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I can't play any Protected AAC audio files in iTunes. I get a message saying, "This computer is not authorized to play..." Would you like to the authorize it? I enter my Apple ID and password, click Authorize, and then get the message, "This computer already authorized." I have screen shots if you wish to see those.
I have already tried these steps: http://support.apple.com/kb/TS1389
Inspiron 1520, Windows 7
Could you post some minimal diagnostics for us, please?
In iTunes, go "Help > Run Diagnostics". Uncheck all four boxes, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
(I'm checking to see if there's some strange going on with the fairplay installed on your system. Sometimes that can cause idiosyncratic authorisation troubles.)
Thanks for your response. Here is the information you requested. Please note, the Device Sync Tests failed because I don't have an iPod with me at the moment to attach.
Also, I have contacted the iTunes store for help twice in the past three days and never got a response back. I thought they replied within 24 hours?
I also tried deauthorizing the computer and reauthorizing it to no luck.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Acer Aspire 7741
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0041B22003BE0EF0
Current user is an administrator.
The current local date and time is 2011-06-02 07:15:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {E7AD27FD-B7B2-4F13-A610-C4F15CF0ABB1}
Description: Belkin USB Wireless Adaptor
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Jun 02 05:41:23 2011
Lease Expires: Thu Jun 02 05:41:22 2011
DNS Servers: 192.168.2.1
Adapter Name: {ED4DD9C1-84ED-4A17-810D-FC4FAF539B5C}
Description: Broadcom 802.11n Network Adapter
IP Address: 192.168.2.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Jun 02 05:41:14 2011
Lease Expires: Thu Jun 02 05:41:13 2011
DNS Servers: 192.168.2.1
Adapter Name: {0C51A8F8-732A-4BF4-B422-30503915BB33}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-01 20:59:21.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.11),
UpperFilters: NTIDrvr (1.0.0.9), GEARAspiWDM (2.2.0.1),
D: HL-DT-ST DVDRAM GT30N, Rev 1.01
Audio CD in drive.
Found 15 songs on CD, playing time 55:15 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:54:11
Track 3, start time 06:26:06
Track 4, start time 10:26:64
Track 5, start time 13:45:47
Track 6, start time 17:36:23
Track 7, start time 21:47:15
Track 8, start time 26:15:32
Track 9, start time 30:05:29
Track 10, start time 33:26:04
Track 11, start time 36:35:71
Track 12, start time 40:28:06
Track 13, start time 43:57:13
Track 14, start time 47:32:20
Track 15, start time 51:32:19
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
**** Device Connectivity Tests ****
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
That's interesting. Your Fairplay looks okay. But, plausibly:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
... the firewall situation may be blocking the authorisation attempts.
If you enable iTunes in the firewall, as per the following document:
How to enable iTunes in the Windows Vista and Windows 7 Firewall
... does an authorisation attempt finally stick?
Hello, I was having this exact same problem. A few songs would constantly ask for authorization then say the computer is already authorized, and then still not play. I went through all of apple supports suggestions of authorizing as the right id, or as an administrator, or changing the user thing, and deleting the sc info file. Nothing worked. I noticed that the same songs that wouldn't work on that computer did work on another of my computers. I also used the diagnostics to try and find a solution. I had the same results as mrhappygolucky12 even though windows firewall showed iTunes as having access.. weird.
I solved the problem by deleting the songs in question, then re downloading them. I know that doesn't fix the problem with those specific files, but since iTunes doesn't limit the number of times you download a song onto an authorized computer that specific point is moot.
Anyway.. I hadn't found this solution on the net, and since this was the first forum I found on this topic, I thought I would save someone hours of testing different files to try and find a common denominator between the files that were not playing, in an effort to find a solution. (mine was they were all from the album 111 opera masterpieces). I know this reply is a few years out of date... but the problem seems to have persisted.
I hope this helps Someone.
Valyk
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
