Just got my first Iphone and love it. I cannot, however, use the headphones. I've plugged in two pairs (the ones that came with the iphone and another pair) and sound continues to come out of the speaker, not the headphones. I tried using the side button to turn the volume up and down..didn't help. I haven't tried them with a phone call, just youtube and netflix.
Am I doing something wrong or do I need to call apple?