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All replies
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Helpful answers
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Oct 10, 2016 5:57 PM in response to Jessi Hanceby BCGramma,Thank you. I was about to panic, but you advice worked!
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Oct 11, 2016 1:40 PM in response to Lawrence Finchby redwine49,In an earlier post you said that you can delete the backup and the file and that this would enable you to create a new backup either unencrypted or with a new encryption password. Can you walk me through this please? Also Elcomsoft's trial version doesn't seem to be free. Thanks
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Oct 12, 2016 6:51 AM in response to Lawrence Finchby redwine49,Update. I found your previous post on how to delete backup and the folder, deleted both. I went back to itunes to create a new backup and it still has the encrypted password. I've tried to use the free trial version of Elcomsoft but it won't work without you purchasing the 79.00 full version.
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Oct 12, 2016 8:07 AM in response to redwine49by Lawrence Finch,You can only create a new unencrypted backup by setting up the phone as New. Any backup of a phone that contains data that had been part of a previous backup will remain encrypted. I have not found any way to create an unencrypted backup of data that has been previously backed up encrypted.
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Oct 12, 2016 8:22 AM in response to Lawrence Finchby redwine49,Thanks, that leaves me with one option, a password cracker. Can you recommend another product with a free trial that would give me the first 2-3 characters since Elcosoft doesn't offer the trial version anymore?
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Oct 12, 2016 8:41 AM in response to redwine49by Lawrence Finch,Elcomsoft is the only one that I've encountered that actually works. And in addition, it only works if you are not in the habit of using long passwords (>8 characters).
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Oct 12, 2016 1:31 PM in response to wjostenby slatermac,where is the reply or official response from Apple?? This is obviously a big issue for multiple people and nobody (including everyone that works at the apple store I am at now) know about this or how to get it working. Support your products Apple!
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Oct 12, 2016 1:37 PM in response to slatermacby Lawrence Finch,This is a user-to-user technical support forum. Apple is not present here. I have already told you the options; Apple isn't going to say anything different. Apple has provided this information on encrypted backups: About encrypted backups in iTunes - Apple Support
If you can't remember your backup passcode and can't guess it (you get unlimited guesses) then you cannot restore the encrypted backup. If you want to try guessing uncheck the "Encrypt backup" in iTunes and you will be prompted immediately. If you are like most people it is a passcode that you have used elsewhere or in the past.
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Oct 12, 2016 2:00 PM in response to slatermacby peterbr_,There are two options, open up a developers account ( don't choose the payed for one!!) and file a bug or give feedback on the product page.
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Oct 12, 2016 2:04 PM in response to Lawrence Finchby peterbr_,Laurence it time to back off, you are as helpful as a chocolate teapot on this issue.
Given the enormous amount of people having issues there clearly is a problem in the way the password is obtained. It is certainly not clear to very many people, that in itself is already an issue and an important reason to change the use dialogue when setting up a backup.
Just regurgitating her win the forum that it is the user that set the pasword is far from helpful ( politely phrased ).
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Oct 12, 2016 2:04 PM in response to peterbr_by Lawrence Finch,it's not a bug. It is working the way it was designed to work. If there was any way to bypass the encryption then there would be no point in having encrypted backups.
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Oct 12, 2016 2:17 PM in response to peterbr_by Lawrence Finch,The basic fact is that the user entered a passcode (whether they remember doing so or not). If you read the thread and similar ones you will see that hundreds of users have solved the problem by simply guessing passcodes that they have used in the past until they found the right one. That method really works. Another one that works if you back up to a Mac is to open the Keychain app; if you had checked the box in the dialog the passcode will be there. Yet another is to buy Elcomsoft's password cracker. It's a good solution if your backup data is worth $79 and you are not in the habit of using very strong passcodes.
This is the dialog that iTunes displays when you first encrypt a backup:
Note that if you don't read it carefully you may think it is iTunes asking for your iTunes passcode. So that's the one to start with; the current one and any previous ones. Another popular passcode that people have entered is their screen unlock passcode. And your computer or domain login passcode. Again, with history. If you have an MS Exchange account on your iOS device there's a good chance your IT Administrator required encrypted backups; in that case it may be a domain password from the time the Exchange account was first installed on the device.
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Oct 12, 2016 2:57 PM in response to Lawrence Finchby slatermac,Got that... My point was that the design of allowing users to enter a password that can _never_be_recovered_ is insane and should not have a work around of using a password cracker to get access. Apple should have a graceful way of allowing users to recover credentials or simplify this process my using the phone passcode or itunes password. That is the simplicity and elegance of design that I expected from Apple.
