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DNS lookup failing on Macbook with Fios

Hello all


I've had Verizon Fios for over a year and had no problems connecting wirelessly to my MacBook. Out of the blue today, both my MacBook and my brother's began to have issues accessing the internet. Every attempt would yield the same response:


This webpage is not available

The server at google.com can't be found, because the DNS lookup failed. DNS is the web service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

Here are some suggestions:

  • Reload this web page later.
  • Check your Internet connection. Reboot any routers, modems, or other network devices you may be using.
  • Check your DNS settings. Contact your network administrator if you're not sure what this means.
  • Try disabling network prediction by following these steps: Go to Wrench menu > Preferences > Under the Hood and deselect "Predict network actions to improve page load performance." If this does not resolve the issue, we recommend selecting this option again for improved performance.
  • Try adding Google Chrome as a permitted program in your firewall or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
  • If you use a proxy server, check your proxy settings or check with your network administrator to make sure the proxy server is working.
  • If you don't believe you should be using a proxy server, try the following steps: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.

I called Verizon for support, and while their reset of my internet has allowed me to connect directly from a ethernet cord from my router, I'm still getting the same result on any attempts to connect via wi-fi. Since Verizon decided it was a Mac issue and not a Verizon issue at this point, they pointed me in the direction of applecare, but I don't have the money to spend right now on a support call.

It seems that the router is connecting to the internet, and I can connect through ethernet, but their is a problem with the wireless communication between my computer and the router. Any suggestions?

MacBook, Mac OS X (10.6.6)

Posted on Jun 14, 2011 5:43 PM

Reply
6 replies

Nov 11, 2011 6:25 AM in response to etresoft

@etresoft, I'm on University wi-fi network. We have DHCP protocol running. The sad part is this problem happens for all the Mac users while there is no problem for Windows. I have tried manually changing the DNS server to google dns or even Open DNS. But to no help. This thread may not be the most appropriate but the issue at hand is still unresolved with MacBooks.

Nov 11, 2011 7:51 AM in response to Vanglian

That is a different issue. Most likely, your university IT has misconfigured their network and only tested it on Windows where little details like TCP/IP subnets aren't even checked. This sounds pretty typical for university IT. Unfortunately, you will have zero luck getting them to fix the problem because they don't support MACS.


First of all, your question is pretty important and shouldn't be tucked inside a Verizon FiOS thread where no one will see it. I suggest starting a new question so that people looking for this topic in the future can find the answer.


I am familiar with this problem. It is an IT configuration problem. I just rolled my own hack for it. I should probably try to improve my hack since obviously other people are experiencing the same problem.


Before I get started. Why are you even looking? What is the exact problem that you are having? My problem was specific to VPNs but your issue seems even more basic than that. What, exactly, does or does not happen to cause you to search for a fix?


In the Terminal, run the command "scutil list". How many DNS entries are listed? What are they? You should have one that says "State:/Network/Global/DNS". Type "show State:/Network/Global/DNS". What does it return? Are these the DNS servers that you added?


Let me know the respones to the above and then I can craft a command that will correct and possibly override those servers properly.

DNS lookup failing on Macbook with Fios

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