avidgirl
Level 1 (1 points)

Q: iTunes has stopped working

I have the most recent vers. of iTunes (10.3.1) and it was working fine yeterday. Today, I went to re-start downloading some video lectures from iTunes U and iTunes crashed. Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. ie: Deleting Temp files, Rebuilding the library, opening a new library, creating a new user....nothing worked. So, I uninstalled iTunes, QT, Bonjour, etc, did a registry clean, re-booted and re-installed everything, ran the Apple Software Update. And nothing, I still can't open iTunes. Any other suggestions??? I am running Windows Vista 32-bit.

Posted on Jun 13, 2011 4:57 PM

Close
avidgirl

Q: iTunes has stopped working

  • All replies
  • Helpful answers

first Previous Page 4 of 9 last Next

  • by bbqdewd,

    bbqdewd bbqdewd Aug 25, 2011 5:53 AM in response to J6S
    Level 1 (0 points)
    Aug 25, 2011 5:53 AM in response to J6S

    How did you re-install 10.3.1.55?  Did you have to un-install 10.4?  Did you lose anything?

  • by WizardEyes,

    WizardEyes WizardEyes Aug 30, 2011 6:42 PM in response to bbqdewd
    Level 1 (0 points)
    Aug 30, 2011 6:42 PM in response to bbqdewd

    i uninstalled 10.4 reinstalled 10.3 and no help then i tried the 10.5 beta and still no help. blah! reinstalled 10.4 again now itunes runs but i only get the error when i open itunes store..... this ***** i hope it get fixed in an update soon :-(

  • by THEMATRIXPL,

    THEMATRIXPL THEMATRIXPL Sep 28, 2011 1:37 PM in response to avidgirl
    Level 1 (0 points)
    Sep 28, 2011 1:37 PM in response to avidgirl

    HELP me pls!

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          iTunes.exe

    Application Version:          10.1.1.4

    Application Timestamp:          4d06bba9

    Fault Module Name:          StackHash_fd00

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          00000000

    Exception Offset:          09007560

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          1045

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • by malloree,

    malloree malloree Oct 1, 2011 4:52 PM in response to avidgirl
    Level 1 (0 points)
    Oct 1, 2011 4:52 PM in response to avidgirl

    I am having the same problem as above. When I try to open Itunes it says it has stopped working and closed. Here is a report

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          iTunes.exe

    Application Version:          10.4.1.10

    Application Timestamp:          4e4e1904

    Fault Module Name:          StackHash_fd00

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          00000000

    Exception Offset:          00000000

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          1033

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • by douggal,

    douggal douggal Oct 8, 2011 4:17 PM in response to avidgirl
    Level 1 (0 points)
    Oct 8, 2011 4:17 PM in response to avidgirl

    Wow, this seems to be an epidemic!  Hope someone can give me some guidance, I've tried pretty much everything I can find on here.  It started doing this when I was adding new music, and now is doing it when photos are being "optimized".  Here is a report. Thanks!

    Source

    iTunes

     

     

    Summary

    Stopped working

     

     

    Date

    10/8/2011 1:01 PM

     

     

    Status

    Report sent

     

     

    Description

    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe

     

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          iTunes.exe

    Application Version:          10.4.1.10

    Application Timestamp:          4e4e1904

    Fault Module Name:          QuickTime.qts

    Fault Module Version:          7.70.80.34

    Fault Module Timestamp:          4e13ba08

    Exception Code:          c0000005

    Exception Offset:          00146b36

    OS Version:          6.1.7601.2.1.0.768.3

    Locale ID:          1033

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:          2575527297

  • by idlemichael,

    idlemichael idlemichael Oct 17, 2011 9:40 AM in response to douggal
    Level 1 (0 points)
    Oct 17, 2011 9:40 AM in response to douggal

    Aaaaaand another one to add to the pile! Any ideas, folks?

     

    Description

    A problem caused this program to stop interacting with Windows.

