Cory Van De Griend

Q: Get Info not showing Thumbnail

FCS Newbie (1.5.2).  When opening the 'get info' panel on an asset, it doesn't show the thumbnail above the metadata on the upper left side of the panel.  It's not that big of a deal, but I want to make sure this isn't an indication of other problems with my db. 

 

How I got here:  I installed the application and created the database on my startup drive to kick the tires (production media and proxy media folders and associated bundles).  I then moved these folders and bundles to an external drive and updated the devices in admin preferences panel.  Everything seems to work fine except for the thumbnail showing up.  I also noticed that the 'resources' tab of the 'get info' panel doesn't show any path for the primary representation 'library' device. (see image below)  Is this a  problem?

 

FCS Get Info.jpg

Posted on Jun 1, 2011 10:25 PM

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Q: Get Info not showing Thumbnail

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  • by Chris Summers,

    Chris Summers Chris Summers Jun 2, 2011 10:47 AM in response to Cory Van De Griend
    Level 1 (50 points)
    Jun 2, 2011 10:47 AM in response to Cory Van De Griend

    are you able to load the assets correctly? just make sure all the updated URI's are correct when moving bundles and device folders.

  • by Cory Van De Griend,Solvedanswer

    Cory Van De Griend Cory Van De Griend Jun 2, 2011 11:27 AM in response to Chris Summers
    Level 1 (5 points)
    Jun 2, 2011 11:27 AM in response to Chris Summers

    The assets do load correctly.  It turned out to be a custom metadata group issue.  I recreated my custom metadata group and made sure "Show Thumbnail:" was checked.  It had been checked in the previous one, but somehow jiggling the handle made it display properly.

     

    Also, there is no path shown for the primary representation "library" device because I'm saving everything to the base level with no folder structures (I warned you I was a newbie).

     

    Everything is working as expected.  Thanks for your help!