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Q: The Final Cut Pro X CRASH Thread

Hi, I'd like to start a thread for people that experience crashed in Final Cut Pro X.

No other Applications crashes on my Mac Pro. I have never experienced crashes like

I do now with Final Cut Pro X.

 

During my three hours spend with FCPX it crashed about 8 - 9 times.

The Crash reporter seems to indicate that is related to the functions that use the Video Card acceleration.

It's always OpenCL / OpenGL ...

 

Please Post if your's crashes, too.

Mac Pro, Mac OS X (10.6.7), 6 Core, 8 GB RAM, Ati 5870

Posted on Jun 21, 2011 11:08 AM

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Q: The Final Cut Pro X CRASH Thread

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  • by Pancenter,

    Pancenter Pancenter Aug 18, 2011 12:45 AM in response to Pancenter
    Level 6 (10,029 points)
    Audio
    Aug 18, 2011 12:45 AM in response to Pancenter

    no one has any idea where feedback goes to, the bit bucket for all anyone knows.

     

    This was of course... a joke. Report problems through Feedback.. then come here and let loose!

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Aug 18, 2011 1:48 AM in response to Pancenter
    Level 10 (118,433 points)
    Apple TV
    Aug 18, 2011 1:48 AM in response to Pancenter

    But only from web services to spank naughty boys and girls. Use feedback.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Aug 18, 2011 1:52 AM in response to Pancenter
    Level 10 (118,433 points)
    Apple TV
    Aug 18, 2011 1:52 AM in response to Pancenter

    With information please. Enough with the whinny little girly men and the where's my EDL export boo hoo.

  • by ajhmedia,

    ajhmedia ajhmedia Aug 18, 2011 6:08 AM in response to Pancenter
    Level 1 (0 points)
    Aug 18, 2011 6:08 AM in response to Pancenter

    Apple told me they were reading these postings...  In fact they had me send them a link to several of the postings.

    Apple knows that they have a sick program...  And they are letting the users bring fourth all the bugs.  This was a big change for apple, pushing crap out the door under a PRO label.  In the past that word really did apply to the software

    And apple would go out of their way to fix issues. Now they care more about profit than users.  It's not the old apple supporters they care about only new money, from people who have never owned a Mac.  I was on the phone with apple for four days. Going over every possible fix with apple.  End the end it was this community that fixed my problems, not apple. 

     

    People who talk down to this group about how we share our problems and help each other, because apple will not, must be full of crap.  As a pro editor for 20 year with ABC and PBS, apple has left the building when it comes to PRO apps.  They want mainstream America not us Pros...  We have been tossed to the side for profits...

     

    Keep posting, no matter what is said, because we must help each other.

     

    One last thing, many of us went to apple first, we are here because apple did not have answers...

  • by cuz789lol,

    cuz789lol cuz789lol Aug 18, 2011 6:13 AM in response to ajhmedia
    Level 1 (0 points)
    Aug 18, 2011 6:13 AM in response to ajhmedia

    Well, I actually just got and replied to an email from someone at the Apple helpdesk because of posting on a thread. They are reading, watching, and I can only assume are trying to fix all this mess...

  • by ajhmedia,

    ajhmedia ajhmedia Aug 18, 2011 6:21 AM in response to Tom Wolsky
    Level 1 (0 points)
    Aug 18, 2011 6:21 AM in response to Tom Wolsky

    We use feedback in FCPX! Are you in the sixth grade?  Grow up, real Pros do what it take to get the work done.

    This is a great community and we share information and vent, because it is a healthy way to find out what is going on.  When apple grows some nuts and starts to fix this crap, it will be because of communities like this one.

    You must watch FOX news, so you don't need to think...

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Aug 18, 2011 6:35 AM in response to ajhmedia
    Level 10 (118,433 points)
    Apple TV
    Aug 18, 2011 6:35 AM in response to ajhmedia

    I'm not saying don't post here. I saying use feedback because that is a collated and databased forum. I KNOW that. Yes, we should post here, but enough with the whinning. It's been weeks, and we've all heard it a thousand times. That's all I was saying, with a slight attempt at levity; perhaps the Governator/SNL reference escaped some people.

     

    You don't know anything about me ajhmedia. Yes, Apple has moved away from the pro market, but we're all sick of hearing pros whine about it. Everybody who works in video or television should know this application probably does not work for them, and whining about it isn't going to change that. Nobody cares. Get over it and move on. But I'm telling you one thing, a lot of one-man band newsers are liking what they have here, and that's the future.

     

    Apple will fix it when Apple wants to fix it. Personally if I was them, and read all this ***** here, I'd say screw em and walk away from it, which they may yet do.

  • by Martin Bolsinger,

    Martin Bolsinger Martin Bolsinger Aug 18, 2011 7:26 AM in response to Tom Wolsky
    Level 2 (240 points)
    Aug 18, 2011 7:26 AM in response to Tom Wolsky

    Tom: I am fully agreeing with you !

     

    Remember the whining when Apple changed from 'The Finder' to MacOSX! I see where they are now ... Change comes sometimes with pain. I have never been let down by Apple, so I am ready to take some pain to help this program succeed.

     

    Btw: I am not a Pro. Maybe a Prosumer. The potenial I see is great - if the bugs were not there. But it WILL get fixed. And if I were a PRO, I would NEVER switch immediately to a completely redisgned major release. NEVER. This is just plain naive ... or even unprofessional ...

