I keep getting this message onmy computer whenever I turn it on. I need to close it about 6 times to get it to disappear. I have uninstalled itunes and reinstalled but no luck.
Message - HelperMsgListenerWnd:iTunesHelper.exe-Bad Image.
Any ideas?
Windows 2000
Try this
1: Uninstall iTunes following Apple's guidelines here
http://support.apple.com/kb/HT1925
2: If your really using Windows 2000, then stop, verify
3: Download the free Ccleaner here
http://www.piriform.com/ccleaner/download/standard
4: Use to repair your registry
5: Install iTunes for your correct operating system, XP, Vista, 7 / Vista 64 / Win 7 64
6: Don't think there is a Windows 2000 version of iTunes. 😟
Oops. Slip of the click. I'm operating Windows 7. Am trying cCleaner at the moment.
Have used cCleaner but no luck. The message is still appearing. Any further ideas??
I'd like to have a closer look at that error message please, Trine.
While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply.
This happened after using an ipod nano that had been used on this computer for months. Not sure if that was the issue or not.
🙂 many thanks.
Taken at face value, you've got a damaged Apple Mobile Device Support program file there.
Let's try something relatively simple. Restart the PC and click through the error message. Now head into your Uninstall a program control panel, select "Apple Mobile Device Support" and click "Repair".
Does the repair install go through okay? If so, try restarting the PC again. Are we still getting the iTunesHelper.exe error message?
Thanks b noir for your patience and time.
There was no mobile support device in the program section
only - Apple Software Update and Apple Application support. I clicked repair on both of those, but to no avail.
I also clicked repair on all the apple programs (only 5) itunes, quicktime. But the message still appears when I restart.
Any more suggestions?
Crikey. Okay, at least we've worked out that Apple Mobile Device Support definitely seems to have gone silly on the PC.
Let's try doing a "standalone" reinstall of AMDS.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, restart the PC and check to see if ituneshelper is behaving itself again.
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
:iTunesHelper.exe-BadImage. I need to close it about 6 times for it to disappear. I have uninstalled itunes and reinstalled. But no luck with getting rid of the message
