francois-vda

Q: Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

I've sent my MBP i7 mid-2010 for repair with the following frequent and intermittent kernel panic to no avail: panic(cpu 2 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: ... to no avail.

 

I happen to have subscribed to AppleCare for this machine but this did not make any difference. The approved repair center I dealt with just reformatted the HD per Apple's support instructions (twice !) and were unable to reproduce the panic. I called the Apple support folks in Ireland directly with the incident # and got told that there was basically nothing wrong with my machine and that this was bound to be caused by non-Apple software (mind you, the support guy I talked to didn't even know that XCode was an Apple product - sic). I however believe this is very likely due to a faulty NVidia video card on the logic board.

 

Has this happened to someone else? How did you get resolution? Right now I am stuck with an unreliable machine and seem unable to get it fixed. Any help would be VERY appreciated.

 

Thank you,

François

 

FULL DUMP

 

Interval Since Last Panic Report:  8846 sec

Panics Since Last Report:          1

Anonymous UUID:                    46BBCA42-CAD2-4E5E-9720-C4AB2DEBAA74

 

Thu Jun  9 19:46:32 2011

panic(cpu 2 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fb36000 0x0a5480a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x5c41a358 : 0x21b510 (0x5d9514 0x5c41a38c 0x223978 0x0)

0x5c41a3a8 : 0x9cdc8f (0xbe323c 0xc53840 0xbf23cc 0x0)

0x5c41a448 : 0xae85d3 (0x9164404 0x96c3004 0x100 0x0)

0x5c41a498 : 0xadf5cc (0x96c3004 0x100 0x5c41a4c8 0x9bd76c)

0x5c41a4c8 : 0x16af965 (0x96c3004 0x100 0x438004ee 0x0)

0x5c41a608 : 0xb07250 (0x96c3004 0x93b3004 0x0 0x0)

0x5c41a648 : 0x9d6e23 (0x96c3004 0x93b3004 0x0 0x0)

0x5c41a6e8 : 0x9d3502 (0x0 0x9 0x0 0x0)

0x5c41a898 : 0x9d5536 (0x0 0x600d600d 0x702b 0x5c41a8c8)

0x5c41a968 : 0xc987bc (0xc1d00040 0xbfef0033 0xbfef0034 0x857c)

0x5c41a9d8 : 0xca802a (0xbe8da00 0x8514b00 0x5c41aa08 0x0)

0x5c41a9f8 : 0xcccc16 (0x8514b00 0xb 0x5c41aa18 0x224fc5)

0x5c41aa28 : 0xccd431 (0x984f000 0x0 0x5c41aa4c 0x0)

0x5c41aa58 : 0xcad66d (0x984f000 0x7cf51080 0x0 0x5d)

0x5c41aaa8 : 0xc6f6ee (0x46580000 0x0 0x0 0x3)

0x5c41ab18 : 0xc6ee6c (0x46580000 0x0 0x2 0x3)

0x5c41ab48 : 0xc6e254 (0x46580000 0x0 0x18 0x5029e8)

0x5c41ab78 : 0xc73676 (0x46580000 0x1 0x18 0xc75ce5)

0x5c41abb8 : 0x56abea (0x46580000 0x1 0x18 0x5c41abe0)

0x5c41ac38 : 0x56afa4 (0xcf0d70 0x46580000 0x97b6f80 0x2)

0x5c41ac88 : 0x56b88b (0x46580000 0xa 0x5c41acd0 0x0)

0x5c41ada8 : 0x285be0 (0x46580000 0xa 0x97b6f80 0x2)

0x5c41be58 : 0x21d8be (0x97b6f58 0x877b5a0 0x1fda28 0xfd47)

0x5c41be98 : 0x210a3e (0x97b6f00 0x0 0x975ec70 0xc000540)

0x5c41bef8 : 0x216ca1 (0x97b6f00 0x0 0x0 0x0)

0x5c41bf78 : 0x295168 (0x925b728 0x0 0x0 0x0)

0x5c41bfc8 : 0x2a149d (0x925b724 0x1 0x10 0x8c71e24)

      Kernel Extensions in backtrace (with dependencies):

         com.apple.GeForce(6.2.6)@0xc55000->0xd0afff

            dependency: com.apple.NVDAResman(6.2.6)@0x967000

            dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

            dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

         com.apple.nvidia.nv50hal(6.2.6)@0x1579000->0x198dfff

            dependency: com.apple.NVDAResman(6.2.6)@0x967000

         com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff

            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

            dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

            dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

 

