Apple Event: May 7th at 7 am PT
I had a happy new HP Officejet Pro 8500 Plus printer, scanner, fax which worked fine until I updated my software yesterday. Now I can't scan and keep getting the error message "com.apple.ImageCaptureCore error -9931." HP and I have spent hours on the phone but to no avail. It just won't work. Any ideas?
MacBook, Mac OS X (10.6.7)
I've got not experience with HP all-in-ones, but have you uninstalled and reinstalled?
Have you removed it from the Print & Fax list and re-added it?
Have you tried it logged in as a different user?
I've got not experience with HP all-in-ones, but have you uninstalled and reinstalled?
Have you removed it from the Print & Fax list and re-added it?
Have you tried it logged in as a different user?
Launch the Image Capture application. Does it crash? Does it see the scanner?
Uninstalling and reinstalling worked! Thanks.
This just happened to me... I have an IMac with a HP Officejet 4620. I fixed it by checking the share this printer on the network box in the Print & Scan scan box under "system preferences" 🙂
Won't scan
