MacBook Bottom Case Replacement Program

Greetings,

Details of the program are here: http://www.apple.com/support/macbook-bottomcase/

You give the old case back once you receive the replacement.

This program covers affected MacBooks for two years from original purchase date. If you are beyond the 2 year mark you pay for the replacement bottom case.

Cheers.

The replacement should have come with a pamphlet with all the details.

TMK the only item that needs to be returned is the case itself.

If the case has been destroyed (broken in half) that might not be ok. If you provided a credit card to receive the replacement part you probobly would be charged for that level of damage.

If you are unsure, and the documentation that came with the replacement part doesn't answer your question, give Apple a call:

http://www.apple.com/support/contact/

The age is within the 2 years specified on the web page.

Dirty and scratched isn't a big deal IMO since its the bottom of a computer which sees a fair amount of action.

The entire point of the program is the rubber coming off the bottom so if you don't actually have that issue...why did you order a replacement bottom case...it sounds like you don't have any issues with the one you had in the first place beyond some scratches.

If you send them a bottom case that does not have the issue which the program is intended to cover they might charge you if you gave them a credit card seeing as how you would be getting a replacement case for no reason.

If you have decided that you are not going to use the replacement bottom case, just send them back what they sent you.

what if your 1 year warranty expired? are they going to charge me or?? please help me. i already set up an appointment this week.

what if your 1 year warranty already expired? are they going to charge me? please help me. i alrady set up an appointment this week.

what if your 1 year warranty already expired? are they going to charge me? please help me. i alrady set up an appointment this week.

Did you take delivery of your MacBook between October 2009 and April 2011?....if so you should be coverd as it is a recall and does not have anything to do with your standard warranty....click on the Link that MadisonP provided and read what is there....

yeah, i bought mine last march 2010. so it is covered? because im reading a lot of posts and discussions. some were charged some werent. so im really confused.

I'm really messed up, after spending over 40 minutes on the phone, I'm referred to a supervisor who tells me that I am a few months past the time of covered for the free macbook bottom case replacement program. I did buy this stupid laptop in 2010, in anycase they should replace it. It's their mistake and their defect. I as a consumer, trusted and spent my hard earned money on this peice of crap. I'm done with all Apple products.

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Go to iFixIt.com or ebay and buy a new lower case. It changes out with 8 or 10 screws in minutes.

Thanks Mike🙂, I guess I'll have to do that.... but I'm still ******!😠

I understand. Shame you didn't know about the program when it was active. Many bottom cases were replaced for free. But you have to understand those programs can't run forever.

Well now i'm on the the look out for a new bottom case, but how do I do if what i'm ordering is the same old rubbery defective one or the newly improved replacement ones from Apple?