BSD process name corresponding to current thread: WindowServer

 

Mac OS version:

10J869

 

Kernel version:

Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

 

System uptime in nanoseconds: 668789071497

unloaded kexts:

com.apple.driver.AppleUSBUHCI          4.1.5 (addr 0x141b000, size 0x65536) - last unloaded 138951876487

loaded kexts:

com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 23159326916

com.apple.filesystems.autofs          2.1.0

com.apple.driver.AGPM          100.12.19

com.apple.driver.AppleMikeyHIDDriver          1.2.0

com.apple.driver.AppleHDA          1.9.9f12

com.apple.driver.AppleUpstreamUserClient          3.5.4

com.apple.driver.AppleMCCSControl          1.0.17

com.apple.driver.AppleMikeyDriver          1.9.9f12

com.apple.driver.AudioAUUC          1.54

com.apple.driver.AppleIntelHDGraphics          6.2.6

com.apple.driver.AppleIntelHDGraphicsFB          6.2.6

com.apple.driver.SMCMotionSensor          3.0.0d4

com.apple.kext.AppleSMCLMU          1.5.0d3

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.1.6

com.apple.driver.AppleIntelNehalemProfile          76

com.apple.driver.ACPI_SMC_PlatformPlugin          4.5.0d5

com.apple.driver.AppleGraphicsControl          2.8.68

com.apple.GeForce          6.2.6

com.apple.driver.AppleLPC          1.4.12

com.apple.driver.AppleUSBTCButtons          200.3.2

com.apple.driver.AppleUSBTCKeyboard          200.3.2

com.apple.driver.AppleIRController          303.8

com.apple.driver.AppleUSBCardReader          2.5.8

com.apple.BootCache          31

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.iokit.SCSITaskUserClient          2.6.5

