AppleTV update URL broken?

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AppleTV update URL broken?

I have a brand new appleTV running 4.1.1 that I should be able to update to 4.2.2. I tried updating the SW on my new appleTV tonight from the AppleTV interface, but it said the update was unavailable at this time. I then tried a restore/upgrade while tethered to a mac via USB, but again after the first few screens, the update failed to download.

In order to troubleshoot, I not only tried both automatic and tethered download, I also tried two different macs for tethering and two different ISPs. Finally, I resorted to tcpdump to see what is going on. It appears the software download is attempted from "http://appldnld.apple.com/AppleTV/041-0596.20110511.Zz7mC/AppleTV2,1_4.3_8F305_R estore.ipsw". On browsing to this URL, I get a "file not found" webpage. Looking at the tcdump outputs, the initial responce is a http 302 moved.

The hostname appldnld.apple.com resolves to an Akamai endpoint from where the content is served. I have manipulated DNS resolution to try a number of Akamai caches around the world for this content but get either 302s or 404s. Sample Output from tcpdump below (my IP redacted). Can anyone comment on this issue?

thanks, Paul

00:03:29.730879 IP 192.168.0.11.53249 > a92-122-124-25.deploy.akamaitechnologies.com.http: Flags [P.], seq 1:212, ack 1, win 33304, options [nop,nop,TS val 131578768 ecr 1401834021], length 211

0x0000: 4500 0107 7a1e 4000 4006 268c c0a8 000b E...z.@.@.&.....

0x0010: 5c7a 7c19 d001 0050 d33f b6cf e67c 9b23 \z|....P.?...|.#

0x0020: 8018 8218 897a 0000 0101 080a 07d7 bb90 .....z..........

0x0030: 538e 4a25 4745 5420 2f41 7070 6c65 5456 S.J%GET./AppleTV

0x0040: 2f30 3431 2d30 3539 362e 3230 3131 3035 /041-0596.201105

0x0050: 3131 2e5a 7a37 6d43 2f41 7070 6c65 5456 11.Zz7mC/AppleTV

0x0060: 322c 315f 342e 335f 3846 3330 355f 5265 2,1_4.3_8F305_Re

0x0070: 7374 6f72 652e 6970 7377 2048 5454 502f store.ipsw.HTTP/

0x0080: 312e 310d 0a48 6f73 743a 2061 7070 6c64 1.1..Host:.appld

0x0090: 6e6c 642e 6170 706c 652e 636f 6d0d 0a55 nld.apple.com..U

0x00a0: 7365 722d 4167 656e 743a 2069 5475 6e65 ser-Agent:.iTune

0x00b0: 732f 3130 2e33 2e31 2028 4d61 6369 6e74 s/10.3.1.(Macint

0x00c0: 6f73 683b 2049 6e74 656c 204d 6163 204f osh;.Intel.Mac.O

0x00d0: 5320 5820 3130 2e36 2e37 2920 4170 706c S.X.10.6.7).Appl

0x00e0: 6557 6562 4b69 742f 3533 332e 3231 2e31 eWebKit/533.21.1

0x00f0: 0d0a 436f 6e6e 6563 7469 6f6e 3a20 636c ..Connection:.cl

0x0100: 6f73 650d 0a0d 0a ose....

00:03:29.794900 IP a92-122-124-25.deploy.akamaitechnologies.com.http > 192.168.0.11.53249: Flags [.], ack 212, win 215, options [nop,nop,TS val 1401834094 ecr 131578768], length 0

0x0000: 4500 0034 d14b 4000 3806 d831 5c7a 7c19 E..4.K@.8..1\z|.

0x0010: c0a8 000b 0050 d001 e67c 9b23 d33f b7a2 .....P...|.#.?..

0x0020: 8010 00d7 9e66 0000 0101 080a 538e 4a6e .....f......S.Jn

0x0030: 07d7 bb90 ....

00:03:30.189280 IP a92-122-124-25.deploy.akamaitechnologies.com.http > 192.168.0.11.53249: Flags [P.], seq 1:586, ack 212, win 215, options [nop,nop,TS val 1401834488 ecr 131578768], length 585

0x0000: 4500 027d d14c 4000 3806 d5e7 5c7a 7c19 E..}.L@.8...\z|.

0x0010: c0a8 000b 0050 d001 e67c 9b23 d33f b7a2 .....P...|.#.?..

0x0020: 8018 00d7 6238 0000 0101 080a 538e 4bf8 ....b8......S.K.

