I had the same problem and I was going through earlier posts and found one that worked...This is a direct quote. I had done steps one, two and three a few days earlyer, so I didn't have to restart the computer. and when you go to restore (step 5) you don't loose all of your information. I hope this helps for the many with this problem
Try this for the constant green light and no sound!
Posted: Dec 29, 2005 12:32 AM Reply Email
I would recommend you copy it and paste to word or something and print it or email it to yourself so you have it when the system restarts.
GOOD LUCK! let me know how it goes...
"Hi,
I like you had many problems getting my ipod shuffle to work properly. I finally got a very helpful apple tech guy to help me, and now it works. Here's what we did (these are instructions for windows xp machines):
1. Go to apple.com/ipod/download, and download the latest software updater 2005 - 11 - 25.
2. Once downloaded, install the software updater.
3. Restart machine, with the ipod inserted in the USB port, power setting to OFF position.
4. Once cpu is restarted, go to Start -->ipod-->ipod software updater.
5. Click on "Restore" when the ipod updater window invites you to.
6. Once finished, disconnect Ipod, and turn the power switch to one of the "on" positions (it doesn't matter which).
7. Green light should come on and turn off. Turn off power switch a second time and wait 10 seconds.
8. Insert ipod back into USB port; it should automatically start itunes, which should then offer to setup your ipod.
9. It will automatically begin downloading all songs from your itunes library onto the ipod. WHen complete, you can disconnect ipod, and hopefully the thing will work.
NB: unlike other mp3 players, you MUST use itunes to download your music onto the ipod. you cannot click and drag music using windows.
Hope this helps, and shame on apple for making it so complicated."
gateway Windows XP
