Apple Event: May 7th at 7 am PT
Several weeks ago I attempted to use my scanner that had been working fine on the installed Mac software but my Mac would not connect. The HP C5180 all-in-one works fine on print but not scan. I hooked up the HP to my laptop and all functions correctly. I installed the HP Mac software on my iMac successfully but again, no scanner. Any advice?
iMac
Have you tried using Image Capture in the Applications folder, just to see if that will talk to it.
Paul, just tried but no joy I get the message, "No camera or scanner selected." Thanks for your idea.
Shame. Are you connected via a cable or wifi?
Some others on here have often reported problems when using the HP software that comes with the printer/scanner and recommend completely uninstalling that using the HP Uninstaller and simply use the HP software that is installed on the Mac. Latest version here: HP Printer Drivers v.2.6 for Mac OS X v10.6
If that fails you could try 'resetting the printing system' - just possible it might clear up whatever is upsetting the scanning side.
System Prefs>Print & Fax, Control+Click or Right+Click on the printer and select reset printing system. It'll delete all your printers and they'll need to be added again.
Paul, I'm connected by cable and I did uninstall the HP software when that failed to work. I'll try the other options you suggest and get back to you. Many thanks for your help.
Paul, just tried the reset option - no joy so am now in process of downloading the latest HP software 52 minutes to go!!!
52 minutes, yikes! Hope it works 😉
Yep, we live in an area of poor telephone infrastructure; I pay for 2Mb of ADSL from Orange but the most I ever get is 900Kb - bummer.
I had the same situation until 2 weeks ago - out-of-the blue France Telecom turned up one day, dug a couple of holes in the road and I've now got a 20mb connection!! There is hope.
We live at the end of a 1.7km private chemin blanc so I'm not holding my breath!😟
OK Paul, I've just installed the updated software and still no joy. I'm downloading the same software to my laptop and if I get the same problem I assume it must be my HP!!
Beginning to sound like it could be the HP.
My last suggestion would be to download the trial version of VueScan: http://www.hamrick.com/
which is great scanning software that works well with most scanners out there. If that doesn't work I think you might be right 😟 . A bientôt!
I'll try that Paul and thank you once again.
Paul, Just tried the trial version of VueScan and it works so there is nothing wrong with my HP or connections it must be my iMac programming. Thanks for the heads-up.
Great - at least you've got a solution. Be good to figure out why it's not working as it should, though.
Hopefully someone with a bigger brain will come along with a few more suggestions 🙂
Had exactly the same problem with HP F4180 and macbook pro and Vue works with HP F4180 and also very ancient Canon Lide! 🙂 Thanks
My iMac has stopped connecting to my HP all-in-one scanner
