6 Replies Latest reply: Jul 22, 2012 1:20 PM by baagii_0124
mamofromaleppo Level 1 Level 1 (0 points)

what this matter?!!


iPhone 4, Windows 7
  • b noir Level 9 Level 9 (72,020 points)

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:

     

    Network diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • nadder Level 1 Level 1 (0 points)

    hi

    it is my information please help me

     

     

    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 10.4.1.10

    QuickTime 7.7

    FairPlay 1.12.20

    Apple Application Support 2.0.1

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 3.4.1.2

    Apple Mobile Device Driver 1.57.0.0

    Bonjour 3.0.0.2 (333.2)

    Gracenote SDK 1.9.1.485

    Gracenote MusicID 1.9.1.102

    Gracenote Submit 1.9.1.133

    Gracenote DSP 1.9.1.43

     

    iTunes Serial Number 0026AF601235B330

     

    Current user is not an administrator.

    The current local date and time is 2011-08-28 13:42:38.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA, NVIDIA GeForce GT 220

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.4.1.10 (x64) is currently running.

    iTunesHelper 10.4.1.10 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {0899E75A-7C5C-4BE5-8599-FB42FC800F55}

    Description:    TeamViewer VPN Adapter

    IP Address:    0.0.0.0

    Subnet Mask:    0.0.0.0

    Default Gateway:    0.0.0.0

    DHCP Enabled:    Yes

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 03:30:00 1970

     

    Lease Expires:    Thu Jan 01 03:30:00 1970

     

    DNS Servers:   

     

    Adapter Name:    {17D24186-701E-4B0C-9DC8-3990844DF499}

    Description:    Bluetooth Device (Personal Area Network) #2

    IP Address:    0.0.0.0

    Subnet Mask:    0.0.0.0

    Default Gateway:    0.0.0.0

    DHCP Enabled:    Yes

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 03:30:00 1970

     

    Lease Expires:    Thu Jan 01 03:30:00 1970

     

    DNS Servers:   

     

    Adapter Name:    {48159626-69E6-45F9-933E-142AB53A01F2}

    Description:    Realtek PCIe GBE Family Controller

    IP Address:    10.10.10.123

    Subnet Mask:    255.255.255.0

    Default Gateway:    10.10.10.1

    DHCP Enabled:    No

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 03:30:00 1970

     

    Lease Expires:    Thu Jan 01 03:30:00 1970

     

    DNS Servers:    217.218.155.104

            217.218.127.105

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    Yes

    HTTP Proxy:    localhost:8118

    SSL 3.0 Support:    Enabled

    TLS 1.0 Support:    Enabled

     

    Firewall Information

     

    Windows Firewall is off.

     

    Connection attempt to Apple web site was unsuccessful.

    The network connection timed out.

    Basic connection to the store failed.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    The network connection timed out.

    Last successful iTunes Store access was 2011-08-28 11:38:54.

  • b noir Level 9 Level 9 (72,020 points)
    HTTP Proxy:    localhost:8118

     

    Let's try switching off your proxy, as per the following document:

     

    iTunes for Windows: can't access the Internet if proxy settings are incorrect

     

    Any better luck with the Store connection now?

  • sarkisdoumet Level 1 Level 1 (0 points)

    Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)

    System manufacturer P5KR

    iTunes 10.5.2.11

    QuickTime not available

    FairPlay 1.13.37

    Apple Application Support 2.1.6

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 4.0.0.97

    Apple Mobile Device Driver 1.57.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.5.502

    Gracenote MusicID 1.9.5.115

    Gracenote Submit 1.9.5.143

    Gracenote DSP 1.9.5.45

     

    iTunes Serial Number 001AA884025FD708

     

    Current user is not an administrator.

    The current local date and time is 2012-01-23 07:58:52.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA, NVIDIA GeForce 8500 GT (Microsoft Corporation - WDDM v1.1)

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.5.2.11 is currently running.

    iTunesHelper is currently not running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {B7770D04-3A48-49C9-A346-E23BCD1B8679}

    Description:    Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller

    IP Address:    192.168.1.2

    Subnet Mask:    255.255.255.0

    Default Gateway:    192.168.1.1

    DHCP Enabled:    No

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 02:00:00 1970

     

    Lease Expires:    Thu Jan 01 02:00:00 1970

     

    DNS Servers:    192.168.1.1

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

    SSL 3.0 Support:    Enabled

    TLS 1.0 Support:    Enabled

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was successful.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2012-01-23 07:52:05.

  • bassam raweh Level 1 Level 1 (0 points)

    Microsoft Windows XP Professional Service Pack 2 (Build 2600)

    Hewlett-Packard Presario V6000 (RP606EA#ABV)

    iTunes 10.5.0.142

    QuickTime not available

    FairPlay 1.13.35

    Apple Application Support 2.1.5

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 4.0.0.96

    Apple Mobile Device Driver 1.57.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.3.494

    Gracenote MusicID 1.9.3.106

    Gracenote Submit 1.9.3.136

    Gracenote DSP 1.9.3.44

    iTunes Serial Number 0012A78C07AE3D90

    Current user is an administrator.

