2 Replies Latest reply: May 30, 2011 11:38 AM by MrShev
MummaFamily Level 1 Level 1 (0 points)

Why won't one of two iphones turn on after a powe surge. neither were plugged in during the surge.

 

we have two iphones and neither were connected during a power surge. one phone works fine. another won't turn on. please help.


iPhone 4
  • tonefox Level 6 Level 6 (8,830 points)

    If neither phone was plugged in at the time of the surge, the surge cannot have affected them.

     

    From the User Guide (http://manuals.info.apple.com/en_US/iPhone_iOS4_User_Guide.pdf):

     

    Restarting and Resetting iPhone

    If something isn’t working right, try restarting iPhone, force quitting an app, or

    resetting iPhone.

    Restart iPhone: Press and hold the On/Off Sleep/Wake button until the red slider

    appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on,

    press and hold the On/Off Sleep/Wake button until the Apple logo appears.

    If you can’t turn off iPhone or if the problem continues, you may need to reset iPhone.

    A reset should be done only if turning iPhone off and on doesn’t resolve the problem.

    Force quit an app: Press and hold the On/Off Sleep/Wake button for a few seconds

    until a red slider appears, then press and hold the Home button until the app quits.

    You can also remove an app from the recents list to force it to quit. See “Opening and

    Switching Apps” on page 29.

    Reset iPhone: Press and hold the On/Off Sleep/Wake button and the Home

  • MrShev Level 1 Level 1 (0 points)

    If the battery is severely depleted the phone will appear 'dead' until it gets enough charge to boot up. Could this be your issue? Hope so. Good luck.