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Apple online store .. DHL and Clearance delay

7698 Views 12 Replies Latest reply: Jan 15, 2014 10:57 PM by Joean.Sian RSS
mktha.dr Calculating status...
Currently Being Moderated
May 30, 2011 8:18 AM
May 30, 201121:28Szb - SZBClearance delay - Szb - SZB
May 29, 201120:02Szb - SZBClearance delay - Szb - SZB
May 28, 201120:22Szb - SZBClearance delay - Szb - SZB
May 27, 201121:52Szb - SZBClearance delay - Szb - SZB
May 26, 201121:50Szb - SZBClearance delay - Szb - SZB
May 25, 201121:57Szb - SZBClearance delay - Szb - SZB
May 24, 201121:46Szb - SZBClearance delay - Szb - SZB
May 24, 201110:26Szb - SZBProcessed for clearance  - Szb - SZB
May 22, 201107:06Szx - SZXTransport Delay - Szx - SZX
May 22, 201104:57Szx - SZXDeparted from facility - Szx - SZX
May 22, 201104:56Szx - SZXProcessed  - Szx - SZX
May 21, 201122:25Szx - SZXShipment picked up - Szx - SZX

 

 

 

This is my iPad2 status under Malaysian custom officers.

I ordered on 9 May.

DHL said it is beyond their control. (DHL:FAQ: DHL has developed working relationships with customs officials worldwide to streamline the clearance process. We're a licensed customs broker in more than 140 countries, which means a great majority of DHL shipments are cleared through customs within minutes or in just a few hours. Some items, particularly unusual or high-value items, can take longer to clear customs.)

Apple said it is beyond their control. But, they chose DHL as shipment agent. I was not allowed to choose.

 

But, they credited my account when they started shipping.

 

Then, am I the only one controlling it?? Or, am I the only one to suffer??

iPad 2
  • keng heng Calculating status...
    Currently Being Moderated
    May 31, 2011 3:45 AM (in response to mktha.dr)

    Hi, my 2 mac book pro at MY customs too, same as you,  I called to Apple, DHL, they claimed they can't do anything, so what we can do ? Keep waiting and refreshing the DHL tracking website ?

     

    May 31, 2011
    00:23
    Kul - KUL
    Clearance delay - Kul - KUL
    May 29, 2011
    17:43
    Kul - KUL
    Clearance delay - Kul - KUL
    May 28, 2011
    16:19
    Kul - KUL
    Clearance delay - Kul - KUL
    May 27, 2011
    21:54
    Kul - KUL
    Clearance delay - Kul - KUL
    May 26, 2011
    22:06
    Kul - KUL
    Clearance delay - Kul - KUL
    May 25, 2011
    23:15
    Kul - KUL
    Clearance delay - Kul - KUL
    May 24, 2011
    23:25
    Kul - KUL
    Clearance delay - Kul - KUL
    May 24, 2011
    10:52
    Kul - KUL
    Processed for clearance  - Kul - KUL
    May 24, 2011
    10:52
    Kul - KUL
    Clearance delay - Kul - KUL
    May 23, 2011
    23:00
    Sin - SIN
    Arrived at sort facility  - Sin - SIN
    May 23, 2011
    22:27
    Sin - SIN
    Departed from facility - Sin - SIN
    May 23, 2011
    22:27
    Sin - SIN
    Processed  - Sin - SIN
    May 23, 2011
    15:15
    Sin - SIN
    Shipment picked up - Sin - SIN
  • eugeneFinallyMac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 16, 2011 7:34 AM (in response to keng heng)

    So how long have you wait upon receiving ur MBP ? I ordered mine on the 13th of June and was expecting to have it recieved by 16th of June , but I track down my items on DHL and suprised my delivery status isn't updating for the past 3 days already . Until now I got absolutely no clue when can I get my Macbook Pro .

  • keng heng Level 1 Level 1 (0 points)

    You should called apple and dhl, they will help you to trace.

     

    My MBP at the customs for 8 days, and another order for my IPAD at customs for 10 days. I think we have tell our self - be patience, it is ok to delay......

    else will get heart attack.

  • weichun Calculating status...
    Currently Being Moderated
    Jul 12, 2011 4:45 PM (in response to mktha.dr)

    I ordered mine on 1st July and yesterday, 12th, I received my iPad d, thanks DHL and Apple

  • HongHuat Calculating status...
    Currently Being Moderated
    Jul 29, 2011 9:25 PM (in response to mktha.dr)

    Haiz....already 6 days my MBAir clearance delayed

    APLLE & DHL can't give me the answer !!!

     

    i called up my friend working in Customs Department, asking why ???

    i try to find out my own....

     

    he told me, clearance ONLY use couple of hours or up to 1 day !!

    if more than 2 days, it means Customs are suspect the Parcel and will on hold it !!

    Why Customs on hold the Parcel from my Apple Parcel??

    my frend answer me:

     

    APPLE or DHL did NOT summited the related Duty & Import documentation to Customs !!

    that's why we need to wait sooooooooo LOOOOOOONG time !!!!


    It really a bad exsperience for me shopping online with APPLE...

  • sk.y Calculating status...
    Currently Being Moderated
    Apr 23, 2012 9:04 PM (in response to mktha.dr)

    then how long been waitiing for the deliver, i buying a new ipad it also showing

     

    DateTimeLocation Service AreaCheckpoint Details


    Apr 24, 2012            10:06 Szb - SZB          " Processed for clearance - Szb - SZB"

    Apr 24, 2012            07:45 Szb - SZB           Clearance delay - Szb - SZB

    Apr 23, 2012             02:38 Hhp - HHP           Clearance processing complete - Hhp - HHP

    Apr 22, 2012             17:48 Szx - SZX           Departed from facility - Szx - SZX

    Apr 22, 2012             17:46 Szx - SZX           Processed - Szx - SZX

    Apr 22, 2012             17:38 Szx - SZX          Shipment picked up - Szx - SZX

     

     

    i m starting to scare now, seem a lot of ipad buyer meet this case

    is this the begim og nightmare

    please............

