12 Replies Latest reply: Jul 31, 2013 12:14 PM by Ralph Johns (UK)
juliusfromchino Level 1 Level 1 (0 points)

I can hear people on Facetime but they can't hear me.


iMac
  • Michaelw352 Level 1 Level 1 (50 points)

    You need to be more specific when your asking your question here,but I can help you.First,ensure that your microphone is working correctly by testing your internal microphone in System Preferences.If your using an alternative microphone,then use System Preferences to insure that your system is feeding the data from it and that it's fully working.

  • vin-ann Level 1 Level 1 (0 points)

    where is that located?

  • Peatree2 Level 2 Level 2 (465 points)

    Mute is on. The mute button looks like a microphone and is on the bottom part of the screen when you're calling. Disable mute to let other people hear you!

  • vin-ann Level 1 Level 1 (0 points)

    my mute button is off. I know if I TAP it it will mute the call...that is not the problem

  • Ralph Johns (UK) Level 9 Level 9 (68,120 points)

    Hi,

     

    System Preferences > Sound > Input
    The Device and Volume set here is used by iChat or Face Time or Photo Booth.  (These three apps do not have Input Volume control like other Apps may have)

     

     


    9:35 PM      Thursday; October 27, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Snegir Level 1 Level 1 (0 points)

    Same problem. After some time people stop hearing me. In System Preferences > Sound > Input everything is ok, mic indicator working and showing that all fine with microphone.

    I've got 13" MacBookPro early 2011 with 10.6.8 onboard.

  • Ralph Johns (UK) Level 9 Level 9 (68,120 points)

    Hi,

     

    Previously with Laptops there has been an issue where the Ambient Noise Reduction process seems to take on a mind of it's own and constantly reduce the Volume setting in System preferences  > Sound > Input.

    Some people seemed to say they could watch the slider moving to the left whilst they talked.

     

    There now seems to be anecdotal reports that this is happening again in Lion  (at 10.7.2) with iChat 6.0.1

    ( I know you post that you are using 10.6.8)

     

    If you navigate to the Hard Drive/Library/Preferences you will find a load more .plists that are for System wide things.

    At the top should be an Audio Folder.

    Try deleting the com.apple.audio.DeviceSettings.plist from within that folder and restart the Mac.

     

    P.S.  The Mute cannot be left "on" between Chats so it is unlikely to be this.

     

     


    7:10 PM      Tuesday; November 8, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Snegir Level 1 Level 1 (0 points)

    Thx, that was really helpful, looks like it's work fine now. Forgot to mention that Mute stayed "on" between chats. It goes back to normal after force quit FaceTime. But after some time of conversation it's muted again. But anyway deleting *.plist seems work in that case.

  • Ralph Johns (UK) Level 9 Level 9 (68,120 points)

    HI,

     

    Part of that was my fault.  I tend to answer the ichat questions and had come back to this thread thinking we were talking about iChat, where the Mute cannot be left on.

     

    Glad to hear you are making progress.

     

     


    7:28 PM      Wednesday; November 9, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • sjoceanlover Level 1 Level 1 (0 points)

    Thanks for this, I had the same issue, but all sorted now!

  • farrell36 Level 1 Level 1 (0 points)

    Hello Michaelw352 or anybody else...NEDD HELP PLEASE!!!

     

    I have a I MAC 10.6.8 2 GHz Intel Core 2 Duo, 4 GB 667 MHz SDRAM MAC

     

    and the person I want to talk to has a

     

    Mac 8GB 1600 MHz DDR3, 3.1 GHz Intel Core i7.

     

    I just installed FACETIME on my I MAC from the apple store.  When I call somebody or they call me, I can hear them perfectly but they can not hear me, its a important tool I use for my work as a graphic designer.  So I need to solve this probleme right away!  My mute button was off so its not that the problem!

     

    Can I fix this probleme?

     

    Can you give me a check list of what needs to be check?

  • Ralph Johns (UK) Level 9 Level 9 (68,120 points)

    HI,

     

    System Preferences > Sound > Input tab

    The corect input device and the volume need to be set (the blue response bar should get at least halfway)

     

    In the App > Video Menu the Mic may have to be chosen if you have more than one possible input.

     

    If you have ever had a MIDI device connected then also open MIDI Audio Set up in Applications/Utilities

    Make sure the sample rate for the mic is 44100 or 48000.

    (it may pay to check this even if you have not used MIDI.)

     

     

    3Sigcopy2.png
    8:14 pm      Wednesday; July 31, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously