iTunes has stopped working

Hi, please assist me.thank you.

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.7.0.166

Application Timestamp: 59b710b3

Fault Module Name: StackHash_4546

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 000000007fffbdb2

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 4546

Additional Information 2: 4546c9c723502720ca3d56c81a78e70c

Additional Information 3: 86d4

Additional Information 4: 86d4010cb25a713e72236fbf9da81b49

If you cannot get 12.7 to work you might consider installing 12.6.3 and rolling back your database. Did you try running the iTunes installer and/or application as the administrator? What anti-virus do you have installed?

tt2

See the post just above yours. Ignore the first part regarding CoreAudioToolbox.dll, and the for older video cards reference.

tt2

Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program.

Your Vista will have been recording some information about those ones.

Go into your Problem Reports and Solutions Control Panel, click on the Problem History, and look for iTunes problem reports that occur at the same time as those error messages. Open the iTunes problem reports and have a look through them. Do they all say pretty much the same thing? If so, paste the contents of a typical problem report into a reply here so we can have a look.

🙂 Just in the right place at the right time.

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

Could you check something further for me please? Is your QuickTime Player also currently failing to launch?

Thanks again.

QuickTime module in the iTunes problem report, but QuickTime Player launches fine.

Doublechecking something from earlier:

creating a new user

iTunes didn't launch either in that new user account? Or was it that it did launch in the new user account, but the user-specific troubleshooting in the usual user account didn't get it launching again in the usual user account?

🙂 Excellent news. Glad you got things working again, and many thanks for reporting back with your resolution.

Ok im having the exact problem and i don't know what to do,my problem history of iTunes registered this

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.3.1.55

Application Timestamp: 4deec351

Fault Module Name: MediaToolbox.dll

Fault Module Version: 1.0.694.7

Fault Module Timestamp: 4ddeb575

Exception Code: c0000005

Exception Offset: 00250000

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Fault Module Name: MediaToolbox.dll

Fault Module Version: 1.0.694.7

Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".

If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:

Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh...

OMG!!! Thanks a lot it worked for me,im hope that doesn't crash again,Thank u B noir!

🙂 You're welcome, Bryan. Glad you're up and running again.

b noir,

I'm having the same issue as Avidgirl but my Quicktime will not open. Anytime I click Movies, TV Shows, Podcasts, Books, or Apps, I get "iTunes has stopped working." Here is my report.

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.3.1.55

Application Timestamp: 4deec351

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf4536a

Exception Code: c0000005

Exception Offset: 0001ae24

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: 8957

Additional Information 2: d091a57561380a7f325da14451c55528

Additional Information 3: 6529

Additional Information 4: 10eb8b4e47f9a38f8859d4dbb34df535

I have tried uninstall and many other things. Any suggestions? Thanks so much!!