Apple Mobile Device USB Driver is corrupted or missing

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Level 1

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Apple Mobile Device USB Driver is corrupted or missing

it started when i updated the new version of iTunes (10.3) and when i connect my iPhone 4, it doesnt show up on my iTunes. I checked everything and i narrowed it down to Apple Mobile Device USB Driver under Device manager, i looked it up, clicked Properties and it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". I really dont know what to do with this. I cant connect my iPhone 4 or lets just say iPhones or iPods in general because im having problems with the Apple Mobile Device Software.

BTW, My iPhone and my iPods dont have any problems, they charge.

Thanks for your responses and help! i really appreciate it!

I have a Windows Vista 64 Bit Version

iPhone 4, iOS 4.3.2

Posted on Jun 15, 2011 10:13 PM

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Answer 1

b noir

Level 9

72,324 points

Jun 15, 2011 11:44 PM in response to speedhust90

I checked everything and i narrowed it down to Apple Mobile Device USB Driver under Device manager, i looked it up, clicked Properties and it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Fingers crossed it's just missing.

I'd start with the Reinstall the Apple Mobile Device Driver section of the For Windows Vista or Windows 7: section of the 3. Verify that the Apple Mobile Device USB Driver is installed section of the following document, and proceed from there:

iOS: Device not recognized in iTunes for Windows

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Answer 2

speedhust90 Author

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5 points

Jun 16, 2011 12:13 AM in response to b noir

So i did what you have posted, followed one by one but i stopped by STEP 5 under "Update the Apple Mobile Device Driver" by For Windows Vista or Windows 7: because i cant find the Driver folder that it was talking about.

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Answer 3

b noir

Level 9

72,324 points

Jun 16, 2011 12:50 AM in response to speedhust90

(Mutter mutter) error in the document, I think, speed. They're got 64-bit folks looking in a 32-bit location.

Try looking in:

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

Can you see your usbaapl64.sys there?

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Answer 4

Jun 16, 2011 1:24 PM in response to b noir

I have been messing with this off and on all day today, and getting really rather ****** about it, and it turns out that that error was screwing me up. I'm a process engineer so I will follow a step action off a bridge, which is what I wound up doing today. Thanks for clarifying this! My iToys are now synching again. Thanks!

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Answer 5

speedhust90 Author

Level 1

5 points

Jun 16, 2011 3:10 PM in response to b noir

b noir wrote:

(Mutter mutter) error in the document, I think, speed. They're got 64-bit folks looking in a 32-bit location.

Try looking in:

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

Can you see your usbaapl64.sys there?

yes its there, what should i do next?

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Answer 6

b noir

Level 9

72,324 points

Jun 16, 2011 3:18 PM in response to speedhust90

You're seeing it in the "Browse" window of "Update Driver Software" speed?

If so, doubleclick the file.

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Answer 7

speedhust90 Author

Level 1

5 points

Jun 16, 2011 3:22 PM in response to b noir

b noir wrote:

You're seeing it in the "Browse" window of "Update Driver Software" speed?

If so, doubleclick the file.

i did, but still the same. it says it may be corrupted or missing (code 39)

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Answer 8

b noir

Level 9

72,324 points

Jun 16, 2011 3:54 PM in response to speedhust90

Okay ... I think we'd better try a complete uninstall/reinstall now, speed. For instructions, see:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

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Answer 9

speedhust90 Author

Level 1

5 points

Jun 16, 2011 4:51 PM in response to b noir

b noir wrote:

Okay ... I think we'd better try a complete uninstall/reinstall now, speed. For instructions, see:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

I'm in the process of deleting the programs (iTunes, Bonjour, and everything related to iTunes/Apple). By the way, i did the complete uninstall and reinstall but the thing is, while i was downloading iTunes, theres a pop up that says

it will rollback the installing process but the computer will try installing it again, i have the previous version 10.2.2, i download the old version and still have the pop up but i cimpletely installed iTunes

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Answer 10

b noir

Level 9

72,324 points

Jun 16, 2011 5:14 PM in response to speedhust90

Ack. That one might be the root cause of the driver issue, too.

These aren't easy. But the following instructions are worth a shot:

Do another complete uninstall. Once everything is gone:

a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)

b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Co mponents

c. Perform the following actions

i. Right Click on Components Folder

ii. Select Permissions

iii. Select Full Control and Read Permissions options

iv. Select Advanced Button

v. Select Owner Tab

vi. Select to Change Owner to the Administrators

vii. Check the option “Replace owner on subcontainers and objects”

viii. Select OK when prompted that it may not change all.

ix. Select Apply

x. Select Apply again

xi. Exit the Registry Editor

5) Reinstall Itunes

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Answer 11

speedhust90 Author

Level 1

5 points

Jun 16, 2011 5:57 PM in response to b noir

WHEW!!! i thought that pop up is gonna be up again! HAHA. anyways, the reinstall went through perfect. Should i connect my iPhone now and see if it will appear on iTunes?

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Answer 12

b noir

Level 9

72,324 points

Jun 16, 2011 6:01 PM in response to speedhust90

Should i connect my iPhone now and see if it will appear on iTunes?

Yes indeed ... fingers crossed in New Zealand for recognition ...

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Answer 13

speedhust90 Author

Level 1

5 points

Jun 16, 2011 6:10 PM in response to b noir

WOOOO!!! its now WORKING!!!! hahaha! man ive been dealing with this problem for couple of days now and im so annoyed with it and was thinking about asking my friend to fix it (of course i have to pay $$$s for it) Thanks!

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Answer 14

b noir

Level 9

72,324 points

Jun 16, 2011 6:24 PM in response to speedhust90

🙂 Woohoo indeed! (This one was a serious struggle.) Glad you're up and running again, and many thanks for posting back with your resolution.

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Answer 15

nick43

Level 1

4 points

Jun 17, 2011 1:38 PM in response to b noir

I was having the exact same issue with all of our Apple devices, Ipod Nano, Ipod Touch & Ipad 2. I uninstalled ALL Apple software & now all devices are syncing & being recognized perfectly! Thanks!!

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