1 Reply Latest reply: Jun 20, 2011 8:17 PM by b noir
Greg Hattemer Level 1 Level 1 (0 points)

Trying to download latest update, but it keeps asking for bonjour.msi file and I don't have the file.  How do I get it or is there a way to download without bonjour?


iTunes, Windows 7
  • b noir Level 9 Level 9 (72,020 points)
    it keeps asking for bonjour.msi file

     

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

     

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)

     

    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

     

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".

     

    Restart the PC, and try another iTunes install. Does it go through properly this time?