0x0030: 07d7 bb90 4854 5450 2f31 2e31 2033 3032 ....HTTP/1.1.302

0x0040: 204d 6f76 6564 2054 656d 706f 7261 7269 .Moved.Temporari

0x0050: 6c79 0d0a 5365 7276 6572 3a20 4170 6163 ly..Server:.Apac

0x0060: 6865 2f32 2e32 2e33 2028 4f72 6163 6c65 he/2.2.3.(Oracle

0x0070: 290d 0a4c 6f63 6174 696f 6e3a 2068 7474 )..Location:.htt

0x0080: 703a 2f2f 696d 6167 6573 2e61 7070 6c65 p://images.apple

0x0090: 2e63 6f6d 2f73 7570 706f 7274 2f6e 6f74 .com/support/not

0x00a0: 5f66 6f75 6e64 2e68 746d 6c0d 0a43 6f6e _found.html..Con

0x00b0: 7465 6e74 2d4c 656e 6774 683a 2033 3137 tent-Length:.317

0x00c0: 0d0a 436f 6e74 656e 742d 5479 7065 3a20 ..Content-Type:.

0x00d0: 7465 7874 2f68 746d 6c3b 2063 6861 7273 text/html;.chars

0x00e0: 6574 3d69 736f 2d38 3835 392d 310d 0a56 et=iso-8859-1..V

0x00f0: 6172 793a 2041 6363 6570 742d 456e 636f ary:.Accept-Enco

0x0100: 6469 6e67 0d0a 4461 7465 3a20 5375 6e2c ding..Date:.Sun,

0x0110: 2031 3920 4a75 6e20 3230 3131 2032 333a .19.Jun.2011.23:

0x0120: 3033 3a33 3020 474d 540d 0a43 6f6e 6e65 03:30.GMT..Conne

0x0130: 6374 696f 6e3a 2063 6c6f 7365 0d0a 0d0a ction:.close....

0x0140: 3c21 444f 4354 5950 4520 4854 4d4c 2050 <!DOCTYPE.HTML.P

0x0150: 5542 4c49 4320 222d 2f2f 4945 5446 2f2f UBLIC."-//IETF//

0x0160: 4454 4420 4854 4d4c 2032 2e30 2f2f 454e DTD.HTML.2.0//EN

0x0170: 223e 0a3c 6874 6d6c 3e3c 6865 6164 3e0a ">.<html><head>.

0x0180: 3c74 6974 6c65 3e33 3032 2046 6f75 6e64 <title>302.Found

0x0190: 3c2f 7469 746c 653e 0a3c 2f68 6561 643e </title>.</head>

0x01a0: 3c62 6f64 793e 0a3c 6831 3e46 6f75 6e64 <body>.<h1>Found

0x01b0: 3c2f 6831 3e0a 3c70 3e54 6865 2064 6f63 </h1>.<p>The.doc

0x01c0: 756d 656e 7420 6861 7320 6d6f 7665 6420 ument.has.moved.

0x01d0: 3c61 2068 7265 663d 2268 7474 703a 2f2f <a.href="http://

0x01e0: 696d 6167 6573 2e61 7070 6c65 2e63 6f6d images.apple.com

0x01f0: 2f73 7570 706f 7274 2f6e 6f74 5f66 6f75 /support/not_fou

0x0200: 6e64 2e68 746d 6c22 3e68 6572 653c 2f61 nd.html">here</a

0x0210: 3e2e 3c2f 703e 0a3c 6872 3e0a 3c61 6464 >.</p>.<hr>.<add

0x0220: 7265 7373 3e41 7061 6368 652f 322e 322e ress>Apache/2.2.

0x0230: 3320 284f 7261 636c 6529 2053 6572 7665 3.(Oracle).Serve

0x0240: 7220 6174 2063 6f6e 7465 6e74 2e69 6e66 r.at.content.inf

0x0250: 6f2e 6170 706c 652e 636f 6d20 506f 7274 o.apple.com.Port

0x0260: 2038 303c 2f61 6464 7265 7373 3e0a 3c2f .80</address>.</

0x0270: 626f 6479 3e3c 2f68 746d 6c3e 0a body></html>.

00:03:30.189286 IP a92-122-124-25.deploy.akamaitechnologies.com.http > 192.168.0.11.53249: Flags [F.], seq 586, ack 212, win 215, options [nop,nop,TS val 1401834488 ecr 131578768], length 0

0x0000: 4500 0034 d14d 4000 3806 d82f 5c7a 7c19 E..4.M@.8../\z|.

0x0010: c0a8 000b 0050 d001 e67c 9d6c d33f b7a2 .....P...|.l.?..

0x0020: 8011 00d7 9a92 0000 0101 080a 538e 4bf8 ............S.K.

0x0030: 07d7 bb90 ....

AppleTV 2

Posted on Jun 19, 2011 4:35 PM

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Answer 1

Jun 19, 2011 5:03 PM in response to paulfromirl

Same result here, I'd try again later.

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Answer 2

paulfromirl Author

Level 1

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Jun 20, 2011 1:38 PM in response to Winston Churchill

Still broken... Surely there are a huge number of people affected by this? In my job, we'd be fired for having a customer-facing service down like this for over a day :-(

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Answer 3

Jun 20, 2011 1:53 PM in response to paulfromirl

Yes a few people have noticed this in the last 24 hours.

I wouldn't get too frustrated about it, it's an update, your Apple TV will still function without it, it isn't exactly a service in the sense of the iTunes store for example.

