avidgirl
Level 1 (1 points)

Q: iTunes has stopped working

I have the most recent vers. of iTunes (10.3.1) and it was working fine yeterday. Today, I went to re-start downloading some video lectures from iTunes U and iTunes crashed. Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. ie: Deleting Temp files, Rebuilding the library, opening a new library, creating a new user....nothing worked. So, I uninstalled iTunes, QT, Bonjour, etc, did a registry clean, re-booted and re-installed everything, ran the Apple Software Update. And nothing, I still can't open iTunes. Any other suggestions??? I am running Windows Vista 32-bit.

Posted on Jun 13, 2011 4:57 PM

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avidgirl

Q: iTunes has stopped working

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  • by b noir,

    b noir b noir Jun 13, 2011 5:06 PM in response to avidgirl
    Level 9 (72,129 points)
    Jun 13, 2011 5:06 PM in response to avidgirl
    Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program.

     

    Your Vista will have been recording some information about those ones.

     

    Go into your Problem Reports and Solutions Control Panel, click on the Problem History, and look for iTunes problem reports that occur at the same time as those error messages. Open the iTunes problem reports and have a look through them. Do they all say pretty much the same thing? If so, paste the contents of a typical problem report into a reply here so we can have a look.

  • by avidgirl,

    avidgirl avidgirl Jun 13, 2011 5:13 PM in response to b noir
    Level 1 (1 points)
    Jun 13, 2011 5:13 PM in response to b noir

    Hi,

     

    Thanks for responding so quickly!! Am at my wits end!! Ok, I looked in the Problem History, as you suggeted. It kind of looks all the same. Here is the last Problem Report: I hope it makes sense to you- it doesn't to me!!!!

     

    Thanks again!!

     

    Problem signature

    Problem Event Name:    APPCRASH

    Application Name:    iTunes.exe

    Application Version:    10.3.1.55

    Application Timestamp:    4deec351

    Fault Module Name:    QuickTime.qts

    Fault Module Version:    7.69.80.9

    Fault Module Timestamp:    4cf4536a

    Exception Code:    c0000005

    Exception Offset:    0001ae24

    OS Version:    6.0.6002.2.2.0.768.3

    Locale ID:    4105

    Additional Information 1:    d02c

    Additional Information 2:    0336705d5ffeafd897de2f632067cbbb

    Additional Information 3:    022c

    Additional Information 4:    275b19c08bb6bc05892bc195f5adb617

  • by b noir,

    b noir b noir Jun 13, 2011 5:34 PM in response to avidgirl
    Level 9 (72,129 points)
    Jun 13, 2011 5:34 PM in response to avidgirl

    Just in the right place at the right time.

     

    Fault Module Name:    QuickTime.qts

    Fault Module Version:    7.69.80.9

     

    Could you check something further for me please? Is your QuickTime Player also currently failing to launch?

  • by avidgirl,

    avidgirl avidgirl Jun 13, 2011 7:12 PM in response to b noir
    Level 1 (1 points)
    Jun 13, 2011 7:12 PM in response to b noir

    Hi!

    QuickTime opened fine. But I uninstalled it and reinstalled it again anyway. In-between I ran a registry cleaner and rebooted.

     

    Thanks again for your help! It's greatly appreciated.

  • by b noir,

    b noir b noir Jun 13, 2011 8:16 PM in response to avidgirl
    Level 9 (72,129 points)
    Jun 13, 2011 8:16 PM in response to avidgirl

    Thanks again.

     

    QuickTime module in the iTunes problem report, but QuickTime Player launches fine.

     

    Doublechecking something from earlier:

     

    creating a new user

     

    iTunes didn't launch either in that new user account? Or was it that it did launch in the new user account, but the user-specific troubleshooting in the usual user account didn't get it launching again in the usual user account?

  • by avidgirl,

    avidgirl avidgirl Jun 14, 2011 7:28 AM in response to b noir
    Level 1 (1 points)
    Jun 14, 2011 7:28 AM in response to b noir

    AHHH! Figured it out!! When my problems started I was downloading some lectures from iTunes U. So this AM, I thought maybe some of those files had become corrupt. So, I did a search in my iTunes library .tmp files and I deleted them all. Now, iTunes works again!! Yaaa!! Am a very happy girl!!

