Ethernet not working with Virgin superhub (UK)

Question

Level 1

9 points

Ethernet not working with Virgin superhub (UK)

Hi,

When I plug my MacBook(mid 2010) into my Virgin Media super hub, I am given the error "self assigned ip address may not be able to connect to the Internet".

I haven't used the Ethernet on my MacBook before and after reading apple support and virgin media support, it seems as if it should just work. The Ethernet connection is enabled in MacOS and have attempted using DHCP and self assigning an ip address.

I have tested the cable I am using with a friends laptop, running windows 7, and it connects fine.

Any advice on getting this to work would be great.

Thanks

MacBook, Mac OS X (10.6.7)

Posted on Jun 3, 2011 1:00 AM

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Answer 1

Bob Lang1

Level 5

4,090 points

Jun 3, 2011 7:15 AM in response to Panton89

Try creating a new "Location":

System Preferences > Network

Select the AirPort from the left hand side

Click on the Locations combo box and select Edit Locations...

Click on + to add a new location, call it "Home" (or anything else you prefer)

Click on Advanced

Select the AirPort tab and enter your network name

Select TCP/IP tab.

Configure IPv4 Using DHCP

Now click on Renew DHCP Lease. After a few seconds you should get an IP address (probably 192.168.x.x)

Click on Proxies tab.

Select Auto Proxy Discovery and Use Passive FTP

Click on OK and Apply, etc.

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Answer 2

Panton89 Author

Level 1

9 points

Jun 4, 2011 7:29 AM in response to Bob Lang1

Bob,

Thanks.

I may have been unclear, my AirPort works fine when connecting to the super hub via wi-fi however when I am in close proximity to the super hub, I want to use Ethernet connection to improve my connection speed.

I have tried your solution nonetheless and doesn't solve the issue, unfortunately.

Thanks for your help though!

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Answer 3

Bob Lang1

Level 5

4,090 points

Jun 4, 2011 8:02 AM in response to Panton89

Sorry, I misunderstood.

In that case, connect the cable to the router and go back to my previous instructions:

Select Ethernet from the list on the left, then select Home (the location you just made), then Advanced.

Go through the remaining steps once again and keep your fingers crossed that it works.

Bob

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