mac mini dropping gigabit connection

I realise there are quite a few posts knocking around on this subject but a lot of them are archived so can't add to them.


I have a intel (late 2009) mac mini which has already had one replacement logic board because it wouldn't connect at gigabit speed over ethernet. 6 months on from having the board replaced its now dropping the connection again if connected at 1gb to the point where it is totally unstable (it reconnect and drops in a continuous cycle. It is rock solid if I force it to 100mbs, but apart from the fact that this should work I back up to and access a gigabit nas and dropping to the slower speed makes a very big difference.


I have tried two different switches, a number of cables (including cat 6) all to no avail. Has anyone made any concrete progress on understanding and resolving this issue? I'm now out of warranty both from the original one and the replacement of the logic board and besides surely the fix can't be to keep changing the logic board?!


Any help / advise gratefully recieved.


Thanks,

Tom.

Mac mini, Mac OS X (10.6.7)

Posted on Jun 21, 2011 4:54 AM

Reply
13 replies

Jun 21, 2011 12:16 PM in response to tphc

...I have tried two different switches, a number of cables (including cat 6) all to no avail....

What make & model of switch? I've found that many of the low-end "consumer grade" gigabit switches (i.e.: 5-port "desktop" switch,) are often unreliable. I ended up getting a D-Link DGS-1016D 16-port switch, which was less than $200 at Office Depot and can be found for $120 at Amazon. While this switch is not that big, it is designed as a rack mount, so was intended for a "wiring closet" or server room. Thus the built-in fan, while not loud, is not something many people will want in their bedroom. But for me, it's better than the 3 Linksys, 2 Netgear and 3 D-Link "consumer grade" switches I've gone through prior to the DGS-1016D. My point is that you may have to start shopping on the "small business" part of the manufacturer's website, rather than the "home" sections.


The only other gigabit switch that has been reliable with my Macs (I'm also using a late 2009 Mini) is an Apple Airport Extreme (naturally. 😀 ) I've had that for over a year, just after I got the DGS-1016D. And while the Mac is not plugged into the Airport, a Windows Media Center is and I view the Media Center's DVR recordings on the Mac going through the DGS-1016D & Airport, which does tend to load the network so would make network performance issues more apparent, which I've not seen since I've gotten the DGS-1016D & Airport.

Jun 21, 2011 2:40 PM in response to wusup2u

no this is not the problem I'm afraid. The setup has worked flawlessly for 6 months without issue.. the switch is able to deal with connections at different speeds and has done so without problem... but all of a sudden I have problems with the mac mini, but my macbook pro connects without problem at gigabit.

Jun 21, 2011 2:44 PM in response to Asatoran

thanks for the reply... what I don't understand is how my setup has worked flawlessly and as expected for 6 months and all of a sudden I'm back to the same issue before I had the logic board changed. The switch I am using is a belkin at the moment but also tried a netgear with the same problem still.

Jun 21, 2011 4:33 PM in response to tphc

tphc wrote:


thanks for the reply... what I don't understand is how my setup has worked flawlessly and as expected for 6 months and all of a sudden I'm back to the same issue before I had the logic board changed. The switch I am using is a belkin at the moment but also tried a netgear with the same problem still.

I don't have a specific answer for your situation. Perhaps you have bad luck with switches. Are the switches plugged into a UPS? "Consumer grade" switches come with those wall brick power adapters and those things are not the most reliable IMHO. I've had issues with switches and other devices where the power adapter didn't completely fail, but wasn't providing as much power (amperage) as it should so the devices was starved for power, and so became unreliable. 20 years ago, those wall bricks usually were around 0.2 amps. Stuff nowdays needs so much power, those brick are often in the 1-2 amp range, an increase by a factor of 10, which means a significant increase in heat. Heat is almost always bad for most electronics so I've had my suspicions that this is a factor in the seemingly shorter lifespan of these wall bricks. Thus the reason why I went with the DGS-1016D.


