Q: iTunes has stopped working

I'm having an issue with my itunes and I have no clue how to stop it...

So a couple weeks ago I was on my iTunes and I went on my documents file to my downloads and went to drag all of my music off of the dowloads (precisely 1.480) and when the songs started to download onto the iTunes it froze, and this box came up that said "iTunes has stopped working" and then I had to close. I have Windows 7 and I've been looking everywhere to try and find the solution for this. If anyone can help I'd truly appreciate it.

Lately have been having the same error message when I try to connect to iTunes: 'iTunes has stopped working'. I have tried uninstalling everything and re-installing, but that didn't work. I have iTunes 10.6.1 and I ran out of idea's on what to do.. Does anyone have any suggestions and can help me fix my iTunes?

More info:

My AVG Internet scanner couldn't find anything and so did Malawarebytes' Anti-Malware. Furthermore I cleaned my registry with CCleaner and Quicktime Player works.

I am using a Microsoft Windows Vista Home Premium 32-bit, Intel Core duo CPU P7350 @ 2.0GHz, 2 Kern(s), 3 GB DDR3 Memory, NVIDIA GeForce GT 130M.

Problem Report:

Problem signature

Problem Event Name:    APPCRASH

Application Name:    iTunes.exe

Application Version:    10.6.1.7

Application Timestamp:    4f71aced

Fault Module Name:    ntdll.dll

Fault Module Version:    6.0.6002.18541

Fault Module Timestamp:    4ec3e3d5

Exception Code:    80000003

Exception Offset:    0004878e

OS Version:    6.0.6002.2.2.0.768.3

Locale ID:    1043

Additional Information 1:    fd00

Additional Information 2:    ea6f5fe8924aaa756324d57f87834160

Additional Information 3:    fd00

Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

If I synchronice my iPhone 3Gs with iTunes and start with iTunes Store became I this information:

iTunes has stopped working.

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available.

Can you help me???

Problem signature

Problem Event Name:    BEX

Application Name:    iTunes.exe

Application Version:    10.6.3.25

Application Timestamp:    4fd16377

Fault Module Name:    StackHash_fd00

Fault Module Version:    0.0.0.0

Fault Module Timestamp:    00000000

Exception Offset:    b7b10000

Exception Code:    c0000005

Exception Data:    00000008

OS Version:    6.0.6002.2.2.0.768.2

Locale ID:    1031

Additional Information 1:    fd00

Additional Information 2:    ea6f5fe8924aaa756324d57f87834160

Additional Information 3:    fd00

Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

greetings from Denmark

Problem signature:

nobody Solvded the PROBLEM

But i really want ITUNES ... 

my iphone4 is disabled and i need to restore it but itunes stops working when i come to restore it... Probelm reports:

my iphone4 is disabled and i need to restore it but itunes stops working when i come to restore it... Probelm reports: pls help

Thanks Theresa for sharing, this fixed my issue, drove me nuts for like 2 months!

im also getting same problem.

I fought with this for 2+ hours.  Here's how I got my phone to sync:

1. Closed iTunes.
2. Unplugged LAN cable,
3. Turned off genius.

It synced up fine at that point.

Plugged the LAN cable back in, tried to sync again, and got the error.

Unplugged LAN cable, started iTunes again, and it synced.

I would say it doesn't like the Internet.

Uninstall itunes and all the apple related software and then also unistall quicktime.

Then reinstall itunes. It will work!

Quicktime is the reason itunes is playing up with Windows!

This is what appears whenever I've tried opening iTunes 10.7 recently.

I'm stuck and not sure what to do , please help.

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          10.7.0.21

  Application Timestamp:          504d85d9

  Fault Module Name:          CoreFoundation.dll

  Fault Module Version:          1.630.17.0

  Fault Module Timestamp:          502da25c

  Exception Code:          c0000005

  Exception Offset:          0005e490

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          7177

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Althought it could be any of the one things that got me going I will list them all.

Disabled Anitvirus

Uninstalled QuickTime, Utility and ICloud software

Removed Disabled internet

That's all it worked on my new Windows 8 PC

hope this helps

Having the same issue.  Running Windows Vista.  Was on iTunes 10 - but have since downloaded and apparently installed the current version (as of this evening) with no joy.

Won't even open up - just says "iTunes has stopped working" then tells me to install the latest version.  Has been doing this for a week now.

Have so far tried: running as administrator; uninstalling Quicktime; uninstalling/re-installing; trying to run it when disconnected from the network; trying to run it with my anti-virus software disabled.  No joy at all.

Pretty damned irritating.

Can I ask how people were getting that detailed error log that lots of you have pasted into your posts?  I'll post mine if I can work out how to do so.

EDIT: Stand-down - apparently I hadn't uninstalled "everything" to do with Quicktime.  Did so just now, and now it's working again.  Grrrrr

Clearly, there appears to be an issue with V11.0.0.163 which has been detailed in other discussions.

I also have been unsuccesful in getting the latest version to run without constantly crashing after over 40 attempts to syncronise my 16k songs on Match without getting the same error "iTunes has stopped working".

I was wondering if there is a time-out issue  as I can launch iTunes and have a 'connected' state for approx 5 minutes; or just iTunes 11 doesn't want to run on a Windows platform? Has anyone been sucessful in getting this latest version to work?

Having upgraded to v11.0.0.163, I had to re-authorise both of my PC's, plus re-map the location of my library.

Like many of you, I have uninstalled ALL Apple components , re-installed, started iTunes up in safe mode, disabled AV and stopped iTines match, anything to get this latest version to work - to no avail. It is clear that Apple have done little in the way of thorough testing their BETA (I assume there was one) before this latest release.

Has Apple got a fix? Do they even know what the cause is - who cares, let's just get back to v10.7; at least this was running in fits and starts.

Really, really peeved off and extremely frustrated !

Currently running Windows7 Pro - 64 bit; i7 processor 2.6Ghz; 8Gb Ram; 1TB internal hard drive, 4TB external NAS, plus 39Mb/s broadband: You would think that was enough!!!!

Hi was wondering if anyone can help got a new ipod for christmas and had to update my itunes today. It has stopped working after I got it sorted it keeps coming up that i have to restore my ipod so when i do that a notification comes up saying that itunes has stopped working and only lets me close it. my ipod only turns on to tell me to connect to itunes.

this is what the problem details are don't know what they mean.

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          11.0.1.12

  Application Timestamp:          f36bac23

  Fault Module Name:          ntdll.dll

  Fault Module Version:          6.1.7600.16915

  Fault Module Timestamp:          4ec49d10

  Exception Code:          c0000005

  Exception Offset:          0002dfe4

  OS Version:          6.1.7600.2.0.0.768.3

  Locale ID:          2057

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

any help would be appreciated