    The current local date and time is 2010-02-20 02:00:09.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is not supported. (16005)

    Video Display Information

    Mobile Intel(R) 945GM Express Chipset Family

    Mobile Intel(R) 945GM Express Chipset Family

     

    **** External Plug-ins Information ****

    No external plug-ins installed.

    The drive G: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.

    iPodService 10.5.0.142 is currently running.

    iTunesHelper 10.5.0.142 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {76DADFAF-41E1-4CBA-96DE-CD58B0AB4B56}

    Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport

    IP Address: 0.0.0.0

    Subnet Mask: 0.0.0.0

    Default Gateway:

    DHCP Enabled: Yes

    DHCP Server:

    Lease Obtained: Thu Jan 01 02:00:03 1970

    Lease Expires: Thu Jan 01 02:00:03 1970

    DNS Servers:

    Adapter Name: {9798E26B-C38F-4F25-B69F-C051AB2BC395}

    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport

    IP Address: 0.0.0.0

    Subnet Mask: 0.0.0.0

    Default Gateway:

    DHCP Enabled: Yes

    DHCP Server:

    Lease Obtained: Thu Jan 01 02:00:03 1970

    Lease Expires: Thu Jan 01 02:00:03 1970

    DNS Servers:

    Adapter Name: {1BACE10D-F1E3-46B5-83FA-946EAEDE6B3E}

    Description: WAN (PPP/SLIP) Interface

    IP Address: 178.52.102.5

    Subnet Mask: 255.255.255.255

    Default Gateway: 178.52.102.5

    DHCP Enabled: No

    DHCP Server:

    Lease Obtained: Thu Jan 01 02:00:00 1970

    Lease Expires: Thu Jan 01 02:00:00 1970

    DNS Servers: 94.252.181.132

    8.8.8.8

    Active Connection: Mobily Prepaid Plan

    Connected: Yes

    Online: Yes

    Using Modem: Yes

    Using LAN: No

    Using Proxy: No

    SSL 3.0 Support: Enabled

    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was unsuccessful.

    A secure network connection could not be established.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2010-02-20 01:57:58.

    The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail.

  • baagii_0124 Level 1 Level 1 (0 points)

     

    Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)

    Sony Corporation VGN-C140G

    iTunes 10.6.1.7

    QuickTime 7.7.1

    FairPlay 1.14.37

    Apple Application Support 2.1.7

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.1.1.4

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.5.502

    Gracenote MusicID 1.9.5.115

    Gracenote Submit 1.9.5.143

    Gracenote DSP 1.9.5.45

    iTunes Serial Number 0024AD0402AEA390

    Current user is not an administrator.

    The current local date and time is 2012-07-23 04:17:48.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is not supported. (16005)

    Video Display Information

    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family

    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 10.6.1.7 is currently running.

    iTunesHelper 10.6.1.7 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {98F12C0D-E8A8-46C9-94BC-3D5A93F320B5}

    Description: ZTE Wireless Terminal

    IP Address: 10.12.198.53

    Subnet Mask: 255.255.255.255

    Default Gateway: 0.0.0.0

    DHCP Enabled: No

    DHCP Server:

    Lease Obtained: Thu Jan 01 08:00:00 1970

    Lease Expires: Thu Jan 01 08:00:00 1970

    DNS Servers: 196.202.139.238

    196.202.139.242

    Adapter Name: {F602D85B-FE01-4A09-9238-36FF0D3EDDFE}

    Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller

    IP Address: 0.0.0.0

    Subnet Mask: 0.0.0.0

    Default Gateway: 0.0.0.0

    DHCP Enabled: Yes

    DHCP Server:

    Lease Obtained: Thu Jan 01 08:00:00 1970

    Lease Expires: Thu Jan 01 08:00:00 1970

    DNS Servers:

    Adapter Name: {EE55EA25-C09B-4187-BA50-C97BD81D315D}

    Description: Intel(R) PRO/Wireless 3945ABG Network Connection

    IP Address: 0.0.0.0

    Subnet Mask: 0.0.0.0

    Default Gateway: 0.0.0.0

    DHCP Enabled: Yes

    DHCP Server:

    Lease Obtained: Thu Jan 01 08:00:00 1970

    Lease Expires: Thu Jan 01 08:00:00 1970

    DNS Servers:

    Active Connection: ZTE Wireless Terminal

    Connected: Yes

    Online: Yes

    Using Modem: Yes

    Using LAN: No

    Using Proxy: No

    Firewall Information

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was unsuccessful.

    The network connection timed out.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2012-07-23 04:07:00.