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Can't load iTunes!!!

When I try to get onto iTunes I get the message: "The procedure entry point FigMetadataGetCommonKey could not be located in the dynamic link library MediaToolbox.dll." I have uninstalled and reinstalled iTunes about 20 times!


I just bought a used iPad2 and can't get it running because I can't sync to iTunes.

Posted on Jun 16, 2011 5:33 PM

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Question marked as Best reply

Posted on Jun 16, 2011 5:48 PM

Follow these instructions to completely remove Apple software




http://support.apple.com/kb/HT1923






Then use free Ccleaner to repeatly repair your registry until it's fixed.




http://www.piriform.com/ccleaner/download/standard






download iTunes again from Apple.




http://www.apple.com/itunes/






If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.






Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.






Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.




You should be making backups of your content regularly, either through iTunes or via copying the iTunesFolder in your Music folder to a external drive.






Windows is notorious for having "other" issues that make it unstable, we as volunteers helping others can't always resolve those issues.



After doing the steps above, stand by and others may be able to assist you.

2 replies
Question marked as Best reply

Jun 16, 2011 5:48 PM in response to damonmom

Follow these instructions to completely remove Apple software




http://support.apple.com/kb/HT1923






Then use free Ccleaner to repeatly repair your registry until it's fixed.




http://www.piriform.com/ccleaner/download/standard






download iTunes again from Apple.




http://www.apple.com/itunes/






If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.






Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.






Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.




You should be making backups of your content regularly, either through iTunes or via copying the iTunesFolder in your Music folder to a external drive.






Windows is notorious for having "other" issues that make it unstable, we as volunteers helping others can't always resolve those issues.



After doing the steps above, stand by and others may be able to assist you.

Can't load iTunes!!!

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