avidgirl
Level 1 (1 points)

Q: iTunes has stopped working

I have the most recent vers. of iTunes (10.3.1) and it was working fine yeterday. Today, I went to re-start downloading some video lectures from iTunes U and iTunes crashed. Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. ie: Deleting Temp files, Rebuilding the library, opening a new library, creating a new user....nothing worked. So, I uninstalled iTunes, QT, Bonjour, etc, did a registry clean, re-booted and re-installed everything, ran the Apple Software Update. And nothing, I still can't open iTunes. Any other suggestions??? I am running Windows Vista 32-bit.

Posted on Jun 13, 2011 4:57 PM

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avidgirl

Q: iTunes has stopped working

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  • by AJax1441,

    AJax1441 AJax1441 Sep 23, 2013 9:48 AM in response to avidgirl
    Level 1 (0 points)
    Sep 23, 2013 9:48 AM in response to avidgirl

    This should work:

    - Make sure iTunes is closed

    - Open Control Panel

    - Click uninstall a program

    - Click once on iTunes

    - Click on 'Repair' at the top

    - Wait for It to do its thing...

    - Fixed (hopefully)

  • by BrendanGoosen,

    BrendanGoosen BrendanGoosen Oct 6, 2013 2:53 PM in response to joe-39
    Level 1 (0 points)
    Oct 6, 2013 2:53 PM in response to joe-39

    Joe -39, Works!

  • by radiophonic_uk,

    radiophonic_uk radiophonic_uk Oct 10, 2013 1:58 PM in response to AJax1441
    Level 1 (0 points)
    Oct 10, 2013 1:58 PM in response to AJax1441

    Ok.

    3 days ago, for no apparent reason my itunes stopped working.

    This only happens after it has "synced" with the itunes store and prepares to upload remaining songs.

     

    NOTHING has changed since then other than downloading latest itunes (11.1...whatever) which i was recommended to do after it stopped working.

     

    I am using windows 7

    Latest itunes version (for windows)

     

    I have thousand of songs in icloud, which were uploading fine until 3 days ago.

     

    Windows message reads something like: Itunes has stopped working properly, windows will now close the programme blah blah balh.

     

    Bit annoyed.  Tried copying the dll file from QT that somebody mentioned earlier. Also tried "repairing" programme and re-downloading update.

     

    Not working still!!!! HELP PLEASE!!!

  • by dtaschler,

    dtaschler dtaschler Oct 31, 2013 5:53 AM in response to joe-39
    Level 1 (0 points)
    Oct 31, 2013 5:53 AM in response to joe-39

    This solution worked for me!!!  Thanks a million!  Everyone, please give this a try.  It is a simple procedure, and worth the try!!!

     

    joe-39

    Currently Being Moderated
     

    Re: iTunes has stopped working

    Sep 22, 2013 3:58 PM (in response to WizardEyes)

     

    Hi Wizard,

     

    This will work for you. Upgrade to the lastest version of itunes 11.1. Restart your pc. Then copy file QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support

     

    To: C:\program files(X86)\itunes folder

     

    Please copy the file do not move it.

     

    This will work for most of the problems on here.

  • by turingtest2,

    turingtest2 turingtest2 Oct 4, 2014 5:18 AM in response to avidgirl
    Level 10 (88,318 points)
    Apple TV
    Oct 4, 2014 5:18 AM in response to avidgirl

    For the latest advice on installation problems see Troubleshooting issues with iTunes for Windows updates.

     

    tt2

  • by rushabh02,

    rushabh02 rushabh02 Oct 13, 2016 9:51 PM in response to b noir
    Level 1 (8 points)
    iPad
    Oct 13, 2016 9:51 PM in response to b noir

    i am getting the same problem what should i do. please help

     

      Problem Event Name:APPCRASH
      Application Name:iTunes.exe
      Application Version:12.5.1.21
      Application Timestamp:57d32c5c
      Fault Module Name:CoreAudioToolbox.dll
      Fault Module Version:7.10.7.0
      Fault Module Timestamp:5786064b
      Exception Code:c000001d
      Exception Offset:00006c3a
      OS Version:6.1.7600.2.0.0.256.1
      Locale ID:16393
      Additional Information 1:0a9e
      Additional Information 2:0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:0a9e
      Additional Information 4:0a9e372d3b4ad19135b953a78882e789

  • by turingtest2,

    turingtest2 turingtest2 Oct 14, 2016 2:29 AM in response to rushabh02
    Level 10 (88,318 points)
    Apple TV
    Oct 14, 2016 2:29 AM in response to rushabh02

    Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

    • C:\Program Files\Common Files\Apple\Apple Application Support or
    • C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    where the name of the Program Files folder may vary by region.

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

     

     

    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

     

     

    tt2

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