My iTunes store on my computer isn't working right. It loads very slowly if at all and won't let me click on anything except things on the panel along the right side. Any ideas on what I do to fix this?
Thanks in advance for your help.
(P.S. iTunes in general is fairly slow and I have the newest version of iTunes- 10.3, and the issue was the same on previous versions)
Windows 7
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.3.0.54
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 00D5A8200AEE5230
Current user is not an administrator.
The current local date and time is 2011-06-08 01:13:58.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 1abe21c6d6c04e2a62f6464cbdaf9c43
iPodService 10.3.0.54 (x64) is currently running.
iTunesHelper 10.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {7D72BD4E-5DF1-4F62-ABFF-7F54E4BE82FF}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Adapter Name: {3E7438D3-DB69-45CB-A54D-2BB3702847DB}
Description: Atheros AR9285 802.11b/g/n WiFi Adapter
IP Address: 192.168.1.107
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 07 18:55:40 2011
Lease Expires: Wed Jun 08 18:55:40 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-08 01:08:53.
🙂 many thanks.
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Let's try enabling your iTunes in the Windows Firewall as per the following document:
How to enable iTunes in the Windows Vista and Windows 7 Firewall
Does that get the Store working better for you?
When I followed the given directions it shows iTunes is checked for allow, but it still says not enabled in iTunes and the store still doesn't work right. Any ideas on what that means?
When I followed the given directions it shows iTunes is checked for allow, but it still says not enabled in iTunes and the store still doesn't work right. Any ideas on what that means?
Interesting. Are you also running a third-party firewall on the PC like McAfee or Norton, md? (Running multiple firewalls can cause some idiosyncratic symptoms with iTunes. It's best practice in general to be only running one.)
As far as I can tell I am only running one, but I'm not the most technologically literate when it comes to that. I have Trend Antivirus, could that cause a problem? (and just an FYI, I tried uninstalling and reinstalling iTunes and that didn't change anything)
I have Trend Antivirus, could that cause a problem?
I think you're okay there. I think you have to have either Trend Micro Internet Security or Trend Micro Maximum Security in order for a Trend product to be doing firewall things on a PC.
Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes.
Quit iTunes first.
In Computer, open Local Disk C: or whichever drive you have your program files installed on.
Open the "Program files" folder.
Open the "iTunes" folder.
Right-click on the iTunes.exe file and select "run as administrator".
Run your network connectivity tests again. Do they now say that iTunes is enabled in the Windows firewall? If so, try another Store connection. Does the Store behave properly now?
It still says that iTunes is not enabled in firewall but it did seem to make everything in the store work fine so I think it is good.
Thank you so much for your help, it is greatly appreciated. 😀
🙂 You're welcome!
If your current user account is an administrative account already, it's possible you're had a permission go strange here for a file or folder or a registry key. It's always a bit tricky to tell what permission is awry with one of these, so I generally try to avoid "fixing" things for fear of mucking something up ... So if you don't want to have to do a "Run as administrator" every time you go to the Store, you could set iTunes to automatically launch as an administrator.
To do that, right-click your iTunes.exe again, but this time select "Properties". In the compatibility tab, check the "Run as administrator" box and click OK.
Once again, thank you for that. I was actually wondering if there was some way to do that but didn't want to ask any more of you. Thank you very very much!
🙂 You're welcome again! Glad to have been of some help.
I'm having similar issues--can't connect to iTunes store. I did a clean uninstall/reinstall and that fix it. I'm running iTunes as an administrator and Windows Firewall is setup to allow iTunes through. Diagnostics pass, yet iTunes store does not load. One other interesting bit is that my other laptop on the same wireless network connects fine.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP ENVY 17 Notebook PC
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 00E5ABBC034122D0
Current user is an administrator.
The current local date and time is 2011-10-14 21:10:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5850
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {2A243AA1-744E-436E-9037-7E3DA262C97D}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {7F4974FE-7845-4DBC-BB79-7D508FF2595A}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Fri Oct 14 21:08:03 2011
Lease Expires: Fri Oct 14 22:08:03 2011
DNS Servers: 89.2.0.1
89.2.0.2
Adapter Name: {F8270B8D-5526-4675-BBDB-2613A1A781D9}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-14 21:02:00.
I have Win 7 64bits SP2 and Itunes 10.5.2
Open Task Manager
Select ASPDaemon.exe *32 process
Right click on it and select properties
On the Property window, select COmpatibilty tab
Check the box Run this program in compatibity mode. On the drop dpwn box, select XP SP3
Apply, then close the Property windows
Kill the ASPDaemon process using "End process in task manager
Logoff, or reboot.
In my particular case, the issue never came back.
Good luck!
Gil
iTunes Store Not Working Properly in Windows 7
