10 Replies Latest reply: Jul 6, 2011 2:44 AM by BladeFURY
BladeFURY Level 1 (35 points)

hi everyone,

 

Recently, i've been to the apple store in perth several times to exchange 2 ipod touches, both for hardware and/or software issues (my original brand new ipod touch from myer had faulty volume and home buttons while my second one had really poor touch screen sensitivity and minor light leaks along the sides). at both times, the geniuses confirmed my issues straight away and went to get me a replacement. when i asked each one "is this a brand new one?", the first one said "yeah", but the second one said "it SHOULD be a brand new one". im not sure whether they were indeed 'brand new'. my original brand new (i am assuming) from myers had glue along the metal edge (though how many brand new ipod touches have glue along parts of the edges of the screen?) while the second one's screen hasn't been glued down properly, leaving the top left corner of the glass screen slightly raised. the current replacement i have now seems to be flawless except for the slightly loose power button. so i was wondering whether or not both these replacements were brand new? if they were really brand new, shouldn't both be practically flawless, and definitely shouldn't have such major issues such as a poorly sensitive touch screen? ( btw, the genius confirmed it was (quote): "a really unresponsive screen and should not have been passed as a replacement") also, would it really be that easy to get 2 'brand new' ipod touches from the apple store in perth? (both also had 1 - 3 minor but noticeable scratches when they were opened from brown cardboard boxes.) any suggestions appreciated!

  • BladeFURY Level 1 (35 points)

    anyone?

  • varjak paw Level 10 (169,827 points)

    I'm having a difficult time figuring out exactly what you are asking, but if I understand correctly, no, warranty replacements are refurbished units, not new stock. Refurbished units are supposed to go through a pretty rigorous process before they are sent out as replacments, but I'm sure that from time to time a less-than-perfect unit slips through.

     

    If the only problem your current unit has as a slighly loose home button that doesn't affect operation, you probably should live with it, though if it's a real annoyance you can try for yet another replacement.

     

    Regards.

  • BladeFURY Level 1 (35 points)

    thanks for ur reply dave. yeah, i agree... gonna keep my current ipod touch as it is better in every way than my other two.... just gonna live with the loose home button... thanks again!

  • BladeFURY Level 1 (35 points)

    anyone have other suggestions/opinions? i really want to know for sure, as i was told they were new, but not 100% sure. thanks!

  • varjak paw Level 10 (169,827 points)

    "both also had 1 - 3 minor but noticeable scratches when they were opened from brown cardboard boxes.)"

     

    They were refurbished; guaranteed. New stock does not ship in plain brown boxes. 

  • BladeFURY Level 1 (35 points)

    so BOTH geniuses lied to me! seriously!!! how could they???

  • BladeFURY Level 1 (35 points)

    apparently, though, replacement stocks from the apple store are new replacements. is this true?

  • lllaass Level 10 (176,079 points)

    All I could find is that:

    3. Will the data on my iPod be preserved?

    No. You will receive a replacement iPod that will not contain any of your data, songs, or after-market personalizations. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data.

     

    From:

    http://www.apple.com/support/ipod/service/faq/#warranty7

     

    We are not Apple spokesmans here. Only Aplpe can answer your question.

  • varjak paw Level 10 (169,827 points)

    I don't know what you mean by "new replacements". As I said above, it almost all cases, whether going through an Apple Store or by sending in the unit to Apple, an iPod (or any other iOS device) given to a user in replacement for a defective or damaged unit will be a refurbished unit. I can't say that an Apple Store would never pull a new unit off the shelf as a replacement, but it is not common.

     

    Regards.

  • BladeFURY Level 1 (35 points)

    Thanks guys!