  • mljk1805 Calculating status...
    Currently Being Moderated
    Apr 24, 2012 5:47 AM (in response to sk.y)

    My trackment also same as yours... I hope it will not keep delaying....

     

     

    Date
    Time
    Location Service Area
    Checkpoint Details

    Apr 24, 2012 10:06 Szb - SZB Processed for clearance  - Szb - SZB
    Apr 24, 2012 07:45 Szb - SZB Clearance delay - Szb - SZB
    Apr 23, 2012 02:38 Hhp - HHP Clearance processing complete  - Hhp - HHP
    Apr 22, 2012 17:48 Szx - SZX Departed from facility - Szx - SZX
    Apr 22, 2012 17:46 Szx - SZX Processed  - Szx - SZX
    Apr 22, 2012 17:35 Szx - SZX Shipment picked up - Szx - SZX
  • sk.y Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2012 9:45 AM (in response to mktha.dr)

    i think we are in same batch... mine now 26 april still being in :

    Apr 25, 2012 07:12 Kul - KUL Arrived at sort facility - Kul - KUL

    hope can receiver in this two day

  • cosmovoid Calculating status...
    Currently Being Moderated
    Apr 14, 2013 6:53 AM (in response to mktha.dr)

    My problem is weird. My order costs only less than $50 but its spending already 5 days in the customs here in Manila. My items are only an EarPod and a dock connector. Its not expensive but its taking too long.

    Apr 14, 2013 02:06 Mnl - MNL Clearance delay - Mnl - MNL
    Apr 13, 2013 03:39 Mnl - MNL Clearance delay - Mnl - MNL
    Apr 12, 2013 06:18 Mnl - MNL Clearance delay - Mnl - MNL
    Apr 11, 2013 04:20 Mnl - MNL Clearance delay - Mnl - MNL
    Apr 10, 2013 03:24 Mnl - MNL Clearance delay - Mnl - MNL
    Apr 09, 2013 08:03 Mnl - MNL Processed for clearance - Mnl - MNL
    Apr 09, 2013 08:03 Mnl - MNL Clearance delay - Mnl - MNL
    Apr 09, 2013 07:53 Hkg - HKG Clearance processing complete - Hkg - HKG
    Apr 08, 2013 16:52 Sin - SIN Shipment picked up - Sin - SIN
  • lesterbayle Calculating status...
    Currently Being Moderated
    Jun 6, 2013 11:34 AM (in response to cosmovoid)

    hi, did you already recieved your earphones and dock?

    how long does it take after the delays?

  • Mohd-S Calculating status...
    Currently Being Moderated
    Dec 4, 2013 4:57 PM (in response to lesterbayle)

    Got mine quite fast, considering from date of order to the day I get to hold it and weekends (6 days. order placed Friday. Shipment received: the following Wednesday):

     

    Date
    Time
    Location Service Area
    Checkpoint Details

    Dec 04, 2013 17:36 Kul - KUL Shipment delivered - Kul - KUL
    Dec 03, 2013 18:14 Kul - KUL With delivery courier - Kul - KUL
    Dec 03, 2013 13:24 Kul - KUL Shipment on hold - Kul - KUL
    Dec 03, 2013 09:19 Kul - KUL Arrived at sort facility - Kul - KUL
    Dec 03, 2013 07:40 Szb - SZB Clearance processing complete - Szb - SZB
    Dec 03, 2013 03:17 Hkg - HKG Clearance processing complete - Hkg - HKG
    Dec 02, 2013 11:13 Pvg - PVG Clearance processing complete - Pvg - PVG
    Nov 30, 2013 14:04 Sha - SHA Departed from facility - Sha - SHA
    Nov 30, 2013 14:02 Sha - SHA Processed - Sha - SHA
    Nov 30, 2013 20:38 Sha - SHA Shipment picked up - Sha - SHA

     

    I called DHL and "shipment on hold", in this case, was referring to "awaiting pick up by Poslaju" since my area is not covered by DHL delivery. From Dec 3-4, delivery was by Poslaju (1 day local service). Pretty efficient.

  • Joean.Sian Calculating status...
    Currently Being Moderated
    Jan 15, 2014 10:57 PM (in response to mktha.dr)
    Jan 15, 2014 12:57 Kul - KUL Partial delivery - Kul - KUL
    Jan 15, 2014 07:39 Szb - SZB Clearance processing complete  - Szb - SZB
    Jan 15, 2014 05:25 Hkg - HKG Clearance processing complete  - Hkg - HKG
    Jan 14, 2014 11:15 Pvg - PVG Clearance processing complete  - Pvg - PVG
    Jan 13, 2014 22:24 Sha - SHA Departed from facility - Sha - SHA
    Jan 13, 2014 22:22 Sha - SHA Processed  - Sha - SHA
    Jan 13, 2014 19:50 Sha - SHA Shipment picked up - Sha - SHA

     

    I called DHL, one agent said it is bulk shipment with other parcels, so they are sorting out; one agent said it is still in Shanghai (I think their system can throw to South China Sea). From what I can see, it clears custom already, so assume the first agent was true, then 24 hours not enough for them to sort the shipments?

     

    I ordered from the website and didn't choose separate shipment, but they still split it to two. My Magic Mouse and USB drive arrived next business day from Singapore, but my MBP was not shipped when the time I received my mouse.

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