14 Replies Latest reply: Feb 9, 2012 12:42 AM by Shaz Leanne
yuliannovgorod Level 1 Level 1 (0 points)

Sound does not work in the iPad Help me please

iPad 2
  • King_Penguin Level 10 Level 10 (114,985 points)

    Have you got notifications muted ? Only notifications (including games) get muted, so the iPod and Videos apps, and headphones, still get sound. Depending on what you've got Settings > General > Use Side Switch To set to (mute or rotation lock), then you can mute notifications by the switch on the right hand side of the iPad, or via the taskbar : double-click the home button; slide from the left; and its the icon; press home again to exit the taskbar. The function that isn't on the side switch is set via the taskbar instead : http://support.apple.com/kb/HT4085

  • JimHdk Level 7 Level 7 (28,295 points)

    Some details of exactly what problem you are having might help.


    Is the volume turned up?


    Is the "silent" switch on?


    Are earphones plugged in?

  • Philly_Phan Level 6 Level 6 (12,980 points)

    If the Penguin's solution doesn't work, try a System Reset:  It's easy, quick and harmless:


    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.


    A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.



  • yuliannovgorod Level 1 Level 1 (0 points)

    At conversation in Skype the interlocutor does not hear me. Also in other appendices the microphone does not work. I have made all as here recommended but the situation has not changed.

    With headphones as the microphone does not work. A few sound appears if to speak close with a microphone (in the top part iPad2).

  • Midnight_Voice Level 1 Level 1 (10 points)

    On the original iPad (and so maybe on the iPad 2 as well) there seems to be a problem with the operation of the Mute/Rotation Lock switch. Originally just Rotation Lock (and described as such on the flyer that comes with the iPad) Apple unilaterally changed this to a Mute switch in iOS 4.2, and put Rotation Lock on a gesture instead.


    But this was not the gesture that I wanted to make to Apple for this beyond stupid alteration; and it seems a lot of people agreed, so Apple added an entry in Settings on the next iOs update so you could choose if the button was to be Mute or Rotation Lock.


    However, there's a bug somewhere, so you can get an iPad into the state where speaker sound only emerges for iPod and YouTube, and not for anything else, though you do get sound on headphones.


    The fix is to go into Settings, find the Mute/Rotation Lock setting, and toggle it (even if it's currently on Rotation Lock) and then set/leave it on Rotation Lock again. It's been suggested you need to turn the sound up a bit during this, so it gets the right idea, but I didn't have to.


    After this, you should get sound again.


    It's instructive that Mute doesn't mute headphones, and that altering the volume doesn't unMute, as it does with most AV gear, and that Mute doesn't apply on iPod and YouTube.


    It seems that if, pressing the button for Rotation Lock and finding it means 'Mute', that when you go into Settings and toggle it to Rotation Lock, its Mute capability stays on and can't be turned off, and you have to go back to Settings and ensure you have sound again before leaving the switch toggled how you want it.


    I think Apple need to look at this before the next iOS release

  • King_Penguin Level 10 Level 10 (114,985 points)

    It was never a full mute, it was 'notification mute', so that you could listen to music or watch videos without getting email notification sounds etc - full mute was/is done by pressing and holding the down volume switch. It also wasn't a 'gesture' to set it, it was controlled via the left-hand end of the taskbar, and the function that the side switch now doesn't control is set there instead.

  • Midnight_Voice Level 1 Level 1 (10 points)

    Thanks, KP; I followed the link you provided, and now at least I understand what Apple intended.


    Why Apple intended that, though, given the utter user confusion it engenders, will probably always be beyond me.


    The 'mute by reducing volume to zero' is described in the iPad manual in the iBooks store, as is the 'Rotation Lock'; but that precedes iOS 4.2, where the button was made to be 'Mute', and iOS 4.3 where it was given its dual function.


    But given that this new feature is, as you say, only a 'Notification Mute', there are more than a few developers being thwarted by this, as it effectively functions as a full Mute in their products.


    These include Rovio (Angry Birds), Vito Technology (Starwalk), Touch Press (The Elements) and Moonbot (The Fantastic Flying Books of Mr Morris Lessmore). i.e most of the poster children for the iPad, what it can do, and its ease of use.


    If this is how the function is supposed to work, then it's not just beyond stupid, it's double beyond stupid, even without the way it is somehow getting set on when the user doesn't know this, or want this, as the many, many, threads about this issue in this and other iPad-related forums is showing.


    OK, rant over :-)

  • maria175 Level 1 Level 1 (0 points)

    I have the same problem with sound. It plays only with headphones. Nothing helped. I suppose it is a great issue that apple has to solve with the next iOS. We must notify this to apple as soon as possible.

  • Midnight_Voice Level 1 Level 1 (10 points)

    Maria, did you try:-


    The fix is to go into Settings, find the Mute/Rotation Lock setting, and toggle it (even if it's currently on Rotation Lock) and then set/leave it on Rotation Lock again. It's been suggested you need to turn the sound up a bit during this, so it gets the right idea, but I didn't have to.


    If so, what happened?

  • maria175 Level 1 Level 1 (0 points)

    Thank you for your reply. Unfortunately nothing happens. I tried out all the recommendations from the forum and I had no luck. I have nothing to do. I suppose that apple have to solve this "bug".

  • Sobeclubber Level 1 Level 1 (0 points)

    I have the same problem.  No audio coming through the speaker, except the notifications.  When I press the volume up or down on the right hand side of the iPad, a grated out square appears in the center of the screen with the word "ringer" on it.  The volume control has no effect on this. 


    I have tried switching the lock button function from mute to lock several times, and that doesn't solve the problem.  I read in this forum that the mute function is only supposed t mute notifications and not sound coming from the iPod or any other app.  The situation appears the exact opposite if this.  The only thing that does produce audio is going to Settings/General/Sounds and moving the audio slider left or right.  By doing this I can hear the Marimba ringtone, as well as any other ringtone I select.  I have also tried hard resetting the iPad, and when I do I can heart he unlock click as well as the click noise when entering my password to unlock the iPad.  Once in, the volume control on the right side of the iPad seems to work as displayed by the greyed out volume box in the center of the screen.  The audio ceases to work after a short while.


    Audio works fine using the headphones.  I remember having a similar situation with my iPhone a couple Of years ago where no audio, including phone call audio would play on any speaker, wether it be the call ear speaker or the audio speaker.  The problem then was that lint, or dirt particles were collected on the headphone jack of the iPhone and the dirt, lint making the phone believe there was a headphone connected at all times, when there wasn't one.  Cleaning the contacts solved my problem then, but that doesn't appear to be the problem with my iPad.  it appears that it is either a software issue (as demonstrated by the short period of time where the audio seems to work after a hard reset), or perhaps a hardware issue with the sound card, driver or even the speaker itself.


    Any other ideas? Or suggestions? (other than hard reset  Has anyone contacted apple about this?

  • Sobeclubber Level 1 Level 1 (0 points)

    I appear to have fixed my audio issue.  I noticed that when I went to the iPod app the volume slider was replaced by a "Dock Connector", meaning the app believes it is connected to a dock... I looked at the dock connector under a bright light and noticed what appears to be glue (perhaps put in there by apple) or dirt was making contact with some of the metal contractors.  I cleaned it off with a non-metal thin item, such as a thin piece of wood, and the problem is now solved...hopefully that was it.

  • Shaz Leanne Level 1 Level 1 (0 points)

    Aaaahh, Thank You!