canon scanner won't work with new 27"

First, make sure you've installed the latest drivers:

http://support.apple.com/kb/dl899

And make sure the other software and firmware is up to date:

http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan _lide100?selectedName=SuppliesAndAccessories#DriversAndSoftware

2 suggestions:

1 Cannon website has drivers and software available for 10.6 http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan _lide100#DriversAndSoftware

2. Have you tried Image Capture to see if it is recognized?

...JER

The missing driver issue hit me too, and I eventually contacted Canon who were very helpful.

I have a different scanner, so your mileage may vary, but it turned out that the software under the 10.6 link is not the correct version.

You should look under the generic Mac OS X link.

In my next post, I'll paste the instructions they gave me. They will no doubt refer to filenames that are not relevant to you, but the overall process may help you.

It appears that the drivers for the MP480 are not working correctly. We

recommend that you delete the current MP Drivers and reinstall the MP

Drivers from our website.

Please perform the following to uninstall the printer driver: (If

certain items are not listed or found, move on to the next step.)

1. Unplug USB cable from printer.

2. Click on the Apple menu, and select 'System Preferences'.

3. Click on 'Print & Fax'.

4. Click on your printer on the 'Printer' list, then press the '-',

minus, to delete printer.

5. Click on 'Delete Printer'. The printer is removed from 'Printer'

list.

6. Close 'Print & Fax' window.

7. Open the hard drive (Macintosh HD).

8. Open the 'Library' folder.

9. Open the 'Printers' folder.

10. Open the 'Canon' folder.

11. Send the 'BJ Printer' folder to the trash.

12. Return to the 'Library' folder.

13. Open the 'Receipts' folder.

14. Locate any items related to your printer and send them to the

trash. However, leave the 'Canon Printer Drivers.pkg' file in the

folder.

15. Reopen the 'Library' folder.

16. Open 'Image Capture' folder.

17. Open 'TWAIN Data Sources' folder.

18. Send the 'Canon MP480.ds' folder to the trash.

19. Empty the trash.

20. Restart your computer.

Next, pleas follow these steps to download and install the Snow Leopard

drivers from our web site:

1. Visit Canon's website at: http://www.canontechsupport.com

2. Select your model in the following manner:

a. Click on Consumer & Home Office.

b. Click on Support & Drivers.

c. In the center of the window for '1 Product Type', click on

Printers & Multifunction.

d. In the center of the window for '2 Product Family', click on

PIXMA MP series.

e. In the center of the Window for '3 Model', scroll to MP480 and

click on 'Drivers & Software'.

3. Choose [MAC OSX] from the Operating System drop down box. Please

do not select Mac OS X v10.6, this option is currently not working

correctly. We are working to correct this selection.

4. Click on Drivers and select [mcpd-mac-mp480-10_42_1-ea8_2.dmg] for

the MP480 series CUPS Printer Driver.

5. A File Download box should appear. When it does, select Save.

6. Once the download is complete, click on 'I Decline - Go Back' and

you will return to the previous page.

7. Click on [msd_-mac-mp480-14_8_5-ea8_2.dmg] for the MP480 series

Scanner Driver.

8. Read the License Agreement on the next page, and if you agree,

click on 'I Agree - Begin Download' at the bottom.

10. Once the download is complete, click on 'I Decline - Go Back' and

you will return to the previous page.

11. Click on [mpnexosx204ea8-2.dmg] for the MP Navigator EX Ver. 2.0.4.

12. Read the License Agreement on the next page, and if you agree,

click on 'I Agree - Begin Download' at the bottom.

13. Once the download completes, close all windows.

14. Double click [mcpd-mac-mp480-10_42_1-ea8_2.dmg ] to install the

CUPS printer driver. Follow the prompts to complete the installation.

DO not restart your computer until after install the MP Navigator

program. Drag the Restart window to the side and continue to the next

steps.

15. Double click [msd_-mac-mp480-14_8_5-ea8_2.dmg ] to install the

scanner driver. Follow the prompts to complete the installation. DO

not restart your computer. Drag the Restart window to the side and

continue to the next step.

16. Double click [mpnexosx204ea8-2.dmg] to install the MP Navigator EX.

Files will extract, follow the prompts to complete installation.

17. Reconnect the USB cable to the MP480.

Please try scanning again by opening MP Navigator directly. Does the

issue persist?

Glad you're back in business! 🙂

...JER