     

    And: yes, the forum IS great. I am getting much help and advice from there. But let's be constructive rather than create another mess in an otherwise great place. This helps nobody.

  • by ajhmedia,

    ajhmedia ajhmedia Aug 18, 2011 7:57 AM in response to Martin Bolsinger
    Level 1 (0 points)
    Aug 18, 2011 7:57 AM in response to Martin Bolsinger

    Just to be clear, we have eight suites running here. Two of them running 24/7.  We put FCPX on two suites and the rest are running FCP7.  We would go broke if we put all our eggs in one basket. We are changing two of the suites to AVID.  Diveristy is good and the only safe way to operate an edit house.  Some of our clients go into the suites and spend several days cutting their product.  Our line cutters will not go near FCPX... But maybe when it grows up into a real Pro App, we can try once more to change over two of the suites. For now the FCPX suites are just cutting very simple product. 

  • by Susan21,

    Susan21 Susan21 Aug 18, 2011 10:02 AM in response to Tom Wolsky
    Level 1 (0 points)
    Aug 18, 2011 10:02 AM in response to Tom Wolsky

    "enough with the whinning. It's been weeks, and we've all heard it a thousand times... we're all sick of hearing pros whine..."

     

    *gasp* 

     

    And I'm so sick of reading ignorant comments like yours that I've put a freaking bucket by my workstation.  How dare you make disparaging remarks about people who have every right to be upset.  I don't know what the heck I'm going to do now; my foundation is in LIMBO! 

     

    I'm considering buying a PC –  can it get any worse than that?!

     

    Brother, I'm gonna whine until the sun don't shine, and Apple is big enough to take it – and will learn from it. 

     

    Are you paid by Apple to "help"? If not, I suggest you find another avocation because Oprah you're not. 

  • by Alan Goodall,

    Alan Goodall Alan Goodall Aug 18, 2011 10:04 AM in response to cuz789lol
    Level 1 (143 points)
    Mac OS X
    Aug 18, 2011 10:04 AM in response to cuz789lol

    I can also confirm that these threads are being followed by Apple. After I posted on this thread I received an email from a 'Host on Apple Support Communities' which said ... 

     

    Your thread "The Final Cut Pro X CRASH Thread" caught the attention of my Engineering Department.

     

    he asked for crash logs from Console - and gave me a link to post these to - and a follow up number.

     

    So, they are taking note of all these comments.  I find this encouraging - at least - and like all who have posted here and on all the other FCPX threads, hope that this soon translates into updates which solve the problems! 

  • by Jon Chappell,

    Jon Chappell Jon Chappell Aug 18, 2011 10:09 AM in response to Alan Goodall
    Level 5 (4,005 points)
    Aug 18, 2011 10:09 AM in response to Alan Goodall

    Even if the threads are being followed by Apple, I'd still recommend using feedback or, even better, the bug reporter: http://bugreport.apple.com (requires free developer account)

     

    It's always best to notify Apple directly to guarantee that they will see the information and that it will be passed onto the relevant parties. It also helps them realize how common a particular problem is and prioritize accordingly.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Aug 18, 2011 10:14 AM in response to Susan21
    Level 10 (118,433 points)
    Apple TV
    Aug 18, 2011 10:14 AM in response to Susan21

    I'm not paid by Apple.

     

    You can be upset as much as you want. You have every right to be upset, and if you'd added your voice to the chorus in the first weeks like I and many, many others did complaining about the way Apple handled this release and the pro editing market, then I was right with you. But time's gone by, we're over that river, and Apple's burned that bridge. You can stay with FCP or move on. Many are making the choice to move on. That's fine. I wish you the best of luck and hope you find a solution that works for you. I've used Premiere a lot and Avid a bit, and they're both excellent. But it's really annoying hearing the same stuff every day for two months now. Work with the app, don't work with the app, it's nothing to me either way, but really another rehash of the same complaints is wasting everyone's time.

  • by Alan Goodall,

    Alan Goodall Alan Goodall Aug 18, 2011 10:19 AM in response to Jon Chappell
    Level 1 (143 points)
    Mac OS X
    Aug 18, 2011 10:19 AM in response to Jon Chappell

    Thanks - good advice.  I have used fedback before, but perhaps not as often as I should!

  • by Pancenter,

    Pancenter Pancenter Aug 18, 2011 10:47 AM in response to Tom Wolsky
    Level 6 (10,029 points)
    Audio
    Aug 18, 2011 10:47 AM in response to Tom Wolsky

    Tom Wolsky wrote:

     

    I'm not paid by Apple.

     

    You can be upset as much as you want. You have every right to be upset, and if you'd added your voice to the chorus in the first weeks like I and many, many others did complaining about the way Apple handled this release and the pro editing market, then I was right with you. But time's gone by, we're over that river,

     

    You have to take into account human nature, with this many problems and this much disappointment the complaining is not going to go away in weeks or months. I'm sure there are those that feel betrayed by this move, pros who've supported Apple through the lean years only to see one of their flagship applications go down in flames, and with Apple having the gall to call it Final Cut Pro version 10. Also, new users are signing on here daily which fans the flames a bit. I would expect the complaining to stop when Apple makes a statement or delivers a more robust version of FCPX, have to admit, there's some serious bugs in the program, serious as in losing work.

     

    Apple deserves all the bad press/vibes they're getting, users should not be paying beta testers.. especially those using "Pro" applications.

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