11 Replies Latest reply: Jan 12, 2012 11:51 AM by New Mac Bud
me_xp Level 1 Level 1 (0 points)

My iMac is stuck at startup, showing the apple logo and the spinning wheel beneath it. I first encountered this when my iMac froze while I was using it, and I was forced to shut it down by holding down the power button. When I held it down again to start the iMac up, it got stuck at the startup screen as described above.

I have tried various methods, including holding down almost all the keyboard commands but to no avail. I have also tried booting up from the Mac installation disc and holding down the 'C' button, but nothing happened. I was only able to eject the disc by holding down the left mouse button on startup.

After all that, I wondered if it was my (wireless) keyboard that was not working, and bought an Apple USB keyboard. Even then, none of the keyboard commands worked. I also realized that the 'caps lock' button did not light up when I pressed it. But when I connected the Apple USB keyboard to another iMac, it worked perfectly.

I have tried using a firewire cable to transfer my data to another iMac, but the main account with all my data was apparently protected by FileVault, and could not be transferred.

Is there anyway I can fix my iMac without losing any data at all?

Please help! I'm on the verge of tears right now, as all the data in the iMac is really important to me.


iMac, Mac OS X (10.4)