com.apple.iokit.IOAHCIBlockStorage          1.6.3

com.apple.driver.AppleUSBHub          4.1.7

com.apple.driver.AppleFWOHCI          4.7.1

com.apple.driver.AirPortBrcm43224          427.36.9

com.apple.iokit.AppleBCM5701Ethernet          2.3.9b6

com.apple.driver.AppleEFINVRAM          1.4.0

com.apple.driver.AppleSmartBatteryManager          160.0.0

com.apple.driver.AppleUSBEHCI          4.1.8

com.apple.driver.AppleAHCIPort          2.1.5

com.apple.driver.AppleACPIButtons          1.3.5

com.apple.driver.AppleRTC          1.3.1

com.apple.driver.AppleHPET          1.5

com.apple.driver.AppleSMBIOS          1.6

com.apple.driver.AppleACPIEC          1.3.5

com.apple.driver.AppleAPIC          1.4

com.apple.driver.AppleIntelCPUPowerManagementClient          105.13.0

com.apple.security.sandbox          1

com.apple.security.quarantine          0

com.apple.nke.applicationfirewall          2.1.11

com.apple.driver.AppleIntelCPUPowerManagement          105.13.0

com.apple.driver.DspFuncLib          1.9.9f12

com.apple.driver.AppleProfileReadCounterAction          76

com.apple.driver.AppleProfileTimestampAction          76

com.apple.driver.AppleProfileThreadInfoAction          76

com.apple.driver.AppleProfileRegisterStateAction          76

com.apple.driver.AppleProfileKEventAction          76

com.apple.driver.AppleProfileCallstackAction          76

com.apple.driver.AppleSMBusController          1.0.8d0

com.apple.iokit.IOFireWireIP          2.0.3

com.apple.iokit.IOSurface          74.2

com.apple.iokit.IOBluetoothSerialManager          2.4.0f1

com.apple.iokit.IOSerialFamily          10.0.3

com.apple.iokit.IOAudioFamily          1.8.0fc1

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          1.9.9f12

com.apple.iokit.IOHDAFamily          1.9.9f12

com.apple.iokit.AppleProfileFamily          76

com.apple.driver.AppleSMC          3.1.0d3

com.apple.driver.IOPlatformPluginFamily          4.5.0d5

com.apple.driver.AppleSMBusPCI          1.0.8d0

com.apple.nvidia.nv50hal          6.2.6

com.apple.NVDAResman          6.2.6

com.apple.iokit.IONDRVSupport          2.2

com.apple.iokit.IOGraphicsFamily          2.2

com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.0f1

com.apple.driver.AppleUSBBluetoothHCIController          2.4.0f1

com.apple.iokit.IOBluetoothFamily          2.4.0f1

com.apple.driver.AppleUSBMultitouch          206.6

com.apple.iokit.IOUSBHIDDriver          4.1.5

com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.5

com.apple.iokit.IOUSBMassStorageClass          2.6.5

com.apple.driver.AppleUSBMergeNub          4.1.8

com.apple.driver.AppleUSBComposite          3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.5

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.6

com.apple.iokit.IOCDStorageFamily          1.6

com.apple.driver.XsanFilter          402.1

com.apple.iokit.IOAHCISerialATAPI          1.2.5

com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.5

com.apple.iokit.IOUSBUserClient          4.1.5

com.apple.iokit.IOFireWireFamily          4.2.6

com.apple.iokit.IO80211Family          314.1.1

com.apple.iokit.IONetworkingFamily          1.10

com.apple.iokit.IOAHCIFamily          2.0.4

com.apple.driver.AppleEFIRuntime          1.4.0

com.apple.iokit.IOHIDFamily          1.6.5

com.apple.iokit.IOUSBFamily          4.1.8

com.apple.iokit.IOSMBusFamily          1.1

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          6

com.apple.driver.DiskImages          289

com.apple.iokit.IOStorageFamily          1.6.2

com.apple.driver.AppleACPIPlatform          1.3.5

com.apple.iokit.IOPCIFamily          2.6

com.apple.iokit.IOACPIFamily          1.3.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)

Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports

Serial ATA Device: ST9500420ASG, 465.76 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000

USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000

USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000

USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000

USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000

USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0xfa120000

MacBook Pro, Mac OS X (10.6.7)

Posted on Jun 12, 2011 10:04 AM

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Q: Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

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  • Helpful answers

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  • by apple242,

    apple242 apple242 Jan 16, 2012 3:49 PM in response to francois-vda
    Level 1 (0 points)
    Jan 16, 2012 3:49 PM in response to francois-vda

    An Applestrophe :

     

     

     

    | Prologue


    We have purchased Apple products for 20 years.

     

    And employed them in the creation of award winning programs, music, videos and films.

     

    Among our purchases is a mid-2010 Macbook Pro 2.66  i7

     

     

     

     

    | Count Down


    As everyone else here present, we noticed regular kernel panics NVRM errors,

    such that the laptop became unusable, save for superficial tasks.

     

    We telephoned Apple Care in the USA and they opened a case pertinent to Apple Bulletin TS4088.

     

    We were referred to Apple Care in Germany as we are presently working on a project there.

     

    Apple Germany referred us to Theile Computer in Heidelberg, Apple's authorized reseller

    and service center in the region.

     

     

     

     

     

    | Catastrophe 00


    During mid-January 2012 we took the laptop to Theile Computer, whose technicians promptly

    informed us that the mid-2010 Macbook Pro's are NOT eligible for any service bulletin repairs.

     

    Despite Apple Bulletin TS4088 having been released several months prior,

    Theile Computer's technicians hadn't the slightest idea that it even existed.

     

    After familiarizing them with TS4088, they confessed they hadn't a clue

    which diagnostic test to run.

     

     

     

     

     

    | Catastrophe 02


    The following day, we again telephoned Apple USA who assured us

    that they will take care of the problem.

     

    They issued a CS code so that Theile Computer could bill Apple for the repair.

    The following day, we again took the computer to Theile.

     

    This time, the technician assigned to the job wasn't even present.

     

    When inquiring when he would return we were provided a sarcastic:

    Sometime today ... or tomorrow.

     

    We filed a complaint with the store's manager.

     

     

     

     

     

    | Catastrophe 03


    The following day, we again telephoned Apple USA who again expressed their sincerest apologies,

    yet added insult to injury by insisting that the solution to the problem lies with us ...

     

    In other words, the general disregard and incompetence of Apple Germany and Theile Computer was our responsibility.

     

     

     

     

     

     

    | Catastrophe 04


    The following day, we again called Apple Germany and spoke with Thomas S.,

    the Customer Relations manager referred to us by Apple USA.