Recently there was a couple of really severe electrical storms in my area. It took out 2 of my UPS' and one of my PC's power supply that wasn't on a UPS. (Surge strip only, but that went bye-bye as well. 😟 ) There wasn't any obvious visual damage, so if I hadn't known there was an electrical storm, I wouldn't have made the connection. (i.e.: if I were on vacation away from home during the storm.) My point is that without a good quality surge protector or UPS, you could be getting affected by the quality of the electrical grid in your area, particularly with those wall bricks. (And as my example shows, even a surge strip is not a 100% guarantee.)

Jun 21, 2011 6:48 PM in response to Asatoran

Very true. A power surge could have been sent through your network that way and may have semi-fried your Ethernet port. This is pretty unlikely, though. Try this: Go to System Preferences>Network, choose Ethernet, and click Advanced. Click the tab that says Ethernet, for Configure choose Manually and for Speed choose 1000baseT. Also make sure Duplex is set to Full-duplex and MTU is set to Standard (1500). I think you said you already had this, but I just want to make sure.

Jun 22, 2011 2:13 AM in response to wusup2u

yeah... alas I have tried this. I have to set to 100mps in order to maintain a stable connection. As far as power surges are concerned yes a very small chance this could have happened but we've had no electrical storms and the fact that the NAS and my MacBook both connect ok at gigabit suggest the switch is working fine.


There seem to be other people who have had similar problems with thei mini mac ethernet connections and the fact that I have experienced this exact same issue before with the original logic board maybe suggest a design problem with this generation (and prevoius) of mini mac.


i.e. https://discussions.apple.com/thread/2170974?answerId=15448260022#15448260022

Jun 22, 2011 3:30 AM in response to Asatoran

thanks for the detailed reply 🙂 Although I'm not sure that the problem resides with the switch - I accept your arguements but as I mentioned above, I find it strange that this switch has worked quite happily for at least 2.5 years with various other deivces connection to it and maintaining a stable conneciton at a gigabit. Its only ever been the MiniMac that has had the problem and I don't think that a consumer level product i.e. a mini mac shoudl be expected to only succesfully connect to a non consumer level switch! Besides, it has worked quite happily for 6 months or so until recently.


My fear is that because nothing in the configuration has changed, other devices still work as expected that there is a problem with the logic board, and given this would be the 2nd in total ownership of the mini mac of 18 months that surely indicated either very bad luck or a design flaw (the latter of which seems more likely given the experiences of others on here).


I guess my question is more has anyone had any success with Apple in ackonledging there is a problem with the mini macs ethernet connection because I don't think there is going to be a fix for this that i can do myself.

Jul 6, 2011 6:18 AM in response to tphc

I've had te same issue. Mac mini 2010 connected alongside with a Mac Pro 2007 to a Netgear switch GS605 v2. The switch itself is connected to a router (Freebox V6) which has 4 ports. All configuration is on cat 5 cables.


A lead to the solution (unachieved) : when I unplug the Mac Pro from the switch, the Mac Mini gets gigabit connection (after restart, on automatic configuration in Network prefs pane). Otherwise it's impossible to have it work on gigabit ethernet.


Otherwise, when both are connected, only the Mac Pro gets gigabit and the Mac mini's stuck @ 100bt.


So the bug remains, just understood why though…

Oct 7, 2011 1:58 AM in response to tphc

I'll add mine (a 2007 model mini, bought when the 2009 came out) to the list, a long list if you google a bit. Connecting at 100 base T manually works perfect, "automatic" never works.


There's no answer to the problem anywhere, and imho it's a hardware problem.


Personally I have only Apple network gear : a time capsule (latest generation) and an airport extreme (previous generation). With both I'm having the issue. Cabling is not the issue, tried all kinds.


I do have one question : my mini is still covered by Applecare (until April 2012 to be precise), and I'd like to get it resolved inside warranty, so did anyone have experience with Apple support over this issue ?

Oct 7, 2011 2:44 AM in response to thorgal73

In the end I went back to the Apple Store who refused to change the logic board again as it was out of warranty for the repair (3 months).. but they did agree to sell me a 2010 minimac for pretty much the same cost as the repair would have been (and I got to keep the old minimac).


Touch wood its been fine so far - was a bit annoying though because in some respects the 2010 mini mac isn't quite as good as the old one, but that's aside at least I have a mini that reliably is connecting at 1gb now.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mac mini dropping gigabit connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.