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Answer 4

paulfromirl Author

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0 points

Jun 20, 2011 1:59 PM in response to Winston Churchill

True... but it looks amateurish... Something you'd expect to be broken on a cheap no-name media streaming box that's been cobbled together with a shoddily assembled collection of FOSS media software sitting atop a thinly disguised, aging linux build with a bizarre interface including amusing typos... Not a massively popular, slick machine like the atv2 with the legendary Apple user experience stamped into it!

Anyway, I realise I am just moaning now, so I'll stop 🙂 Thanks for the comments and for confirming my suspicions of the wider impact...

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Answer 5

Jun 20, 2011 2:07 PM in response to paulfromirl

I'll mention it to the hosts but I'm not sure they can do a lot about it.

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Answer 6

khoder

Level 1

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Jun 21, 2011 4:29 AM in response to paulfromirl

I'm facing the same problem since yesterday I tried thee macs and on windows same issue please if some body can advise or apple solve this issue please is something strange from a big company as yours

Thanks

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Answer 7

Jun 21, 2011 6:24 PM in response to paulfromirl

Link appears to be live but corrupt. Tried restore from itunes to be told file was corrupted. to reconnect and try again. Come on apple where r u?????

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Answer 8

reedy318

Level 1

0 points

Jun 22, 2011 8:23 AM in response to paulfromirl

getting the same message also driving me crazy

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Answer 9

Jun 22, 2011 11:17 AM in response to paulfromirl

After reading countless forum posts that the Apple TV 2 update process has been failing the last few days but working for others, I was getting frustrated. I wanted to update my device for the new Airplay features and I was desperate to try anything.

I am in OHIO and nothing appear to be working. So I used my Witopia VPN client and connected to another part of the country until I found a spot the servers worked.

If you have the ability, you may want to VPN somewhere and see if you can get things moving again. It worked for me.

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Answer 10

Jun 22, 2011 7:39 PM in response to paulfromirl

I just hooked up a new ATV2 that I received for Father's Day; however, I get the same type of failure when I try to perform an update. As an aside, streaming of audio and images works well, but video is unusably slow.

I'll trying the update daily until it works.

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Answer 11

azboy222

Level 1

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Jun 24, 2011 8:01 AM in response to paulfromirl

I just spoke with apple care. They are aware there is an issue. They told me the apple tv update server is down. From what they said it has been down all week and they are working to resolve the issue. They told me there is no ETA on when it will be fixed to just keep trying to update every day or so. Mine works fine it's just a pain to have the update screen pop up. 😠

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Answer 12

bruenu

Level 1

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Jun 24, 2011 9:24 AM in response to paulfromirl

For me is this a problem, my new ATV2 I've bought this week have only FW 4.1.1 and I'd like to have the function I need it with the new FW...so I'll wait for the possibility to update....

Apple still have a Problem since 19.06.2011. You can't make a FW update for an ATV2 at the moment.

Pls read this post!

https://discussions.apple.com/thread/3128667?start=60&tstart=0

Lg Bruenu

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Answer 13

Jun 24, 2011 2:02 PM in response to bruenu

Thanks for posting about this issue. I bought a new ATV2 yesterday and have tried to update from 4.1.1 to 4.2.2 both ways from three internet connections and from two different machines. All fail. The updates from the tv just say 'the update was not successful' and from iTunes give the 'file corrupted' error others have mentioned. I have another ATV2 with 4.2.2 and it *is* better and the upgrade *did* work. Incidentally I am in Brisbane, Australia.

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Answer 14

Jun 25, 2011 6:47 PM in response to paulfromirl

Same in Brazil. I am with version 4.1.1 and always receive message that is not possible to update. Let's wait for Apple to fix the servers.

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Answer 15

Jun 26, 2011 1:06 AM in response to Mario Ferreira Filho

I'm in the same boat in Silicon Valley (home of Apple, BTW). I have been trying for a week to update my 4.1.1 APTV2 via wired Ethernet and get the same issue: "Update Unsuccessful". I wonder if Apple found a bug in the latest (4.2.2) firmware and pulled it from the update servers and, as is usual for Apple, won't actually come out and say "we found a bug, hold on, we'll get 4.2.2 fixed and available for update soon" but rather leaves everyone in this limbo. For the person that said "I wouldn't get too frustrated about it, it's an update, your Apple TV will still function without it" you should read this Apple support article:

http://support.apple.com/kb/HT4448

since there are at least a few significant fixes from 4.1.1; in my case, I'd sure like an ATV2 that doesn't go catatonic after it goes to sleep. It's getting tiring unplugging the power cord and plugging it in again, especially for the ATV2 that is buried in my media closet.

Anyway, whatever the issue, having the update unavailable for a week now and without *any* official word from Apple is getting really frustrating, especially when the update fixes basic features of the product (such as reliably coming out of sleep and reliably dealing with WiFi interruptions without locking up) that should never have been broken in the first place.

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