     

    Thomas S. also expressed Apple's sincere apologies and assured us

    that the problem would be taken care of.

     

    But, he said ... _WE_ WOULD HAVE TO PAY for the diagnostic tests and the repair.

     

    Thomas S. - Apple Germany Customer Relations:  "This is Germany and we do things differently".

     

    We asked Thomas S. to consult Apple Bulletin TS4088.

     

     

     

     

     

     

    | Catastrophe 05


    We again called Apple USA and informed them that Apple Germany

    asked us to pay for the diagnostic and the repair.

     

    Apple USA once again warmed our hearts with their sincerest apologies

    and assured us that the problem would be taken care of,

    but, insisted that ... we quote,

     

    Apple USA: "The solution lies with you"

     

     

     

    We smiled.

     

     

     

     

     

     

    | Epilogue

     

    We smiled at the magical bankruptcy of the "New and Improved Apple"

    and decided that the solution does indeed lie with us.

     

    Consequently, the entirety of Apple's magical comportment and treatment of its customers

    will be documented in a short film entitled: 

     

    APPLESTROPHE  [TM]

     

     

     

     

    -

     

    We will never again purchase an Apple product

     

    A company that doesn't comprehend that its customers are its greatest asset

     

    is an exquisitely magical failure.

     

    < Edited By Host >

  • by lpisati,

    lpisati lpisati Jan 17, 2012 12:33 AM in response to apple242
    Level 1 (6 points)
    Mac OS X
    Jan 17, 2012 12:33 AM in response to apple242

    Dear Apple242, is your MBP covered by Apple Care ?

  • by ollimuc,

    ollimuc ollimuc Jan 17, 2012 12:59 AM in response to apple242
    Level 1 (0 points)
    Jan 17, 2012 12:59 AM in response to apple242

    Dear Apple242,

     

    where can I purchase tickets for the premiere screening? Your story reminded me a lot of mine, which was even more bizarre: I had to go to the Apple store at least a dozen times, all the while the Apple Care hotline guy guaranteed me I'll get a new MBP if the next reapair won't fix the problem, then budging out again with all sorts of lame excuses; people who were assigned to my case disappearing; spending hours and hours on the phone with Apple Care Germany (which is actually Apple Care Ireland, they don't have people in Germany.). Them telling me over and over again it's MY FAULT (the "solution lies with you" rings quite true). This was before Apple officiall acknowledged the problem, but I could reproduce the error @ the Genius Bar. They wouldn't care. At one point, they even told me my MBP has water damage (after they repaired it 10 days earlier!) and wanted to charge me. "Either you pay, or we check your MBP out again unrepaired and you can wait for another appointment". I stormed into the Apple store, and - magically - after two hours, they a) figured my MBP does NOT have any water damage, and b) couldn't figure out who called me. All the tech guys denied phoning me ... After I had my second new logic board, touchpad and keyboard would stop functioning every once in a while. They had me first a) take out my SSD and then go up to the Genius bar again, when they figured I installed my own memory banks, so they had me b) exchange those and go up to the Genius bar again, when they figured I installed software on my Harddrive, so they c) formatted it with a fresh set up of OS X and would finally acknowledge they screwed up so exchanged the logic board for the third time. Lucky for me - ALL the problems went away. And the MBP ran as smooth as ever. But - oh boy - the many hours and discussions it took me to get there ...

  • by reavra,

    reavra reavra Jan 17, 2012 9:58 AM in response to ollimuc
    Level 1 (0 points)
    Jan 17, 2012 9:58 AM in response to ollimuc

    The interesting thing is there isn't actually an official genius bar in Ireland. They've outsourced to another crowd. AppleCare couldn't actually give me the address to get there when I called lol.

     

    One of the biggest disgraces is that they charge 350e for AppleCare in Ireland. They charge 350$ in the US. When you register with it online they ask you to select a country!!

  • by daveha,

    daveha daveha Jan 25, 2012 9:00 AM in response to francois-vda
    Level 1 (0 points)
    Jan 25, 2012 9:00 AM in response to francois-vda

    Having same kernel panic shut down on MBP 17

     

    Shuts down on start up .... nothing works, inc start up from Mac OS X Install disc, crashes from safe mode install, freezes on start from start up manager

     

    Have no Apple Store here in UAE, dreading going to third party.