    Faulting Application Path:          C:\Program Files\iTunes\iTunes.exe

     

     

    Problem signature

    Problem Event Name:          AppHangB1

    Application Name:          iTunes.exe

    Application Version:          10.2.2.12

    Application Timestamp:          4da738b4

    Hang Signature:          e4cb

    Hang Type:          2048

    OS Version:          6.1.7600.2.0.0.256.48

    Locale ID:          2057

    Additional Hang Signature 1:          e4cbf134b8f3bc11851bf52f5fddd360

    Additional Hang Signature 2:          a94d

    Additional Hang Signature 3:          a94d2513a1dbf9cc5e675edf31281423

    Additional Hang Signature 4:          e4cb

    Additional Hang Signature 5:          e4cbf134b8f3bc11851bf52f5fddd360

    Additional Hang Signature 6:          a94d

    Additional Hang Signature 7:          a94d2513a1dbf9cc5e675edf31281423

  • by dahlamd,

    dahlamd dahlamd Oct 20, 2011 2:52 PM in response to avidgirl
    Level 1 (0 points)
    Oct 20, 2011 2:52 PM in response to avidgirl

    Any guidance for the same issue???  Thanks in advance.

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          iTunes.exe

    Application Version:          10.5.0.142

    Application Timestamp:          4e9243f2

    Fault Module Name:          MSVCR80.dll

    Fault Module Version:          8.0.50727.6195

    Fault Module Timestamp:          4dcddbf3

    Exception Code:          c0000005

    Exception Offset:          0001500a

    OS Version:          6.0.6002.2.2.0.768.2

    Locale ID:          1033

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • by tcs106,

    tcs106 tcs106 Oct 21, 2011 3:08 PM in response to dahlamd
    Level 1 (0 points)
    Oct 21, 2011 3:08 PM in response to dahlamd

    Hi B Noir

     

    I could use your help please to get my iPad back on track for the kids. Like TheMatrixPL and Malloree about, I have a BEX event but mine seems to be related to Quicktime whereas theirs says APPCRASH. My fault report is below and the problems began at the same time as the Windows Update. Perhaps that is coincidntal  but I was and still am unable to backup my iPad and now after removing and reapplying iTunes, I get the 'iTunes has stopped working' message. I was able to open iTunes on the same PC but under a diffrent user name.

     

    I hope you can spare a moment? Thanks. TCS.

     

    Date

    21/10/2011 23:36

     

    Status

    Report sent

     

    Description

    Faulting Application Path:             C:\Program Files (x86)\iTunes\iTunes.exe

     

    Problem signature

    Problem Event Name:     BEX

    Application Name:          iTunes.exe

    Application Version:        10.5.0.142

    Application Timestamp:  4e9243f2

    Fault Module Name:       QuickTime.qts_unloaded

    Fault Module Version:     0.0.0.0

    Fault Module Timestamp:              4e13b9ba

    Exception Offset:             5c9f1040

    Exception Code:              c0000005

    Exception Data:               00000008

    OS Version:       6.1.7601.2.1.0.256.48

    Locale ID:          3081

    Additional Information 1:              0a9e

    Additional Information 2:              0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:              0a9e

    Additional Information 4:              0a9e372d3b4ad19135b953a78882e789

     

    Extra information about the problem

    Bucket ID:          2445198214

  • by shameel.mohandas,

    shameel.mohandas shameel.mohandas Oct 22, 2011 5:48 AM in response to b noir
    Level 1 (0 points)
    Oct 22, 2011 5:48 AM in response to b noir

    Source

    iTunes

     

     

    Summary

    Stopped working

     

     

    Date

    2011/10/21 09:28 PM

     

     

    Status

    Report sent

     

     

    Description

    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe

     

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          iTunes.exe

    Application Version:          10.5.0.142

    Application Timestamp:          4e9243f2

    Fault Module Name:          StackHash_0a9e

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          00000000

    Exception Offset:          00000000

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.1.7600.2.0.0.256.48

    Locale ID:          7177

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:          2428191558

  • by merryb,

    merryb merryb Oct 24, 2011 7:49 AM in response to avidgirl
    Level 1 (0 points)
    Oct 24, 2011 7:49 AM in response to avidgirl

    Similar problem - Help!!!

