Luc Janssen

Q: Can't see any tumbnails, Can't create proxy.

Hello,

 

I'm new into the FCS support and I do have a problem now with my FinalCutServer version 1.5.2 running on an Xserver with V-trak.

 

First of all everything was running correctly but after some one did "propagate permissions" on my root harddrive everything was messed up ofcourse.

I was able to create a back-up of the FCS database (production media and proxy media folders are stored on the V-trak).

 

I did a complete clean install of the server and FCS and did place back the backup.

Everthing works fine now but the only problem is that I can't see any thumbnails, when I rightclick on an image and click on View Original that all works perfect. When I click in the top and then at the left the landscape looking icon I get the error message that he can't create a proxy.

This also happens with new images that go into FCS.

 

I did already try to right-click on an image and then Analyze or re-create proxy but none of that works.

 

Is there anyone who can help me or that have the same issues after restoring a back-up?

 

Kindest regards,

Luc Janssen

 

 

Update: Maybe important to know, my Proxies.bundle is empty.

Xserve

Posted on Jun 17, 2011 4:03 AM

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Q: Can't see any tumbnails, Can't create proxy.

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  • by nylonoxygen77,

    nylonoxygen77 nylonoxygen77 Jun 17, 2011 10:24 AM in response to Luc Janssen
    Level 1 (30 points)
    Jun 17, 2011 10:24 AM in response to Luc Janssen

    Sounds like propagating the permissions is what screwed you up, as I'm sure you're aware. That's something that has to be adjusted in the Server Admin app, not in FCSvr.  How does FCSvr connect to the storage? Whatever user it's connected as needs to have read/write access to your proxies bundle and also the directory in which it lives. It looks like it doesn't have write access, which explains why it's empty, so proxies/thumbnails/poster frames cannot be generated. Go to the "Search All Jobs" list and see what it says when you try to generate a proxy or thumbnail - I'm guessing you'll see a bunch of  FAIL's. Open one of the jobs and look for the error message - I'm betting you'll see something to the effect of "Could not be created: Permission denied."

     

    Permissions changes can really screw your distribution up - I find that permissions issues are what plague my own distribution almost weekly. If you have a distribution where your users have Finder-level access to the storage that FCSvr is cataloging, you may have situations where your users will create folders and files that FCSvr doesn't have write or even read access to, because of various reasons (maybe the user copied the folder/file from elsewhere, maybe their umask is 022, etc). That can lead to wanting to use Server Admin's "Propagate Permissions" functionality, which if used improperly can cripple your entire distribution.

     

    Good luck.