I have a program called Microsoft Silverlight Preferences (Which I use for Netflix), I need to change the preferences but underneath it, it say’s "The above choices are disabled cause the administrator has set and locked this preference for this account."
So the question is how do I unlock this, when I’m not sure how I locked it in the first place?
MacBook Pro, Mac OS X (10.6.7)
Oh I forgot to add that I created a new account on my mac and netflix works fine on the new account but not the main admin account. I checked all the system preferences and they are the same!
I too have Silverlight for Netflix Streaming and I can see the message on the Silverlight preferences app. However, I can still make changes and when I close the app and go back to it, the changes stick. Have you tried it?
I tried it, but I still get an error message on Netflix Streaming. I’ve already talked to the Netflix customer support. So I know it must be in the preferences on the account somewhere.
what is the error? Also, have you tried completely removing the app and reinstalling it under the problem account? You may want to use something like AppCleaner to make sure ALL resource files are gone when you delete the .app container. Simply drag the app to the app cleaner window and it will delete dependencies associated with the app.
It was posted at error 8007. I went through all the steps that it gave me. i have tried to uninstall, then reinstall over again. I updated the Silverlight. I will try it again with the AppCleaner though!
It looks like this problem occurs in windows as well. From what I was able to gather at the below forum, someone corrected by disabling the (windoze) firewall while others resolved it by completely removing the app and associated dependencies. AppCleaner should help with the latter.
The issue could be browser related too (not blaming safari but perhaps the same problems that plague Silverlight and IE can manifest with Safari). I personally do not like Safari and use Firefox. You might want to try Firefox if all the above fails.
http://forums.silverlight.net/forums/t/62814.aspx
GL
Fsck!
Well I have two accounts on my mac. On my main account, the error message is displayed on both Safari and Firefox. But on my ‘test’ account made for the sole purpose of testing Netflix on a ‘reset’ account, Netflix does work on it. But it refuses on my admin account. I have uninstalled and reinstalled Silverlight. I just want to know how to unlock the preferences that the Silverlight is talking about. I still have no idea how I even locked it! I have spoke with people at Netflix and with customer service at Apple, neither were too helpful.
Did you try AppCleaner yet?
Also, ensure you are seeing this under preferences:
I think the 'locked down' message is a red herring. I see it too and I can make any change to these preferences as I please...
-fsck!
I did, I reinstalled Silverlight once it had been uninstalled. I have the same screen except for some reason there isn’t anything in the list and it won’t let me add anything to it and it won’t automatically add Netflix when I go to the site.
That's strange, I am at a lost. I suppose you could try and launch the app as root from the terminal but I am not sure if the sudo context is passed onto apps outside of the terminal. Give it a shot anyway:
OPen Terminal (under applications)
Then type this and hit enter
sudo open -a "/Library/Internet Plug-Ins/Silverlight.plugin/Contents/Resources/Silverlight Preferences.app"
then try again...
If that doesn't work, you may try deleting this file and reinstalling silverlight (yet) again
/Users/<youuser>/Library/Internet Plug-Ins/SlingPlayer.plugin
I suspect the above file stores your silverlight preferences on a per-user level. If it works with one user and not the other, removing this file for the account that isn't working and reinstall silverlight *may* fix it.
If that doesn't work I am really at a loss then...
-fsck!
Microsoft Silverlight Preference Mac Issues
