Q: iTunes has stopped working

new iPhone 4 and iTunes stops working on my Windows 7(64). Searched communities high and dry. Emailed Apple, went to the Genius bar. They keep saying it's a Microsoft issue and they can't do anything. Have tried uninstalling, installing, formatting, new user, and all the "trick" fixes and nothing. When trying to Transfer purchases from my iPhone or adding music to my Library in iTunes, the error pops back up.  Anyone? @b noir: you helped me with the installation Components error, could you please help us with this? Thanks!!!!

Could you please help with the iTunes crash in Windows 7(64) when transferring purchases from iPhone or adding music to the library? I've really appreciated all your help with other issues. Thanks!!!

Uninstall Apple Quicktime player.

The error I received when iTunes kept crashing ("iTunes has stopped working") mentioned something about a "fault module Quicktime", so (after uninstalling and reinstalling iTunes to no effect) I uninstalled Quicktime and that fixed the problem. Now iTunes is running. Good luck everyone.

I can't believe no one has responded to your questions since this seems to be a pretty simple fix, at least for me. Hopefully this will last.

Hi! my itunes has also stopped working and wondered if anyone can help!

heres the most recent problem report

Problem Event Name:          APPCRASH

Application Name:          iTunes.exe

Application Version:          10.5.0.142

Application Timestamp:          4e9243f2

Fault Module Name:          KERNELBASE.dll

Fault Module Version:          6.1.7601.17651

Fault Module Timestamp:          4e211319

Exception Code:          80000003

Exception Offset:          0001280c

OS Version:          6.1.7601.2.1.0.768.3

Locale ID:          2057

Additional Information 1:          0a9e

Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

Additional Information 3:          0a9e

Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Every time I try and shift+update or shift+restore my iphone 4 on iOS 4.3.3 to try and get to iOS 5 (not 5.0.1, I want just plain 5) it brings up the window to click the ipsw file I have, but immediately crashes itunes. Here is my error report, can anybody (quickly) help me?

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000000

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Can anyone help me? my itunes keeps coming up with the message "itunes has stopped working"

this is my latest report...

Problem signature

Problem Event Name:    APPCRASH

Application Name:    iTunes.exe

Application Version:    10.5.1.42

Application Timestamp:    4ebf7d7c

Fault Module Name:    ntdll.dll

Fault Module Version:    6.0.6002.18327

Fault Module Timestamp:    4cb73436

Exception Code:    80000003

Exception Offset:    0004884e

OS Version:    6.0.6002.2.2.0.768.3

Locale ID:    2057

Additional Information 1:    fd00

Additional Information 2:    ea6f5fe8924aaa756324d57f87834160

Additional Information 3:    fd00

Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

I cant update my phone or anything until its fixed, I have reinstalled it 3 times!

I'm having the same problem with iTunes. I have Windows 7. Everytime I open up iTunes, I get this message, iTunes has stopped working. Shuts the whole thing down. I'm looking for an answer!

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).

I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks.  During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I have worked through the following knowlege bulletins (nothing has fixed my problem):

(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"

(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"

(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"

(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"

(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"

the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.

Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board. 

It seems that I am not alone in having this problem!  Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)

Thanks for listening,

Theresa

PS - someone recommended uninstalling Apple Quick Time Player.  I don't have Quick Time Player.

I have the same problem. please post if you find any solution.

thanks.

I've searched the community bulletin board and found the answer to my problem.  Here is what WaKaDo said to do on another post:

Solution:

Make sure you are not connected to the internet and then open

itunes. Sync your phone and then enable the internet again.

Then stay connected to the internet and close your itunes and

reopen it. Bam problem solved.

By WaKaDo

This worked for me.  Thanks WaKaDo!

Theresa

Hi

Opened up iTunes with our IPAD and iTunes is not responding. Not sure what to do?  Restarted, shutdown and plugged in and the same thing, no response?

Fraser

How I got iTunes up and running? Once iTunes opened, I clicked the X that stopped Genius from syncing.

iTunes insta-crashing every time you launch it with an error in kernelbase.dll?  Yup, me too.

How are you all getting these nicely formatted error messages?  What I see in the event viewer is not as lovely.

Anyway, after uninstalling, reinstalling, rebooting, crying, etc, I took the hint from theresa in lake oswego, and disconnected my network connection.   And then, presto, iTunes launched without a problem.   I could not believe it.

Reenabled the network connection, and iTunes now launches every time.

I am utterly baffled.  But it worked.

Run as Administrator fixed it for me. Right mouse click desktop icon, run as Administrator->let it load, shut down iTunes and restart by just double clicking desktp icon.:) Good to Go:)

Have been dealing with this for a month.  "iTunes has stopped working" error message everytime I start iTunes while connected to the internet.  Uninstalled, cleaned, reinstalled, only opened iTunes on Tuesdays with a full moon, you get the picture.  Starting iTunes while offline, disabling Genius and then connecting to the internet allowed me to access iTunes without keeping my internet connection closed but still couldn't start iTunes while connected to the internet.

Finally tried starting iTunes by right clicking on the desktop icon and using "run as administrator," closing iTunes, and then oepning it via the standard routes.  That's all it took.  I even turned Genius back on (may not have actually ever been an issue).  Also good to go!

I'm a bit stunned at how easy the fix was and I can't believe that Apple doesn't fix issue (although once you can't start iTunes without it crashing means that accessing updates need to be done manually) or suggest this as a fix (if they do, they aren't getting it out where it can be found).

Good Luck!