    Source
    iTunes

    Summary
    Stopped working

    Date
    24/10/2011 14:38

    Status
    Report sent

    Description
    Faulting Application Path: D:\Program Files\iTunes\iTunes.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.5.0.142
    Application Timestamp: 4e9243f2
    Fault Module Name: MSVCR80.dll
    Fault Module Version: 8.0.50727.6195
    Fault Module Timestamp: 4dcddbf3
    Exception Code: c0000005
    Exception Offset: 0001500a
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Extra information about the problem
    Bucket ID: 2645186133

  • by jenniferxx12,

    jenniferxx12 jenniferxx12 Oct 25, 2011 12:46 PM in response to avidgirl
    Level 1 (0 points)
    Oct 25, 2011 12:46 PM in response to avidgirl

    same issue and I have tried to contact customer support as well as installed and reinstalled and reauthorized computer...same issue since 10/16

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          iTunes.exe

    Application Version:          10.5.0.142

    Application Timestamp:          4e9243f2

    Fault Module Name:          MSVCR80.dll

    Fault Module Version:          8.0.50727.6195

    Fault Module Timestamp:          4dcddbf3

    Exception Code:          c0000005

    Exception Offset:          0001500a

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          1033

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • by whatsthis,

    whatsthis whatsthis Oct 25, 2011 4:02 PM in response to avidgirl
    Level 1 (0 points)
    Oct 25, 2011 4:02 PM in response to avidgirl

    Not only do I have this problem but I also lost all my music when my laptop died last week along with my hard drive breaking. Now I'm trying to put my music back up on my new laptop, itunes isn't working, yay.... any help would be amazing!

  • by whatsthis,

    whatsthis whatsthis Oct 25, 2011 4:02 PM in response to whatsthis
    Level 1 (0 points)
    Oct 25, 2011 4:02 PM in response to whatsthis

    forgot this...

     

    Description

    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe

     

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          iTunes.exe

    Application Version:          10.4.1.10

    Application Timestamp:          4e4e1904

    Fault Module Name:          StackHash_0a9e

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          00000000

    Exception Offset:          5c656d69

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.1.7601.2.1.0.768.3

    Locale ID:          2057

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:          2254554420

  • by merryb,

    merryb merryb Oct 26, 2011 4:22 AM in response to avidgirl
    Level 1 (0 points)
    Oct 26, 2011 4:22 AM in response to avidgirl

    For the past several weeks I've constantly had the APPCRASH problem event above. It seemed to happen everytime podcasts were being downloaded, so I was able to sync my ipad/iphone when I disconnected from the internet.  After reading this whole thread I deleted everything in the download directory (at this point I'm reconnected to the internet) then did a refresh on my podcasts in itunes.  A few podcasts were downloaded then sure enough I got the same itunes has stopped working message. When I looked at the download directory there was one folder/file for an etsy podcast.  It looked as if the video was complete although not renamed and put in its proper place yet.  I could play the video in Quicktime no problem, so I started up itunes again and this time tried to "add file to library" from the file menu.  It was added ok, then I tried to change the media kind (get info, options tab) to podcast and save it.  At this point itunes crashed again. So there was something about that podcast that crashed itunes when it tried to write the metadata to the file.  I deleted the problematic podcast so that itunes wouldn't attempt to download it again, and I haven't has an "itunes has stopped working" since. 

     

    However, I have been updating my podcasts while writing this and the lastest etsy podcast seems to have a similar problem - no message this time and it appears that the file has downloaded (from the downloads directory I can play it in quicktime), but it has not been added to the podcast list and the top message bar says "Downloading one item". The Downloads area indicates 1, but when I open it up there isn't anything there.

     

    I've "reported a concern" via itunes about these podcasts but I don't know who the concern will go to or indeed if the problem lies with Etsy or Apple. Regardless, iTunes shouldn't crash if it has a problem doing the last administrative bit of a podcast download.

     

    For the time being I will continue to monitor my etsy podcasts and try to download them occasionally/manually but not while I'm syncing.  Thought maybe this might help others of you with the APPCRASH problem.

  • by stuartfromirvine,

    stuartfromirvine stuartfromirvine Oct 27, 2011 6:41 AM in response to avidgirl
    Level 1 (0 points)
    Oct 27, 2011 6:41 AM in response to avidgirl

    Today I routinely installed a quicktime update, but that update failed (with a Windows Vista error that I had insufficient privileges or somesuch). Immediately after, Itunes repeatedly crashed during cd rips.

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          iTunes.exe

    Application Version:          10.5.0.142

    Application Timestamp:          4e9243f2

    Fault Module Name:          QuickTime.qts_unloaded

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          4e13b9ba

    Exception Offset:          67ce1040

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          1033

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

     

    I uninstalled Quicktime, and now ITunes is working fine. I guess I'll find out if there is a problem next time I need to do something using Quicktime.

first Previous Page 4 of 9 last Next