Unable to receive email from 1 company.

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ECMS01 Author

Level 1

0 points

Unable to receive email from 1 company.

We have an xServer, running 10.4. It's been working fine for years.

The power supply went out a few weeks ago and was replaced.

Our server settings have not changed.

We have a customer that can not send us emails.

They can receive from us, but when they reply to our email they receive an error.

--------------------------------------------

M+ Extreme Email Engine <postmaster@nrms.k12.nc.us> 5/23/2011 8:59

AM >>>

The following recipients had permanent delivery errors and will not be

retried:

<angie@keyprinting.com>

--------------------------------------------------

emails from other domains come through fine.

I have checked the blacklist servers, (mxtools.com) and we are not listed.

The customer is getting frustrated.

Any ideas would be helpful.

Larry Koscianski

lkoscianski@keyprinting.com

All of them

Posted on Jun 1, 2011 1:30 PM

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Answer 1

Camelot

Level 9

54,333 points

Jun 1, 2011 9:43 PM in response to ECMS01

What does their postmaster say about it?

Since it's their mail server (M+ Extreme) that's reporting the failure, their server should have more details on what failed.

It might be possible to extract this data from your logs, but only if your server is seeing the connection and rejecting it (as opposed to their server failing on a DNS check, for example) and you'd have to know when they're sending to narrow down the logs, so this is one that you likely have to pass back to the other user to troubleshoot from their side.

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Answer 2

ECMS01 Author

Level 1

0 points

Jun 2, 2011 7:48 AM in response to Camelot

Their Postmaster is NOT being too helpful.

He's saying that it's our problem his users can't send email to us.

It's causing much frustration.

They use GroupWise for email. So we are going to call Novell on their behave, and try to resolve it.

Any other suggestions - please pass them along.

Thanks Larry

lkoscianski@keyprinting.com

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