can't burn CD, keep getting error 4000, Vista, ITunes 10.2

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jlprn56 Author

Level 1

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can't burn CD, keep getting error 4000, Vista, ITunes 10.2

I have made several attempts to burn CD from a playlist on iTunes and continue to get error 4000. please help me

Windows Vista, iTunes 10.2

Posted on May 30, 2011 11:59 AM

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Answer 1

jlprn56 Author

Level 1

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May 30, 2011 12:37 PM in response to jlprn56

my Diagnostics:

Microsoft Windows Vista HomePremium Edition Service Pack 2 (Build 6002)

Hewlett-Packard HP G60 NotebookPC

iTunes 10.2.2.14

QuickTime 7.6.9

FairPlay 1.11.17

Apple Application Support 1.5.1

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.0.25

Apple Mobile Device Driver1.55.0.0

Bonjour 2.0.5.0 (214.3)

Gracenote SDK 1.8.2.457

Gracenote MusicID 1.8.2.89

Gracenote Submit 1.8.2.123

Gracenote DSP 1.8.2.34

iTunes Serial Number001FAF180411EF60

Current user is not anadministrator.

The current local date and timeis 2011-05-30 14:54:30.

iTunes is not running in safemode.

WebKit accelerated compositingis enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 8200M G

**** External Plug-insInformation ****

No external plug-ins installed.

iPodService 10.2.2.14 iscurrently running.

iTunesHelper 10.2.2.14 iscurrently running.

Apple Mobile Device service3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM(2.2.0.1),

E: HL-DT-ST DVDRAM GT20L, RevDC03

Drive is empty.

Force Optical Power Calibrationbefore burn is turned on in the preferences.

The last failed audio CD burn haderror code 4200(0x00001068). It happened on drive E: HL-DT-ST DVDRAM GT20L onCDR media at speed 10X.

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Answer 2

b noir

Level 9

72,324 points

May 30, 2011 4:28 PM in response to jlprn56

Force Optical Power Calibration before burn is turned on in the preferences.

That might be our problem.

It's not a user-configurable preference, and it's set to "off" by default. But a transient issue might click it to "on", and the setting might now be causing the issue.

We should be able to reset it by rebuilding the iTunes preferences. For the basic technique, see the "Remove iTunes preference files" section from the "User-specific troubleshooting" section of the following document:

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

To see those folders, you'll need to first set your PC to view hidden files and folders

In your Start menu, open Computer.

In your Organise menu, select Folder Options.

In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types isunchecked.

Click OK.

Try running your diagnostics again after each rebuild to see whether the Force Optical Power Calibration before burn has been switched off. (I'm afraid I don't know which set of prefs it lives in nowadays.) Once it looks to be reset, try another experimental burn and see if she's still giving the error.

Prior to doing the preference file rebuilds: Best to make a note of any custom preferences you have set up for your iTunes. (Rebuilding pref files returns preferences to their defaults ... so you'll likely have to set some of those custom preferences up again from scratch.) Also make a note of any third-party plugins/add-ons you have installed. You may have to reinstall those after the rebuilds.

Things to watch out for during the rebuilds

Rebuilding the preference files in the \Local\ location causes the iTunes license agreement to run. So you'll need to agree to that again.

Rebuilding the preference files in the \Roaming\ location causes the iTunes Setup Assistant to run. When prompted to do so, do not add files to your iTunes library. (Otherwise you'll end up with a library full of duplicates.)

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Answer 3

jlprn56 Author

Level 1

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May 31, 2011 8:10 AM in response to jlprn56

I have done as you instructed including resetting iTunes preferences as well as create new iTunes library and the issue remains present. any other suggestions? thanks

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Answer 4

b noir

Level 9

72,324 points

May 31, 2011 11:15 AM in response to jlprn56

Okay.

Which particular HP G60 model do you have? I'm looking for "Item 1" from theSee the label on the casesection from the following HP document:

Locate the Notebook Product Number or Model Number

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