Safari 5.0.5 - Slow, Crashes, Not Worth The Trouble?

Question

Safari 5.0.5 - Slow, Crashes, Not Worth The Trouble?

Hi - I'm a brand-new iMac user, trying to switch after 15 years of being a PC user. I have a "new" iMac that I bought from a guy who just purchased it in January, so everything should be extremely current. The computer was wiped clean upon transfer to me and I have been spending three days bringing it up from scratch. I love most everything about it except for the Internet access through Safari, which is just God-awful.

My problems are: Pages don't load, or won't load on the first try and then I have to reload or kill and reload. Pages can take up to five minutes to load, which is just ridiculous. Images in the pages, such as for Facebook or Comcast, don't load at all. And Safari constantly crashes entirely, causing me to have to reboot the iMac and start all over again.

Since I use the home computer primarily for Web surfing, this is a major issue and if I can't get this problem rectified, I'm going to have to ditch the iMac and go back to a PC, which obviously I don't want to do. But at 57 years old, I don't have the patience to wait around for Apple to fix it. And I sure don't have the computer smarts on my own to delve into the guts of this thing and monkey around. Help?!! Any and all advice appreciated, but please frame your answers in very easy-to-follow steps for an old fart with limited skills. Again, I love this machine but I'm not feeling the love back from it. Thanks.

iMac, Mac OS X (10.6.7), Safari 5.0.5

Posted on Jun 19, 2011 9:53 AM

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Answer 1

Jun 19, 2011 10:08 AM in response to Gram The Novice

And Safari constantly crashes entirely

Post a crash report so we can try and help...

If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.

Copy/paste the entire contents of the Crash Reporter window into your reply. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.

You did get the install discs that originally came with this iMac, correct???

Images in the pages, such as for Facebook or Comcast, don't load at all.

With Safari running go to the menu bar top of your screen click Safari / Preferences then select the Appearance tab. Select: Display images when the pages opens.

If you can't figure out how to locate or post a crash report, login to another user account on the iMac. If Safari crashes there, that can be an indication the startup disk needs repairing.

Log back into your admin account.

Launch Disk Utility. /Applications/Utillities.

Select MacintoshHD in the panel on the left then select the First Aid tab.

Click: Verify Disk (not Verify Disk Permissions). If the startup disk needs repairing, follow the instructions for Using Disk Utility to verify or repair disks

Mac OS X 10.6 Help: Creating a new user account

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Answer 2

Jun 20, 2011 8:37 PM in response to Carolyn Samit

Thank you, Carolyn. Maybe Safari doesn't CRASH-crash, since I don't get a Crash Reporter, but it certainly freezes and is just generally unusable. I do have the install disks and installed from scratch when I got the iMac out.

I've done all the things you've listed here, and reinstalled Snow Leopard a few times as well. No improvement - in fact I think it's actually getting worse. I've opened other accounts on the iMac and no change launching Safari in either of them.

Someone at work suggested that I need to tell Comcast (our service provider) that I am now using an iMac, but we also have a Dell in the house so that just sounds weird to me. Someone else suggested that I try loading an older form of Apple web browser into the iMac. Do either of these sound like reasonable courses of action to you? (Or anyone?) I really feel like I'm at my wits end with this thing. Thanks for your help.

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Answer 3

TildeBee

Level 7

31,923 points

Jun 20, 2011 9:08 PM in response to Gram The Novice

Gram --

About Comast -- We currently have 3 Macs, an iPad, iTouch, and one PC, all working with Comcast.

We didn't have to explain anything to them. Internet is Internet, as it were.

I think you're having hangs, rather than crashes.

Those logs are horrible . . . lllllloooooooooooooonnnnnnnnngggggggggg.

And even if you can see them, it's a crap shoot as to whether you can read it correctly.

I really wish you had crashes, LOL.

Going back to an older version of Safari will do you no good.

We just have to help you find out the problem currently.

That said, go to your HOME folder > Library > Logs > Crash logs.

You will probably find the Hang log. Copy and post the whole d#$% thing here.

It's huge, but maybe we can get a clue from it.

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Answer 4

Jun 20, 2011 10:43 PM in response to Gram The Novice

I've opened other accounts on the iMac and no change launching Safari in either of them.

When apps won't open in multiple user accounts, that can be an indication that the startup disk needs repairing.

Follow the instructions I posted previously for launching Disk Utility, verify and repair the startup disk if necessary.

Using a previous version of Safari isn't a good idea. There are Security Updates included in Safari 5.0.5 that you need.

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