I just received my IPad 2 yesterday as a gift. One of my first priorities was downloading ibooks, but I keep getting an "unknown error has occurred" dialogue box. I can download other apps without issue and I have reset the iPad numerous times but to no avail. Has anyone else experienced a similar issue? Are there any solutions? Please don't tell me I have to go buy regular books again.
iPad 2
I just got my iPad yesterday too and I'm having the same problem!! I thought today i would give it another try but nothing has changed. It's justthe iBooks app that is having the problem. I haven't called apple yet have you?
I sent an email but I haven't tried calling, tech support is generally a dept I avoid whenever possible, but it looks like I'm running out of options. Let me know if you have any success.
Try deleting the iBook app on your iPad. Press and hold down the app until it jiggles then tap the circle with an x then tap Delete. You can stop the jiggling by pressing the Home button once or twice.
Now reinstall the iBook app.
Click: View in iTunes here. http://itunes.apple.com/us/app/ibooks/id364709193?mt=8
Now connect your iPad to your computer, select Apps from the menu then click Sync button bottom right side of the iTunes window.
Try downloading a book.
If you still have problems, on your computer with iTunes open, from the menu bar click Store / View My Account / Edit Payment Information.
Make sure the Security code and expiration date is available for your debit/credit card then click Done. Try to download a book again.
This link might come in handy. Downloading past purchases from the App Store, iBookstore, and iTunes Store
Unfortunately the issue isnt fixing an existing iBooks download, it is downloading iBooks to begin with. I think thetantalizer (awesome name) may have hit the inail on the ihead: this appears to be a problem with the latest iBook version.
I realize 1.3 is only a week old, but I'm hoping someone out there has had this problem and would be willing to help me fix it.
I'm also getting "An unkown error has occured" when trying to install the iBooks app. My iPad 2 is only a couple of days old (received from FedEx Monday).
Hopefully a solution will be posted here so that we can load iBooks. 🙂
I had the same issue, but I was able to download ibooks on my laptop and sync it to the ipad via itunes. I know that won't work for everyone though.
I just got my Ipad 2 yesterday and I get the same error 😟
Same here. Just got mine yesterday and waiting on email response from support.
I just got my ipad 2 and I am having the same problem. I get "unknown error occurred" when trying to download and install the iBooks app. I don't think Apple is aware of this problem yet. Hopefully, they will fix it soon.
If you haven't done so yet...
Contact iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us
I think I found a solution that works. Connect your iPad to your iTunes, then download iBooks from your computers app store. Sync the device and You should be good to go.
Having the same problem with my iPad2 purchased yesterday. Even the "Genius" at the Apple Store was stymied and could only suggest waiting until tomorrow and trying again.
I got my iPad today and had the same problem initially. Unknown error when trying to download ibooks from itunes. Didn't have to delete anything or reset anything. I had to logout of my apple account using my laptop and then logged back in and verified my billing information and it asked me to agree to the terms and conditions again. Once this was all done I could then successfully download iBooks. Didn't have to setup any separate id.
I was able to download ibooks, netflix, pandora so far. Still testing......
Glad to see I am not the only one having this issue. I am trying to get the app loaded in a brand new iPad for my dad for a Father's day gift. I set up an Apple ID for him, and other apps load without a glitch. Please, Apple...fix this before father's Day!!
Same problem. got the Ipad last night for the sole purpose to read books. Not too happy Mr. Jobs
Downloading iBooks 1.3 "Unknown error has occurred"