     

    Under warranty, but bought as a present so no receipt

     

    HELP

  • by allank,

    allank allank Jan 26, 2012 3:40 PM in response to francois-vda
    Level 1 (4 points)
    Jan 26, 2012 3:40 PM in response to francois-vda

    I am adding my voice to the crowd.  I have exactly the same mid-2010 15" i7 MBP with the nVidia 330.  My first panic was several weeks ago, then about two weeks ago, and now every few minutes.  I have reviewed all 25 pages of posts and tried every option, short of replacing the LB.  I downloaded and installed the fix described in TS4088, to no avail.  The only thing that stops the crashes is setting gfxCard Status to integrated, and disconnecting my external monitor.

     

    Another quirk that I have experienced and that has not been mentioned, is that my mighty mouse / bluetooth sometimes becomes very flaky (I still use a mouse - preferred over the trackpad).

     

    As an electronics engineer with over 40 years of experience in both hardware and software, my conclusion supports the general feeling that the hardware is to blame.  Software doesn't overheat or deteriorate (especially since many have said that reinstalling Lion didn't help).  When hardware starts to fail, it does so in stages, and the rate of glitches will increase over time.

     

    Further evidence of hardware problems:  I have had Lion on this computer for months (and have updated to 10.7.2) with no panics - they just started happening recently.  After the first panic, my hard drive started to show signs of failing, so I replaced it with a 7200RPM drive, reinstalled Lion from scratch, and restored my system via Time Machine.  Everything worked fine for weeks before the panic showed up again.  The third one was a couple of days ago, and now it happens as soon as I enable dynamic graphics switching.

     

    I have a Genius appointment tomorrow morning.

  • by neldyn,

    neldyn neldyn Jan 27, 2012 7:08 AM in response to francois-vda
    Level 1 (0 points)
    Jan 27, 2012 7:08 AM in response to francois-vda

    Just wanted to post an update. As some of you might remember, I took my MBP to the Apple Store at the end of October 2011. They exchanged the logicboard. Since then, it has been working perfectly. No panics. No crashes. It seems, at least in my case, like it most definitely was a hardware problem with the logicboard. So, good luck to you all!!!

  • by allank,

    allank allank Jan 27, 2012 2:41 PM in response to ollimuc
    Level 1 (4 points)
    Jan 27, 2012 2:41 PM in response to ollimuc

    Just back from the Genius Bar - George told me that while they acknowledge the problem, they can't do anything unless they can replicate it.  So I sat in the store for 90 minutes, working on the computer, trying everything, and, you guessed, it didn't crash once.  So I got George to agree that if I bring it in "crashed" that will satisfy them.  In the meantime, he ran some store-only diagnostics, reset the SMC and PRAM, and stressed the video with an app that creates thousands of windows.  No crash.  We attached an external monitor, no crash.

     

    So I took it home, and set it up with my Cinema display and will wait for a crash.  Fortunately the Apple Store is only 4 miles from my house, so it won't be hard to take it in if and when it crashes again.

  • by walnut_iguana,

    walnut_iguana walnut_iguana Jan 28, 2012 5:04 AM in response to francois-vda
    Level 1 (0 points)
    Jan 28, 2012 5:04 AM in response to francois-vda

    Almost at the end of the saga...

     

    After the video firmware update in late October my MBP did not start crashing again until late Decemebr, then got worse till it was crashing 4 times a day in late January.

     

    Called apple care (had already reported issue - so case was on file) managed to convince then that it was a hardware fault that required attention.

     

    Booked an appointment with a "Genius" at my local Apple shop with full details of case (after making a previous appointment to ensure that the part was available and I gould have it swapped out overnight - did not want to leave lapotop for any longer than i needed to).

     

    Showed up today and the Genius begun to go through hardware checks: "You and I both now what the problem is, but I have to go through the process".

     

    Upshot was yes we agree to upgrade logic board. It was done within an hour and back up and running (only glitch was the new logic board had a 2.66 and not the original 2.88 processor - will get that sorted next week).

     

    So the secret is to log the call with apple care and be persistant - not aggressive or demanding - bit of Dale Carnegie never hurt anyone.

     

    Stick with it guys and big thanks to Matt and Joel at Chermside Apple store.

