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lynnefromsterlington Level 1 (0 points)

My itunes wont open without an error message that says itunes was not installed correctly. Please reinstall itunes Error 7 (Windows error 14001) What has caused this and how do I get my itunes back????


iPhone 4
  • Kappy Level 10 (266,026 points)

    I'm guessing you should reinstall iTunes.

  • lynnefromsterlington Level 1 (0 points)

    I have tried about 4 times.  It keeps bringing up that message.  I get two or three windows with these messages. 

  • Kappy Level 10 (266,026 points)

    Then first uninstall it. Use the appropriate control panel for removing installed software. After its been removed then try reinstalling.

  • lynnefromsterlington Level 1 (0 points)

    I have uninstalled it at least 3 times.  I have reinstalled it at least 3 times.  I have restarted my computer twice.  From the feeds I have seen, I'm not the only person with these issues.  If anyone has any knowledge about this specific error it would be greatly appreciated. 

  • Kappy Level 10 (266,026 points)

    Then search the forums for other related discussions to see if a solution is available. I'm not a Windows user so I can't really offer more help.

  • b noir Level 9 (72,060 points)

    What windows OS are you using, lynne? XP, Vista or 7?

     

    Are you also getting the message about iTuneshelper when you restart the PC?

  • lynnefromsterlington Level 1 (0 points)

    I am using 7.  and YES that is the message i'm getting.

  • lynnefromsterlington Level 1 (0 points)

    I have uninstalled every apple component that I have.  Everytime I reinstall itunes i get the same popup window with the itunes not installed correctly.  error 7.  I don't know what else to do. 

  • b noir Level 9 (72,060 points)

    Doublechecking, lynne. Did you use the following document as a guide? (You symptoms taken as a whole are suggesting you've got damaged Apple Application Support program files on the PC. So the 2. Verify iTunes and related components are completely uninstalled section is quite important, as damaged program files can survive a "normal" uninstall and remain to mess things up again after you reinstall.)

     

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • lynnefromsterlington Level 1 (0 points)

    I just went through all the files listed on item 2 in the removing and reinstalling itunes page. i have restarted my computer.   i'm about to reinstall itunes again.

  • lynnefromsterlington Level 1 (0 points)

    And it didn't make a difference.  After installing, the box comes back up saying that it wasnt installed correctly and that i have the error 7. 

  • sarahfromtenn Level 1 (0 points)

    Lynn did you get the issue fixed yet? I am having the very same issue. So far I haven't found anything that fixes it. I too have uninstalled several times even making sure that all of the files are deleted and in the correct order. I am still getting the error messages. If you have found something that resolves this issue, please post it, maybe it will help me and others. Thanks!

  • lynnefromsterlington Level 1 (0 points)

    after i researched this issue for several days and i emailed apple support this is what i did and it really worked.  somewhere i saw on a post to download revo uninstaller because it gets rid of all aspects of a program.  i downloaded the revo uninstaller pro.  you get a 30 day free trial.  i uninstalled everything apple.  there is a place on there where you check what scale of scan to use.  the first time i used medium on the first few items and advanced on the rest.  the advanced scan really went through each and every file after the so called uninstall and found traces of the programs. i had to check boxes beside files that had traces and removed them all. (I ended up having to do this twice because the first time i did this the error box kept popping up when i reinstalled, so my advice is to choose advanced each and every time.  also after the first time, that box popped up during the reinstall of itunes that said i needed permission to install something.) Next thing i did was checked on the recent updates and installs on my computer.  windows/ms had installed 3 things in those automatic updates.  i uninstalled all 3.  i'm convinced that there is a corrupt file in there somewhere.  there are several fixes and scans on the left side of revo, and i ran several of them just to check.  the final one on the bottom was an evidence remover.  since everywhere i have seen says to remove all traces, apparently when you empty the recycle bin it really doesnt get rid of it.  so i did the evidence remover.  it took all day.  almost 9 hours.  next, apple support had suggested i go to windows update site and download the latest version of there update software.  i was wary, but i did this update.  i restarted my computer.  next i went back to apple and reinstalled itunes.  during the reinstall, the box that said i needed permission didn't pop up.  after the install the error box didnt pop up.  and when i went to itunes, everything was there.  i cant tell you which exact step fixed it, but something did.  good luck to you.  i emailed the apple support guy back and mentioned the revo uninstalled.  i'm pretty sure that advanced scan really did the better delete than just uninstalling. 

    Lynne

  • runnchrisrun Level 1 (0 points)

    Works perfectly! Thank you, lynne!

    I also downloaded this(http://www.microsoft.com/download/en/details.aspx?id=26347) before doing the unistalling. (Kudos  to leefromlaveen for showing me that update0

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