Q: My iTunes account has been emptied by "Kingdom Conquest" when i don't even have the game.
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Jun 5, 2011 5:21 AMby alinel,If you Google Kingdom Conquest and iTunes you will find may posts relating to people having their store credit emptied. I tried to download an App this morning but couldn't because my account had been emptied, after checking my history I had a pending download and also a download dated yesterday, all for the above game which i have never downloaded.
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Jun 7, 2011 10:10 AMby alinel,Hi,
Got a reply from Apple yesterday and they are refunding my account. They disable your account first and you have to supply them information so that they can reactivate it. i had to supply two pieces of information that only them and I would know. From there i had to change my security details.
Once the account is reactivated then they say the credit will be refunded in several days.
Hope this helps.
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Jun 7, 2011 10:56 AMby eugeneyk,Wow guess they have changed their policies since then.
Glad to hear that they are finally doing so!
It was very irritating to not only find $300 in fraudulent charges by iTunes, but to find out that they would not refund anything and I had to all the work in contacting my credit card company, filing a police report, changing my credit card number because of fraud protection procedures / any online accounts using auto-pay, and waiting for the money to be refunded after the investigation was over.
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Jun 7, 2011 1:38 PMby alinel,This particular scam doesn't seem to target your credit card, it uses up all you iTunes credit (in my case the money i'd added via iTunes vouchers). For some unknown reason the credit card details disappear from your account at the time of the hack, which stops them from being compromised. From reading on other forums the general consensus is that the hackers deliberately don't use the credit card details because it is easier to track their activities through credit card fraud (don't know how true this is though).
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Jun 10, 2011 3:01 PMby NCiPhoneUser282,Got me too! Kingdom Conquest, and in-app charges. Spent about 10 minutes waiting for a tech to get on the phone, and then another 20 minutes troubleshooting. Acted like they'd not heard there was an issue. The tech on the phone was simply relaying information from some other tech with whom she was chatting online. Finally said they would refund the charges, and that I should change my password and everything would be OK. Thanks, and bye. So I did that, and then find that my Apple ID was deactivated, so after scouring their online resources (which BTW were NO HELP), ended up on another 30 minute phone call with one tech intermediary getting info from another tech via chat, and again the tech claimed he was unaware of any issues with a global hack, even when I referenced Kingdom Conquest. "Really? Where did you hear that?" Uhhh, GOOGLE!!
So I got the ID reactivated, changed the password, and I'm back in business. BUT, neither tech bothered to mention deleting credit card, Pay Pal info, and prepaid card info from my iTunes account. COME ON APPLE, put your big boy pants on and (1) acknowledge the problem, and (2) WARN YOUR CUSTOMERS! I at least got the courtesy of an email from Michaels when they had skimming issues!
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Jun 16, 2011 8:17 PMby NightOwl9,happened to me 2 days ago...same app (Kingdom Conquest).
Got a refund from Apple this morning.
Have just got a receipt saying Kingdom Conquest has cleaned out my account AGAIN!), which is even more worrying as Apple had disabled my account and I haven't re-enabled it yet.
Something odd is afoot.