  • by allank,

    allank allank Jan 31, 2012 6:28 PM in response to francois-vda
    Level 1 (4 points)
    Jan 31, 2012 6:28 PM in response to francois-vda

    Well, I never thought I'd be happy to see my MBP crash, but it did!  I took it to the Genius Bar in the crashed state, and this satisfied them.  They agreed to replace the logic board.  2 days later I have it back and it's working fine.  So far no crashes.

     

    One little glitch - when I picked it up they wanted to charge me $487.50 for the logic bard and $39 for the labor.  It took a request for the manager to get that straightened out.  No charge.  I am happy.

  • by awarrumbunglewest,

    awarrumbunglewest awarrumbunglewest Feb 10, 2012 2:19 PM in response to wibrandy
    Level 1 (6 points)
    Mac OS X
    Feb 10, 2012 2:19 PM in response to wibrandy

    wibrandy, is there a way around this? - I use an external display and woul like to force it to stay on intergrated until apple fixes this.

  • by awarrumbunglewest,

    awarrumbunglewest awarrumbunglewest Feb 10, 2012 2:22 PM in response to walnut_iguana
    Level 1 (6 points)
    Mac OS X
    Feb 10, 2012 2:22 PM in response to walnut_iguana

    walnut - please keep us updated, i've read that a replaced logic board doesn't help?????

  • by allank,

    allank allank Feb 10, 2012 2:33 PM in response to awarrumbunglewest
    Level 1 (4 points)
    Feb 10, 2012 2:33 PM in response to awarrumbunglewest

    awarrumbunglewest, based on my reading of this forum and my own experience, I don't think there is a software fix to this problem  It definitely appears to be a hardware issue, and the only solution seems to be a logic board replacement.  So waiting for Apple to fix it may not be not a solution - Apple has essentially fixed it, it's called later models of the MBP...  :-)

    By the way, mine has been working flawlessly since the logic board replacement.  I use an external Cinema display all the time.

    Cheers,

  • by jbphotographics,

    jbphotographics jbphotographics Feb 10, 2012 5:39 PM in response to allank
    Level 1 (0 points)
    Feb 10, 2012 5:39 PM in response to allank

    allank, I agree with you, and with awarrumbunglewest in that it is a hardware issue. I suppose I was lucky enough, and persistent enough to have gone through it the way I did. I was out of warantee, but with a thoughtful letter (email) and a couple of trips to the genius bar, I ended up with a 2011 equivelent as a replacement.

     

    I was lucky enough to be able to reproduce the crash in store, before leaving with the 2010 after the logic board has been replaced.

     

    The genius basically said "we could keep replacing the logic board, and chasing the problem, but it seem to make more sense to just swap it out and get you back to work" He was also noticeably bothered, as I had been on him a little bit about it and my frustrations were quite visible. I tried to remain polite, though was fairly demanding during the process.

     

    I think the key to getting the answer you want is not making them feel like they are the problem (though from this thread it's hard not to think they are at least a little "involved" and part of the bigger problem.)

     

    In completion, first choice should be to get the machine replaced (IMHO the only "real" way to not have the problem), the second would be to keep going back and requiring they fix it until it's fixed truly.

     

    JB

  • by SonicV,

    SonicV SonicV Feb 11, 2012 3:58 PM in response to francois-vda
    Level 1 (0 points)
    Feb 11, 2012 3:58 PM in response to francois-vda

    Hi,

    here is what I did and (for now) it seems to be working, but I am not sure 100%, anyway here is the method:

     

    - Premise -

    Last october Apple released a patch for both Lion and Snow Leopard to fix NVRAM Kernel Panic, here are the links to download it again from apple support site:

     

    For Lion users: http://support.apple.com/kb/DL1469

     

    For Snow Leopard users: http://support.apple.com/kb/DL1475

     

    - "Fix" -

    So my method to fix the NVRAM kernel panic problem is to REINSTALL THAT PATCH EVERYTIME THERE IS A NEW OS X UPDATE and this seems to make my Mac Book Pro 15" mid-2010 working fine, so probably the problem is related to the standard OS X driver, but again I am not sure 100%.

     

    Please Note: If you want Apple to exchange your laptop or your laptop's board then don't try this method 'cause Apple's support will need first to replicate the problem on your laptop and this "fix" may make them unable to reproduce it!

     

    Hope this will help, cheers!

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