5 Replies Latest reply: May 14, 2015 12:15 PM by saramorgan
CarlosGuanes Level 1 Level 1

We work a lot with PDF forms (FDF) (we already have near 10000 documents in PDF forms format) We can see the PDF with all the field filled in PC or MAC but when we try to see it in IPAD or Iphone all the field shows in blank....

 

I have tried almost all the top rated PDF reader that I found in AppStore and no one works.

Some of the supports told me that may be a bug in the IOS because they use the apple framework to read the PDF.

 

The forms were created with Adobe Acrobat 8.0.

 

By the way, it works perfect in Android too (with Adobe Reader).

 

Am I the only one with this problem?

 

Will the IOS 5 fix this problem?

 

Please, I need a solution....

 

Thanks

 

Carlos


iPad 2, iOS 4.3.2, IPHONE
  • brandonfromcharlton Level 2 Level 2

    Try a different PDF reader for your iPhone from the app store.  The OEM plugin to read the pdf's may not be able to read form fields.  It's worth a shot.

     

    BF

  • CarlosGuanes Level 1 Level 1

    I have tried GoodReader, pdf-notes, pdfreader and a couple more.... no one works...

  • gyrhead Level 3 Level 3

    If PDFReaderPro does not work you are probably out of luck.   You could also try contacting the vendor of each pdf app that does not work and request assistance.

  • CarlosGuanes Level 1 Level 1

    I just sent an email to them, the PDF Reader PRO at least shows something but it doesn't work when the PDF is secure (just shows garbage chars).

     

    Thank you.

  • saramorgan Level 1 Level 1

    If anyone is having this issue still or comes across this thread like I did looking for help, I recently found an app that worked for me. The PDFs that I wasn't able to open were the ones with fillable form fields. I was able to open them using an app made by Readdle, the Readdle Docs app. It was a free app. The version that I downloaded was called Docs 5. When you open the PDF that appears blank from your email, click the "open in" button at the top right (the box with the arrow in it) and open in the readdle app. When I opened it in that app, all of the information was then visible. Hope that helps!