Truthful about damage, our MacBook air repair order has been canceled. What does this mean?

"In writing we have a CS code, and written statement "depot repair as a one time exception for customer" listed under proposed resolution".

The operative word is PROPOSED.

My guess is that the Apple overrode the technician's decision. What can you do? You can accept Apple's decision, and pay for the repair.

When you bring in your computer for any reason, all of the information is immediately entered into Apple's database. So, if you think of going to another Apple store...you're likely to be embarrased with something similar to, "We've already denied your claim. What the heck are you thinking?"

>while at the store the genius bar folks informed us (in writing)

Have you contacted the Genius that gave you this information for an explanation? If his/her name is not on the written statement you received, it should be in Apple's system.

>What can I do? What does the canceled order mean.

>I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.

I would call either the Apple Store or Applecare. They should be able to help you.

FWIW, I agree with you 100% that you should have been contacted by Apple.

EDIT: Looks like you resolved this while I was typing 🙂

I have a similar issue. I brought my MacBook Air in for liquid damage and agreed to pay $800.00 for a repair. When the machine got to the repair depot, they decided that the machine could not be repaired and have sent it back to the store. I haven't gone yet to pick it up. Is there any possibility that Apple would be willing to reconsider? I don't have $2100.00 to replace this machine.

That is because Apple could not replace all the parts damaged by your liquid spill and made the decission not to repair it as to do so would be like having, Building, a New computer.

I seriously doubt Apple will reconsider their findings.

You could always buy a different system that actually has, or that you can buy, Accidental Damage coverage for mush less then what Apple wants for their computers and that has the same exact hardware specs. Maybe not the same Style and case design but yet a Working Computer that won't fall to this type of damage.

If I had gotten into the computer right away, I could have sopped up some of the spill and saved some of the components. Now I know that even if only one of the components was intact, they would have fixed it. All the more reason to have a pentalobe screwdriver available to open the machine. Who knew?

Regarding owning a non-Apple computer, it's worth considering, but since I also have a Mac desktop, I would need Windows as well as Mac versions of all my software . As one of those who have used only Apple products since before the Macintosh (ever heard of a Lisa?), I always recommended Macs to my employers and friends. This carries no weight with Apple. Why should it?

I have worked on Windows machines effectively but I am attached to the current Mac interface. It kind of makes up for the all the system crashes of Macs gone by.