Any intelligent person who wanted to buy a used Mac from a private seller would ask to see it boot from the hardware test disc. Since yours can't do that, according to what you've said, the deal would be off.