     

    Thanks so much, b noir, for taking the time to help me- I really appreciate it very much!!

  • by b noir,

    b noir b noir Jun 14, 2011 10:36 AM in response to avidgirl
    Level 9 (72,129 points)
    Jun 14, 2011 10:36 AM in response to avidgirl

    Excellent news. Glad you got things working again, and many thanks for reporting back with your resolution.

  • by Bryan_L_,

    Bryan_L_ Bryan_L_ Jun 14, 2011 12:46 PM in response to b noir
    Level 1 (0 points)
    Jun 14, 2011 12:46 PM in response to b noir

    Ok im having the exact problem and i don't know what to do,my problem history of iTunes registered this

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          iTunes.exe

    Application Version:          10.3.1.55

    Application Timestamp:          4deec351

    Fault Module Name:          MediaToolbox.dll

    Fault Module Version:          1.0.694.7

    Fault Module Timestamp:          4ddeb575

    Exception Code:          c0000005

    Exception Offset:          00250000

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          1033

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • by b noir,

    b noir b noir Jun 14, 2011 2:47 PM in response to Bryan_L_
    Level 9 (72,129 points)
    Jun 14, 2011 2:47 PM in response to Bryan_L_

    Fault Module Name:          MediaToolbox.dll

    Fault Module Version:          1.0.694.7

     

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more.  Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh...

  • by Bryan_L_,

    Bryan_L_ Bryan_L_ Jun 14, 2011 3:41 PM in response to b noir
    Level 1 (0 points)
    Jun 14, 2011 3:41 PM in response to b noir

    OMG!!! Thanks a lot it worked for me,im hope that doesn't crash again,Thank u B noir!

  • by b noir,

    b noir b noir Jun 14, 2011 4:40 PM in response to Bryan_L_
    Level 9 (72,129 points)
    Jun 14, 2011 4:40 PM in response to Bryan_L_

    You're welcome, Bryan. Glad you're up and running again.

  • by caleb22,

    caleb22 caleb22 Jun 14, 2011 6:24 PM in response to avidgirl
    Level 1 (0 points)
    Jun 14, 2011 6:24 PM in response to avidgirl

    b noir,

    I'm having the same issue as Avidgirl but my Quicktime will not open.  Anytime I click Movies, TV Shows, Podcasts, Books, or Apps, I get "iTunes has stopped working."  Here is my report.

     

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: iTunes.exe

    Application Version: 10.3.1.55

    Application Timestamp: 4deec351

    Fault Module Name: QuickTime.qts

    Fault Module Version: 7.69.80.9

    Fault Module Timestamp: 4cf4536a

    Exception Code: c0000005

    Exception Offset: 0001ae24

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 1033

    Additional Information 1: 8957

    Additional Information 2: d091a57561380a7f325da14451c55528

    Additional Information 3: 6529

    Additional Information 4: 10eb8b4e47f9a38f8859d4dbb34df535

    I have tried uninstall and many other things.  Any suggestions?  Thanks so much!!

  • by b noir,

    b noir b noir Jun 14, 2011 6:26 PM in response to caleb22
    Level 9 (72,129 points)
    Jun 14, 2011 6:26 PM in response to caleb22

    Fault Module Name: QuickTime.qts

    Fault Module Version: 7.69.80.9

     

    What error message are you getting when you launch your QuickTime Player, caleb?

  • by caleb22,

    caleb22 caleb22 Jun 14, 2011 6:28 PM in response to b noir
    Level 1 (0 points)
    Jun 14, 2011 6:28 PM in response to b noir

    Thanks for the reply!!

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          QuickTimePlayer.exe

    Application Version:          7.69.80.9

    Application Timestamp:          4cf444ff

    Fault Module Name:          QuickTimePlayer.dll

    Fault Module Version:          7.69.80.9

    Fault Module Timestamp:          4cf444e1

    Exception Offset:          00005b6d

    Exception Code:          c0000409

    Exception Data:          00000000

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          1033

    Additional Information 1:          689d

    Additional Information 2:          03f81ce384c8b3daf33b9bed918ab9c8

    Additional Information 3:          d1f5

    Additional Information 4:          5da605d966d36bd76d60aec8cd908ab6

     

     

    Extra information about the problem

    Bucket ID:          1531181277

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